Suburban PropaneComplaints and Reviews

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  • Customers like
    • Out of my life forever 4
    • Guys that deliver propane 3
    • When i cancelled my service 2
  • Customers don't like
    • Overpriced 17
    • Customer service 17
    • Dishonest contract 9

I don't understand how the price is different for each caller. My neighbor and I have two different prices for gas that they delivered on the same truck on the same day. This is the most dishonest company we ever dealt with. Add comment

Suburban Propane recently filled our tank for us. When we received the bill, the cost was $4.39 / gallon. We called E&V, and they quoted us $2.49/ gal, so we had them install a tank. Now Suburban wants us to pay $1.00/gal restock fee for them to come get their tank. What a rip off. The are rude on the telephone, and don't care at all about customer service. The last time I tried to cancel them,... Read more

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again you have billed me for two prices, last year i said i didnt need any more at those prices, lol, 3.97 for one tank 3.89 other tank, 60 feet apart, lol. cancelled 0n 1/18/16 and was told by Kathy you would pick up the tanks that i dont want, now you say 1/28/16 you might come out because pu man is busy, 105 gals , for 628.39 , i said no keep it, come get your tanks , i had 175 gallons and... Read more

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I came home at noon to find that suburban had come and filled my tank. Ridiculous high price regardless of the down oil market . Higher than the last time they filled my tank. $4.17 gallon. ghey offered to lower it to a price still over twice as high as from another local source. I told them do not ever deliver another gallon. After 22 years with this business recently bought by Suburban, i... Read more

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New Hampshire's average price per gallon is currently $1.628 according to Newenglandoil.com. Suburban's price is $2.099. 47 cents more per gallon! 29% more... Really!? It just cost me an extra $115 for 245 gallons. I foolishly hadn't paid attention to the pricing of the company that they bought out here a couple of years ago (DiFeo oil). I simply couldn't have imagined that a company could be SO... Read more

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With average price of less than $3.00, Why is Suburban charging me $4.39 plus delivery and safety fee? I have called and complained and they lowered price a few times but every time it is the same thing. I get a new bill and the price is back up at $4.39 or higher. Is there any agency that regulates this? PRICE GOUGING when there are few choices where we live. What can we do? I have called... Read more

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Suburban Propane came out to fill our tank up (We didnt call). Upon getting the receipt off the door we noticed a huge price increase (4.62 per gallon). We have fought with them in the past and it never turns out good. This time we decided to call and make an inquiry as if we were new customers looking to get their service. We were told they currently charge 1.49/gal (1'st time fill up) and... Read more

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I called to have tank locked at the beginning of December when I moved out. A few days later, suburban said a worker was ill and they would have to go the following monday. When I didn't get a refund by mid January I contacted them again. The new residents of the home evidently used the propane up and no work order was issued at the beginning of December. They also could not locate a work order... Read more

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Our gas company was bought out by Suburban. Prior to that they were a good company. I called Suburban in August and ask them what their pre-buy price was. It was too high, I asked if they would honor another companies price and they said "No". I said that their price was too high and that we were switching to a local based company. (By the way our bill is payed off, always has been.) In Sept. of... Read more

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Do not deal with this company. They bought out my former propane company. They wanted to charge me $4.40 a gallon when other companies where charging $2.60. I had an $800 credit that took months to get back and it took then an entire year to get their tank iff my property Add comment

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