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1.4 Based on 97 reviews
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  • Customers like
    • Out of my life forever 6
    • Guys that deliver propane 4
    • When i cancelled my service 3
  • Customers don't like
    • Customer service 19
    • Overpriced 17
    • Dishonest contract 9

You keep sending a bill for a account that i do not have with you. I WAS a customer of Independent propane some 20 yrs ago. You are trying to say i owe for a tank lease which i do not. I acquired that tank in 1987. The tank belongs to me!!! I have called twice and wrote a letter once. You still continue to send bills. I owe you nothing!!!! I switched propane companies over 5yrs ago from Independent!!! There us no way any other company would... Read more

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I don't even know where to start with this shifty outfit. I put my house on the market in December 2015 and called Suburban to close my account. I was told there would be a restocking fee of the oil remaining in the tank. I knew there was a lot so I said, OK, don't come pick it up; I'll use it to heat the house while the house is on the market, but I do not wan any service or any oil deliveries. I want to close the account. No problem, I was... Read more

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TO SUBURBAN PROPANE """SUBPROP""" INTRODUCCION: WE JUST MOVED TO THIS HOUSE IN PALMETTO BAY (MIAMI) FL * ON LAST MONDAY MAY 23, THERE WAS AN OLD SMALL TANK OF GAS FROM ""SUBPROP"" BUT WHEN OPENED IT IN ORDER TO COOK SOME FOOD FOR OUR LITTLE BABY (19 MONTHS OLD); WE NOTED THE SECURITY VALVE WAS NOT WORKING PROPERLY AND DECIDED TO CLOSE IT, AND REPORT THE PROBLEM TO "SUBPROP". *** YOUR COMPANY SHOWED UP ON WENESDAY 25, TOOK THE OLD TANK AWAY AND... Read more

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A large propane tank I rent from SP developed a bad valve that could not be turned off. I informed SP "customer service" of the defective valve. They told me to run out the tank, and they then proceeded to refill it with 125 gallons of propane once it was really close to empty. They told me they would send a truck to pump out the propane and switch out the defective cylinder. When the truck arrived to do that this morning, I was told that they... Read more

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Brand new 2016 Keystone Outback . First trip out with it and the furnace quit working. It was going down into the 40s so we had to cancel our trip and return home. Very upset and frustrated. What a lemon, everything is very cheap built. One bounce on the road and I think the whole trailer will fall apart and blow everything down the road.

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Suburban propane took my privetly own tank. Half full. Hard time to grt it back and refill. Bad practice.

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Worst customer service ever. I moved and called to have my service turned off. Had a half tank left because I never cook. and all my bills were pd in full. Was told I'd get a refund in the mail. 1 month later I called, they said they get bk with me. Never did. 3 call later I finally was told they changed me 30$ for a squash my account fee. They also said it would usually cost me 90$ I asked for a receipt I was told that they don't do that and... Read more

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$12.05 per gallon was the charge on my last fill up, when propane is available locally in Northeast Pennsylvania for $1.35 per gallon or less. Suburban is charging 8 to 9 times the price of competitors. When I realized how much I was being charged, I decided to buy my own tank. I've called them and told them to remove their tank. We'll see how well or poorly they comply and how they are willing to adjust my last bill, which was for a yearly... Read more

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They came and pluged my tanks over 11 dollars. Then charged me 107.95$ to do it. They are super over priced, not to mention it takes them like 7 days to even deliver unless you pay extra. I called and told them to come get their tanks and they told me that the regulator was theirs to. I bought the lines and regulator from them 3 years ago when they brought me the tanks. I am so pissed off and upset over this. All because of 11 bucks. Come on... Read more

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Local Suburban office: 1158 in Pasco County Florida. Consistently over charging customers for propane gas. The going rate for LP Gas (propane) is just above $2 per gallon and has been hovering at this rate for over 4 years. I was charged $6.20 per gallon. I can understand a little profit but profit is built in to the $2 price. This amounts to 300% above the going rate. This has been going on for many years now. I have complained before about... Read more

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