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  • Customers like
    • Out of my life forever 4
    • Guys that deliver propane 4
    • When i cancelled my service 3
  • Customers don't like
    • Customer service 18
    • Overpriced 17
    • Dishonest contract 9

They came and pluged my tanks over 11 dollars. Then charged me 107.95$ to do it. They are super over priced, not to mention it takes them like 7 days to even deliver unless you pay extra. I called and told them to come get their tanks and they told me that the regulator was theirs to. I bought the lines and regulator from them 3 years ago when they brought me the tanks. I am so pissed off and upset over this. All because of 11 bucks. Come on now. Suburban propane you suck ***. Read more

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Local Suburban office: 1158 in Pasco County Florida. Consistently over charging customers for propane gas. The going rate for LP Gas (propane) is just above $2 per gallon and has been hovering at this rate for over 4 years. I was charged $6.20 per gallon. I can understand a little profit but profit is built in to the $2 price. This amounts to 300% above the going rate. This has been going on for many years now. I have complained before about this company over charging and nothing has changed, so now I'm contacting the news, the Better... Read more

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I came home from work this evening to find my propane tank locked and my gas turned off. It turns out to have been locked by Suburban Propane which used to be my provider. However, I canceled my account more than an year ago and was told then that I owed nothing. I've heard nothing from them since. They didn't leave any notice that they locked the tank. I learned that they were the ones who locked my tank only by calling their regional office. They asked me to call them back in the morning to discuss. I told them I didn't need to... Read more

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I recently had my tank filled and thought the bill was a little high. I than started looking around and found that Suburban propane charges over double what the other companies are charging. With no explaination why. Will never purchase from these crooks again. Add comment

I would never use them again they don't a *** thing I failed my inspection because of their botched install and I'm fighting for total reimbursement .at first it was just 500.00 for labor and materials to remodel my cabinet area but now with all this I want it all back and I'm calling the news stations could have been easy but they shouldn't even be in business Add comment

they started charging me 72 $ for "tank rental "2 yrs ago without a notice of charge after ive been a customer for over 10 yrs. i have proof of price gouging. they came and filled my tank up then put a lock on tank. my attorney is presently on it. they are *** artists and need to be shut down as a " company" . Add comment

Would not recommend this company to anyone. As far as I'm concerned they are crooks and should be treats as such. They will price gouge the *** out of you and say it's supply and demand. The way they do business is criminal! Add comment

For years I had Tru Gas (great people) and Suburban recently purchased them. So they do an un-requested fill for me and rake me for over $2.00 a gallon when the going rate was about $1.49. So I send them a letter telling them not to fill until I request a fill. I offered to buy their tank because my cabin is seasonal and I don't need much gas. They send a letter back saying they will not fill until requested. So then what? I get an invoice for $50 for "rental" usage of the tank. I never signed a contract for this and I will be damned if... Read more

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After moving our home & business propane supply from suburban (small case out of contempt) to a smaller local supplier, suburban bought that supplier several years later. I moved from suburban due to outrageous prices and policies. While trying to use most of the gas out of the suburban tank before changing to another local company we ran out of gas while I was on a business trip. I called suburban to get more gas and was told that 100 gallons was the minimum delivery (which I fully understand) and that the price was over $4/gal (which I... Read more

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They overcharge after baiting with a one time low rate, charge incredible high rates for refills, amazingly they can not come up with a copy of the contact after multiple tries (every excuse was given me), they took forever to remove their equipment, and then had the nerve to charge me a "Close out fee". I do not know of any company I have dealt with that has made me think of as being the worst company I have ever used except for Suburban. Interestingly, there is another company that is honest and I love dealing with in our area. Note: If you... Read more

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