Suburban Propane Complaints and Reviews

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Suburban Propane
Main address: One Suburban Plaza, 240 Route 10 West 07981-020 Whippany NJ
1-800-PROPANE (1-800-776-7263), ,
  • 22+2 mobile complaints
  • $4.8K claimed losses
  • $202 average
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  • Jul 26
  • Utility
  • Fuel Charge
  • 87

I had a 200 gal tank they charged me 2.49 per gal to fill, at 80% full line. He had a 100 gal.tank they charged him 3.89 a gal. I got to the point where I couldn't afford filling my tank by half full. I did some checking around town and found that V-1 charged 1.45 a gal. Western propane charged 1.35 a gal. The 2 people using Suburban Propane are on SSD, can just barely put 2 sqs. of food on our... Read more

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  • Jun 29
  • Utility
  • Philadelphia, Pennsylvania
  • Home Purchase
  • 56

Purchased a home, called the number on the tanks, Company did not have any records of them at this address and said they would send someone. After coming out, they said yes they belong to them. Then about 10 mths after that the company removed all tanks without notice. However they will have to pay the piper! upstate PA Purchased a home, called the number on the tanks, Company did not have any... Read more

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  • Jun 23
  • Utility
  • Glastonbury, Connecticut
  • Propane Vendor
  • 47

This is the absolute WORST vendor our company has ever worked with. You can't talk to real people or anyone at your local branch...EVER. They do not return phone calls, or deliver messages. I ran out of heating fuel twice last winter and could not get serviced. We regularly ran out of fork-lift propane because they did not deliver on schedule... sometimes missing by 1 or two weeks. No response to... Read more

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  • Jun 22
  • Utility
  • Memphis, Tennessee
  • Account Number Change
  • 71

Payed $60 per year rental on a 50 year old tank. Sent Customer Service an letter dated March 16, 2014 that I no longer needed the tank so feel free to remove it. Didn't hear anything until today June 22, 2014 and it was in the form of a tank rental bill but my account number had been "completely changed" from what it was on March 16, 2014. These people will look for any way to bill you. When... Read more

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  • Jun 21
  • Utility
  • Seminole, Florida
  • Propane Gas Delivery
  • 44

last delivery early 2011 .notified Clearwater off. not to deliver unless notified. ok until may 2014 when 53+gal. delivered with no prior notice. I want the gas removed from the under ground storage tank and full credit for the gas issued to my account. I am 80 years old and in poor health. My wife has cancer. I am faced with astronomical medical and other expenses . our only source of income is... Read more

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This is the worst company ever. They over work their employees and are ALWAYS short handed. The guys bust their butts and some if not all are at their breaking point with this company. How about hiring some help and start treating your employees fairly and with respect. Same goes for your customers. Add comment

I was promised delivery of propane on Tuesday 6/3/14 was not delivered called Wed. another waste of my time another lie it is now Thurs. was put on hold for a long period of time not happy.Wish the company that sold out to Suburban did not wow poor service. Add comment

  • May 28
  • Utility
  • Propane Services
  • 52

We live in Leonardtown MD. We buy our Propane from Suburban. We have no choice. It's their tank. It came with the house. SUBURBAN rips its customers off. $5.09 for a gallon of propane, plus delivery, plus tax, plus hazmat, plus tank leasing fees. A complete rip off! We are on a prorated monthly fee. Suburban lowered the fee and then sent us a bill for $2300 and re-adjusted our monthly payment... Read more

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  • Mar 26
  • Utility
  • Syracuse, New York
  • Propane Delivery
  • 65

I had called the office and spoke with management regarding my trying to use up the fuel in our tank and downsizing to a smaller tank. The truck came one day when I was not home and refueled me, even though I specifically sent the driver away a few days before. I have been consistently been sent bills for the fuel I still have not used, and now am being sent letters that if I don't pay the... Read more

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  • Mar 24
  • Utility
  • New Bremen, Ohio
  • Automatic Filling Plan
  • 88

Wake Forest NC. We have the automatic filling (propane) plan. I noticed that our tank was getting low and thus called Suburban Propane to schedule a delivery. The customer service representative, stated that we shouldn't be almost out as we are on an automatic delivery schedule. Hmm.....good point...I why are we almost out? No problem advised the rep. we will have someone out there... Read more

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