Suburban Propane Complaints and Reviews

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  • Customers like
    • Absolutely nothing3
    • Out of my life forever2
    • Nice ladies who answer the phone1
  • Customers don't like
    • Overpriced17
    • Customer service15
    • Dishonest contract9

  • Aug 27
  • Utility
  • Mcdonough, New York
  • Suburban Propane
  • 34
  • REVIEW RATING 4/5

We are never late paying suburban propane, but since we don't wastefully use enough gas, they charge us tank rental fee as well, so we pay that too. Now they have started sending us demanding letters and constant calls threatening to remove the tank holding that which we have already paid for in full. I've heard others are also suffering under these threats to their quality of life. We plan to... Read more

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  • Aug 27
  • Utility
  • Detroit, Michigan
  • Propane Services
  • 18
  • REVIEW RATING 4/5

Its quite a long story that I don't have time to type. But to sum it up. They did ours as well as most in our area, budgets wrong. Said we owed thousands at the end of the year. More than doubled our budget payment. Even after I made correct payments I kept getting letters to pay more and more. one month paid 700 and still got letters saying they would take the tank. Called and spoke with... Read more

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  • Aug 26
  • Utility
  • Ellicott City, Maryland
  • 22
  • REVIEW RATING 4/5

Talk about ripping people off, when i took over as a manager from the pervious one. I was made aware of all the bills and everything seemed great but only suburban seemed like an error, they kept sending two different bills everytime, so i called them to verify add to why there's two bills for once customer. They said the typical like there's am outstanding balance and every month they kept... Read more

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  • Aug 25
  • Utility
  • Thornton, New Hampshire
  • Propane Business Practices And Safety
  • 28
  • REVIEW RATING 4/5

We purchased a condo. Suburban already had a tank at the property. Tried to get service transferred into our names. Customer service took weeks to get a "contract" containing several blanks next to "fees" to us. I called about these fees and was assured that none of the fees applied to us. I cross through the blanks and returned the contract. Two days later I received a contract from a different... Read more

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Absolutely awful. Refused to *** the additional service charge for turning off my account after 90 days. Refused to listen to my situation and said it was policy. Add comment

  • Aug 21
  • Utility
  • Bonney Lake, Washington
  • Suburban Propane
  • 25
  • REVIEW RATING 3/5

Done with suburban for good. They screwed me for years. Prices are double most others. Last time asked for a hundred gallon fill and the filled both for 200 gallon. An almost $800 bill they wanted paid in 30 days. Seriously? Just switched to another company and now they want $90 to come get their tanks out of my yard. Unreal. I will post to as many social media as I can the poor business... Read more

Was this review helpful? 1 0

  • Aug 18
  • Utility
  • Fort George G. Meade, Maryland
  • Propane And Tank
  • 52
  • REVIEW RATING 4/5

My account is marked not to deliver on a regular basis, they are supposed to wait for me to request the tanks be filled. Of course, as they always do, they just refilled me when they were in the area and left a bill that is due in 30 days. They filled both tanks and the bill was about $600. That is the reason that I asked NOT to be refilled at their whim. I do not have $600 to pay them, I am... Read more

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  • Aug 17
  • Household Services
  • Clyde, North Carolina
  • Propane
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

we recently ran out of gas because I had failed to keep a check on our tank. My wife called suburban and told them what had happened,we ran out on a fri. morning and the fastest they could get out here without saying it was an''emergency'' was gonna be mon. They did send a truck promptly out and then charged us an $ 125.00 fee to come off route. I have been a customer for 8 yrs. and live 4 miles... Read more

Was this review helpful? 1 1

  • Aug 06
  • Utility
  • Whitehall, Pennsylvania
  • Suburban Residential Propane
  • 85
  • REVIEW RATING 4/5

Being a customer of star gas-knowles, they bought the buisness out On their first delivery as suburban propane, they broke my tank. They replaced it with a tank that does not have a gauge. 1 year I have waited for a guage, ran out of propane 3 times, had to pay emergency delivery, today I was told that since I own the tank, they are not responsible. I said I was told 3 times that the delivery... Read more

Was this review helpful? 1 0

Way over priced for wisconsin charged over double the price as my neighbor decided to get rid of them even if it cost me money i will get alot back in the long run what a rip off Add comment

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