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1.4 Based on 101 reviews
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  • Customers like
    • Out of my life forever 6
    • Guys that deliver propane 5
    • Nice ladies who answer the phone 4
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    • Customer service 20
    • Overpriced 17
    • Dishonest contract 10
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The last fill up I got from Suburban Propane was $5.33 per gallon. I use propane for hot water, cooking, and we also have small heaters we use occasionally that are propane. I was shocked when I called a locally owned fuel company and they only charge $1.59 per gallon. I immediately switched propane providers. Also note, that the $1.59 is not a introductory price. This is the price charged to all customers. Also, it's cheaper if you own the... Read more

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The driver of the propane truck comes by and checks to see if I am home, if I am not home he comes through my gate in my fence, through a bicycle chain, have picture but in my phone and dont know how to load on computer, and puts gas in my tank. That I didn't need, or want. I find out 2 months later. Now they are charging in late fees and hounding me to pay the full amount. I am a retired military female and only get paid once a month. The... Read more

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Please keep in mind this is the cliff notes version. I was originally a HeatWell customer (10 yrs ago) due to economic times HeatWell sold to Suburban Propane. A company I specifically did not not to use due a lack of competence. (Short version it took my aunt 5 years to get her deposit back for her tank .) Suburban took my acct over instead of dealing with a change out of tanks & knowing I would be in for a fight to get my money back I stuck... Read more

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Had filled up the tank nearly $400 worth of fuel I only wanted the minimum as the house was for sale but the driver filled it all the way up by mistake so it cost me $389. and 1 month later moved. The tank was still full as it was only used for cooking. Suburban propane refused to give me a refund for the remaining fuel. They are thieves in my opinion. Terrible company.

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We inherited Suburban Propane because the previous owner had a rental tank. We have a small tank that just heats a spa pool for a few weeks in the winter in Florida. Yearly we argue with their customer service over pricing which is way over the national residential average. We are told since we are a small consumer with once a year delivery we need to pay more. August 2016 price per gallon after negotiating was $4.30/ gal. We wish we could get... Read more

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Yesterday a guy from suburban knocked on my door & told me that unless I transferred the account to my name immediately, service would be shut off. I moved here a month & a half ago & this was my first interaction with this company. My local office has 1 girl running the whole show & can't be in 10 places at once. I e-mailed the paperwork she required back to her but haven't heard a word from her. Today I called the corporate office &... Read more

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Highly overpriced! Charge a ridiculous tank rental fee. Charge to pick up tanks when u no longer can stand to deal with them and then tell u the balance of your yearly rental is non-refundable. Can't remember ever dealing with a company like this. So frustrating.

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Pre order price Suburban 1.99 Called around preorder price elsewhere 1.39 What's going on here? Cancelled and changing companies

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sitting in the livingroom of a house my wife and i rent, and she says "two men just walked by the window out back" thinking she was crazy i got up to look for myself, sure enough two guys standing out behind my house in my fairly wooded back yard.. I watched for a few minutes as they looked around at things in my yard, mostly the tank that had been 15+years.. As they came towards the street front side of the house i stepped out and politley... Read more

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After being charged double to triple what I can buy propane for elsewhere, I canceled service. Instead of coming to get their tank, they came and filled it. Their mistake, but they still tried to make me pay for it. I refused, and now they want a $150 restocking fee. An internet search turned up hundreds of complaints from everywhere they serve. It appears that the deceptive practices are company policy. Try anyone other than these guys. ... Read more

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