Suburban Propane Complaints and Reviews

1.3
  • Guys that deliver propane1 votes
  • Overpriced13 votes
  • Customer service12 votes
  • Dishonest contract8 votes
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  • 6 hours ago
  • Utility
  • Rootstown, Ohio
  • 5

This company has terrible business ethics! I was a customer for 20 years. When I called and scheduled a time to have my 500 gal tank filled I asked how much it was costing me. I was given a price of 2.99 a gal. Out of curiosity I decide to call a couple of other companies. One had a regular price of 1.79 another 1.74. Both companies offered an even lower price on your first fill. When I called... Read more

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They severely over charge compared to other companies. They deliver gas when prices are higher before a price decrease. They fail to deliver and I almost ran out of gas. They said the driveway was too slippery but never called to let us know because it would have been taken care of immediately. Add comment

  • Mar 24
  • Utility
  • Ivoryton, Connecticut
  • Propane Tank
  • 23
  • REVIEW RATING 3/5

We rent a small 100 gallon tank from Suburban propane. We have been charged for a 500 gallon tank for many years without knowing about the over charge. When I called company they told me this happens "all the time" and there was no retroactive payments, nothing. Said that there was no way they would help me, even though they admitted to the mistake. They care nothing about customer service and... Read more

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  • Mar 23
  • Utility
  • Minoa, New York
  • Propane
  • 27
  • REVIEW RATING 3/5

My 96 year old wheelchair bound mother ran out of propane on a Friday. I called the company Friday night and was told she was not scheduled for a delivery until the end of the month. (about 10 days from the date I called) She was "behind" 1 month in her payments, but yet had a $103.00 credit.....I'd like to know who is doing the bookkeeping over there. When I asked what it would take to make a... Read more

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  • Mar 19
  • Utility
  • Middletown, Connecticut
  • Propane
  • 40
  • REVIEW RATING 4/5

Called on Monday, told delivery Tuesday , called Tuesday told Wednesday called Wednesday told Thursday called Thursday told if someone comes out they will charge me 175.00 extra because I was at 15%. I was no longer at 15% because so much time has gone by. No respect for customers. They do not honor their delivery schedules and don't care if you freeze and run out if gas. Asked to speak to... Read more

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  • Mar 19
  • Utility
  • Propane Refilling
  • 48
  • REVIEW RATING 4/5

Everyone in my neighborhood is totally pissed and fed up with this company!! They have delivered gas to many of us without authorization. The company says it's because they have the right to auto-refill tanks as they see fit. This is what happened to us-after Christmas someone from the company called my husband and said our bill was past due. He said what bill. They told him we got a refill in... Read more

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  • Mar 18
  • Utility
  • Coldwater, Mississippi
  • Propane Refilling
  • 24
  • REVIEW RATING 3/5

I put in a request for propane on a Thursday morning because my fill date was Friday. They said it had been changed to Wednesday. It is now 7:07 PM on Wednesday evening. I made my request almost a week ago. I went by there this morning, they assured me it would be done today. I called at 4:15 to report he never came, they once again assured me it would be delivered today. My propane will... Read more

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  • Mar 17
  • Utility
  • Propane
  • 39
  • REVIEW RATING 3/5

I have priced propane fuel. Was shocked how much suburban is so over price. Be educated and check other fuel companies.. Highway robbery..when a gas company tells you that they delivered fuel when you told them not too, and find out they lied and was never at the house...tried to negotiate a better price then 4.45 for propane and they say they can only lower it .25. When other companies are... Read more

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  • Mar 16
  • Utility
  • Englewood, Colorado
  • Propane Service
  • 26
  • REVIEW RATING 4/5

We had a rental home change tenants, and in the interim the propane ran out. They didn't care at all that the house was without heat. All they cared about was all the time it took to set up a new account paperwork-wise. Their customer service rep was rude. They do not care about customer service at all. We had a rental home change tenants, and in the interim the propane ran out. They... Read more

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  • Mar 16
  • Utility
  • Shelburne, Vermont
  • Propane
  • 34
  • REVIEW RATING 3/5

They have always taken my money for propane up front upon scheduling for delivery. They told me that they will deliver within 7 days, which they never delivered to my house. Instead, they reported in their system that they delivered without delivering. They ate my $$ for nothing. They took my money and claimed that they deliver me the propane but I never received it. They do not know how to... Read more

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