Suburban Propane Complaints and Reviews

1.3
  • Guys that deliver propane1 votes
  • Overpriced11 votes
  • Customer service9 votes
  • Dishonest contract6 votes
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  • 1 day ago
  • Utility
  • Livingston, New Jersey
  • Propane Tank
  • 33
  • REVIEW RATING 4/5

My local Suburban propane company forgot to fill my tank- not been refilled in 6 weeks during the winter so I ran out this AM. To make matters worse, the trucks are not running today due to some snow and there is no one at the local office to talk with. I will not be contacted until tomorrow (temps in the 20s tonight) and this is my only heat source as well as my hot water source. Their fault, my... Read more

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  • 1 day ago
  • Utility
  • Propane Meter
  • 24
  • REVIEW RATING 4/5

We have not used our Propane Heater only a few times. Last year we had a bad experience with them being overcharged. So my husband decided to buy energy efficiant portable heaters they work great. So EVERY MONTH WE USE THE SAME USAGE ITS IMPOSSIBLE . YOU TRY TO CALL WE WILL GET BACK TO CALLED ONCE A WEEK NO RETURNED CALL. WE ASKED FOR NEW METERS WHO KNOWS IF THEY CHANGED THEM OUT. ALSO THERE IS... Read more

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  • Feb 24
  • Utility
  • Charlotte, North Carolina
  • Safety Check
  • 30
  • REVIEW RATING 3/5

Company requires an in person meeting for a safety check. This was very difficult to schedule,because of limited staff availability. Then once scheduled they did not show up. When asked why they did not show they simply said I don't know. I was on hold an average of 15 minutes to get thru to someone any time I called the call center They were very nice but they could not get in contact with... Read more

Was this review helpful? 0 0

Price more than quoted tech bad attitude. Demanded check from person at residence arrangement had already been made w credit card. They ran both through and said I would have to wait 4 to 6 was for refund. They had assured me they would catch the check and send back to me. Terrible Customer service and disinterest they made a mistake " oh well " attitude!! Shame on you Add comment

  • Feb 24
  • Utility
  • Long Valley, New Jersey
  • Propane
  • 43
  • REVIEW RATING 3/5

We have been living in Califon, NJ for 13.5 years. Propane was $.99 cents per gallon for both gasoline AND propane when we moved in. When Suburban Propane made our last delivery this year, the price of gasoline at most local service stations was at $1.79 per gallon. Suburban delivered about 300 gallons and we were charged $4.09 per gallon. Suburban Propane grossly overcharged us, as we see... Read more

Was this review helpful? 0 0

I bought my tank from dowdle gas and then suburban propane bought out dowdle and they came and got my tank with 10% gas in it and want pay me for my gas they claim they have no record of me, that's because I owned the tank they stoled and the gas that was in it Add comment

  • Feb 21
  • Utility
  • Propane Service
  • 87
  • REVIEW RATING 4/5

In the worst winter in history, we find ourselves calling constantly to make sure we are on the schedule for a delivery. Every time we get a delivery, the price goes up even when fuel prices keep going down. We meant to get rid of them last spring, shame on us for procrastinating. Big mistake on our part. Already have another company lined up and looking forward to calling Suburban and tell them... Read more

Was this review helpful? 1 1

  • Feb 20
  • Utility
  • Floyds Knobs, Indiana
  • Propane
  • 63
  • REVIEW RATING 4/5

I was at 10% on a Monday, called for a fill. They said you are on the schedule for Friday. On Friday called 2x they said I was on the schedule. I even gave my card to pay over the phone. No call no show. I have been on hold an hour trying to get hold of someone. My husband checked and we are close to 0 now. It's 15 degrees here and we will probably lose heat. We have 2 babies. This is so... Read more

Was this review helpful? 1 0

Takes over a week to get a delivery. Freezing temperatures, no heat, and they do not care. Add comment

  • Feb 20
  • Utility
  • Propane
  • 69
  • REVIEW RATING 4/5

charging me $4.99 per gal when other companies are at $1.65 per gal. Charging me the cost of a new tank if I want to purchase it even though it's 10 yrs. old. Charging me $195 delivery fee even though there was a truck delivering next door. I cancelled my automatic delivery in May because I had enough to last till the fall and they delivered 600 gals anyway and then said I had to pay it... Read more

Was this review helpful? 2 1

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