Suburban Propane Complaints and Reviews

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Suburban Propane
Main address: One Suburban Plaza, 240 Route 10 West 07981-020 Whippany NJ
1-800-PROPANE (1-800-776-7263), , https://www.suburbanpropane.com/contact/
  • 41+8 mobile complaints
  • $15.7K claimed losses
  • $320 average
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  • 2 days ago
  • Utility
  • Albertville, Alabama
  • Propane Gas
  • 28

I was grossly overcharged for gas during the winter of 2014. I had to pay the bill out in installments, and when I didn't pay soon enough they put a lock on the tank. When I got the money up to pay and asked when could the lock be removed they gave me an appointment date of over two weeks!! This was with N. Alabama facing the coldest temps in years. My husband and I are both disabled and we... Read more

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Very poor service. price gouging, unprofessional, uncaring, unhelpful, and worst business ever dealt with. I will be switching companies. Add comment

100% legal crooks 4.99 a gallon because I don't buy enough....the house I rent has propane heat only...the rest of the house is ellectric....so therefore i am punished financially due to the fact that my house heats only with propane..rude! .unprofessional!..anyone reading this steer clear away from suburban propane run fast the other way!!!and watch what you sign!! Add comment

     

  • Nov 14
  • Household Services
  • Wilburton, Oklahoma
  • Propane Refilling
  • 32

Suburban Propane Valencia Propane 2060 Main St NE, Los Lunas, NM 87031 Paul Mc Cune 12 San Juan Rd. Highland Meadows NM ,87026 To whom it may concern, On Thursday 10/15/14 Valencia Propane/Suburban Propane sent out a driver to fill our tank. From the moment he arrived he was an *** hole even before he went into the house, looks like a driver I through off my property a few years ago that... Read more

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  • Nov 12
  • Utility
  • Volusia County, Florida
  • Propane
  • 35

I am a retiree on a fixed income. Suburban Propane now charges me $7.52 per gallon claiming that they have to drive all the way to my remote home to deliver gas (not true). Suburban Propane services other residents in my community. They do not have to make a special trip to service my home. I guess they don't want my business. I don't use enough propane to make it worth their trouble, so force me... Read more

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  • Nov 12
  • Utility
  • Addison County, Vermont
  • Residential Propane
  • 48

Got a call from their credit center today. Was told that I owe almost $900 in back payment. I asked how could that be I'm on a budget plan and pay every month and only get deliveries every six months. I was told the budget plan didn't start over after the first six months, but I was still paying. I told the woman that had called that I think the price of $5.69/ gallon was high and was told that... Read more

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  • Nov 11
  • Utility
  • Canton, Texas
  • Propane Gas
  • 28

we have been trying for two weeks to get propane from this company, and we keep getting the run around, they lie like rugs very unprofessional, we are dropping into below freezing temps for the next few days and they could care a less i was scheduled for delivery today and they never showed up, and then they want to charge me, an emergency delivery fee, because the driver decided to be a no show,... Read more

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  • Nov 11
  • Utility
  • Derry, New Hampshire
  • Propane
  • 43

In 2013, Suburban Propane bought out our local provider and started billing me at $4.99 per gallon - way over the going rate. They told me they'd lower the price over the phone then billed me at a higher rate than quoted. In October 2014, I was billed 3.59 per gallon and the going rate is $2.30! I feel sorry for anyone that doesn't read their bill, especially the elderly folks this company is... Read more

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  • Nov 10
  • Utility
  • Elmer, New Jersey
  • Propane
  • 64

Suburban has been charging me 4.9990 cents per gallon. I found out the current residential pricing is 2.38. and they purchase propane wholesale at 1.037. When I questioned them they said it is because I don't use enough. I wanted them to remove my tanks and pay me for the 200 gallons @ 4.999 and they said there is a 1.00 per gallon restock fee. After researching it is apparent the company is... Read more

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  • Nov 10
  • Utility
  • Propane Price
  • 1
  • 1
  • 54

called for a fill and asked how much a gallon said 5.69. I said I was going to do some shopping and called several in the area. All of them are 3 dollars or more cheaper a gallon. Unbelievable!!! Called Suburban back to have tank removed $199 fee. Have been with this company( Well United , originally) since 2006 then Suburban bought them so I actually didnt sign a contract with Suburban but... Read more

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