Suburban Propane Complaints and Reviews

1.3
  • Guys that deliver propane1 votes
  • Customer service13 votes
  • Overpriced13 votes
  • Dishonest contract9 votes
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  • 18 hours ago
  • Household Services
  • Greenville, North Carolina
  • 6

After 11 years with this company, they priced me at close to 4.50 a gallon. I ordered one hundred gallons from them. They delivered to me twice. I told them to come and get their extra 100 and paid for the 100 gallons that I asked for. They never came and got it. They shut my tank off yesterday with no communication and without getting the excess fuel that I didn't ask for. Horrible... Read more

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  • 2 days ago
  • Utility
  • Gate City, Virginia
  • Gas Tank Filling
  • 18
  • REVIEW RATING 3/5

Filled my tanks at two different residences then out of blue months later they want a contract. I refused to sign three yr contract after reading it and all the horror story reviews about them. They then proceed to plug my tank with 300 gallons of paid for gas in it and it still winter and thats my only source of heat and way to cook. They say it will be months before come pick up tank so i cant... Read more

Was this review helpful? 1 1

Am on the monthly program, ... Suddenly am 4 or 500 over due .? Am a single person , no way I can use 198.00 a month , they jam you at the end of the year to raise your monthly amount .!i I'm fighting mad ! Add comment

Finally switched to a new company after multiple missed delivery dates and ridiculous pricing, and now am told it will take 12-13 wks for tank to be picked up. Guess we are being punished for switching! Add comment

  • Apr 02
  • Utility
  • Hamburg, Pennsylvania
  • Propane
  • 1
  • 1
  • 123
  • REVIEW RATING 4/5

Suburban sent delivery one day and a technician the next to do a leak test. He never did the leak test and said we needed a piece of safety equipment so he locked us out. We were having a free spaghetti dinner in the hall the next Saturday so we hired another company to provide fuel. Now to return the fuel that Suburban locked us out of, Suburban will charge a $1 per gallon ($96.). Think how... Read more

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  • Mar 28
  • Utility
  • Rootstown, Ohio
  • Propane Tank Refill
  • 145
  • REVIEW RATING 4/5

This company has terrible business ethics! I was a customer for 20 years. When I called and scheduled a time to have my 500 gal tank filled I asked how much it was costing me. I was given a price of 2.99 a gal. Out of curiosity I decide to call a couple of other companies. One had a regular price of 1.79 another 1.74. Both companies offered an even lower price on your first fill. When I called... Read more

Was this review helpful? 2 0

They severely over charge compared to other companies. They deliver gas when prices are higher before a price decrease. They fail to deliver and I almost ran out of gas. They said the driveway was too slippery but never called to let us know because it would have been taken care of immediately. Add comment

  • Mar 24
  • Utility
  • Ivoryton, Connecticut
  • Propane Tank
  • 78
  • REVIEW RATING 4/5

We rent a small 100 gallon tank from Suburban propane. We have been charged for a 500 gallon tank for many years without knowing about the over charge. When I called company they told me this happens "all the time" and there was no retroactive payments, nothing. Said that there was no way they would help me, even though they admitted to the mistake. They care nothing about customer service and... Read more

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  • Mar 23
  • Utility
  • Minoa, New York
  • Propane
  • 83
  • REVIEW RATING 4/5

My 96 year old wheelchair bound mother ran out of propane on a Friday. I called the company Friday night and was told she was not scheduled for a delivery until the end of the month. (about 10 days from the date I called) She was "behind" 1 month in her payments, but yet had a $103.00 credit.....I'd like to know who is doing the bookkeeping over there. When I asked what it would take to make a... Read more

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  • Mar 19
  • Utility
  • Middletown, Connecticut
  • Propane
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

Called on Monday, told delivery Tuesday , called Tuesday told Wednesday called Wednesday told Thursday called Thursday told if someone comes out they will charge me 175.00 extra because I was at 15%. I was no longer at 15% because so much time has gone by. No respect for customers. They do not honor their delivery schedules and don't care if you freeze and run out if gas. Asked to speak to... Read more

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