Suburban Propane Complaints and Reviews

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  • Customers like
    • Out of my life forever2
    • Guys that deliver propane1
    • Nice ladies who answer the phone1
  • Customers don't like
    • Overpriced16
    • Customer service15
    • Dishonest contract9

Way over priced for wisconsin charged over double the price as my neighbor decided to get rid of them even if it cost me money i will get alot back in the long run what a rip off Add comment

  • Jul 16
  • Utility
  • Suburban Residential Propane Service
  • 121
  • REVIEW RATING 4/5

When we bought our home we had propane tanks on the property. We used that company for 6 years and were very happy. Then Suburban Propane bought them out about 2-3 years ago. When they took over the charges for propane increased substantially. I called to find out if they had mistaken us for a cooking customer instead of a central heat customer. Suburban also has a $5.00 per delivery surcharge... Read more

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  • Jul 11
  • Utility
  • Michigan, United States
  • Suburban Residential Propane
  • 1
  • 1
  • 64
  • REVIEW RATING 4/5

I got on the budget plan thinking it would make my propane easier to afford. I was prorated at $150 per month. Paid that for 6 months, then it was raised to $250 per month for 1month........then it went up to $410 per month. Absolutely rediculious!!! Suburban basically ran me into a hole of debt! They do NOT work with you. Added on finance charges and late fees. I had to take a loan out just to... Read more

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  • Jun 29
  • Utility
  • Willis, Texas
  • Propane Tank Lease
  • 167
  • REVIEW RATING 5/5

If you are thanking of becoming a customer of Suburban Propane well my advise is to run as fast as you can the other way.... If you lease a tank from them you are screwing yourself.. Suburban charges their lease tank customers at least 1 dollar more a gallon than they do their customers that own their own tanks. They also charge a safety and training fee on every bill that they claim they must... Read more

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  • Jun 24
  • Utility
  • Ellettsville, Indiana
  • Residential Propane Service
  • 154
  • REVIEW RATING 4/5

I am not sure how these folks stay in business! I guess people are just OK with getting gouged for propane. I had two tanks installed, one on the house and one external garage. I called and asked to have the tanks filled and in a few weeks a driver came and filled one then started to leave. I caught him and he said that he knew I had two tanks and always had filled both at the same time in... Read more

Was this review helpful? 0 0

  • Jun 05
  • Utility
  • Wolcott, Vermont
  • Propane
  • 177
  • REVIEW RATING 4/5

Had an account with Suburban Propane. Everything is going okay till one day the dumb&$# driver delivered to the wrong house. My neighbors requested propane but they put it into my tank. I informed them I wasn't able to pay them at this time due to the fact that they messed up the order (BTW this happened twice) so they come and take the propane from my tank. No notifications no call nothing,... Read more

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  • Jun 03
  • Utility
  • Shippensburg, Pennsylvania
  • Tank Removal
  • 179
  • REVIEW RATING 4/5

Suburban called to remove my expired tank and replace it. I am moving so I told them to just remove the tank. They charge a $1 per gallon fee on propane in tank as restocking fee. They do not charge that fee if removing tank because it is expired. I was not getting a new tank so they charged the fee. Either way they remove the tank and take it back and "restock" the fuel, but if you leave them... Read more

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  • Jun 01
  • Utility
  • Lakemont, Georgia
  • Propane
  • 106
  • REVIEW RATING 4/5

All winter long, I had sub pro deliver 5 TIMES. $500-$700 Bill each time. Which I paid for. Come to find out they had been overcharging me $1.00 a gallon(mobile homes get cheaper price). So I asked if they would do something for me work with me on my last bill which I refused to pay on time. They rudely told me no and threatened to come pick up my tanks. Delivery people nice. Office people... Read more

Was this review helpful? 2 1

  • May 26
  • Utility
  • New York, New York
  • Gas
  • 93
  • REVIEW RATING 4/5

I am on automatic delivery. Ran out if gas, because they forgot to deliver gas. Told Suburban Propane I was nauseous and dizzy. No support given. Poison control and my doctor said to immediately get to a hospital. Hospital tests cost $1,300. Letter to Suburban unanswed and I was disregarded. What a SHAM. They apparently do not care for the lives of their customers. ... Read more

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  • May 21
  • Utility
  • Staff
  • 91
  • REVIEW RATING 3/5

They never return calls at all! They will not work with you unless you call the Corporate Office. They are unprofessional and rude cut you off and do not care . When the mistake started with them and we were paying both Meters and they finally came and changed them. We were paying another persons acct on top of our own. try to work anything out with them is impossible. If you are lucky you will... Read more

Was this review helpful? 1 2

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