1.3
  • Guys that deliver propane1 votes
  • Overpriced6 votes
  • Dishonest contract4 votes
  • Rude employees3 votes
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  • 1 day ago
  • Utility
  • Brighton, Michigan
  • Residential Propane
  • 28
  • REVIEW RATING 4/5

I own my 500 gal. 'Pig' propane tank that I use to heat my shop. I take care of it and it hasn't moved from it's spot in, say 20 years. Northwest Propane was the company that set it up for me, and helped plumb it in to the furnace. They were local, sort of...Them in Stockbridge, I'm in Dexter. They were Great! I got to know the driver, he knew me and my dogs by name. At some point I called the... Read more

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  • 1 day ago
  • Utility
  • Rome, New York
  • Propane
  • 36
  • REVIEW RATING 3/5

We had this company for several years for propane supply, until 1 day we called around for pricing an noticed they were approximately a whole one dollar more per gallon. I'm not talking 10, 15, 25 cents difference, I'm talking a whole dam dollar. Needless to say we hired Glider fuel co. who are the nicest people and most honest. Then we find out they want to charge a 105. dollar restocking fee... Read more

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  • Jan 22
  • Utility
  • Willis, Texas
  • Tank Filling
  • 1
  • 1
  • 94
  • REVIEW RATING 5/5

My parents were automatically switched to Suburban when they bought out the local propane service companies one after the other. My parents are both in their mid 80s and called to have their tank filled when it hit 15%. They were put on the schedule three days later. The tank ran empty during those three days. The driver came out and decided that because they ran out so quickly there must be... Read more

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  • Jan 22
  • Utility
  • Gainesville, Florida
  • Refund Policy
  • 46
  • REVIEW RATING 4/5

We have been with suburban propane for many years. I had an option to use another company for half the price i was paying currently. I had suburban come out and remove the tanks with gas in them and they were gonna refund me back for the fuel that was left. I get a phone call which pretty much tells me they are gonna pay me back 1.05 a gallon when i paid over 5.00 a gallon for it. We know they... Read more

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  • Jan 21
  • Utility
  • Fremont, New Hampshire
  • Propane Service
  • 50
  • REVIEW RATING 4/5

After 6+ years of service, the rates went sky high in 2013 & we found out the company we'd been using was now owned by Suburban. We switched to a local New Hampshire propane company in December 2013, that could offer better rates, and service since Suburban couldn't care less to try to keep us as a customer. In November 2014, we got a call from Suburban asking why we haven't filled... Read more

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  • Jan 20
  • Utility
  • Great Falls, Virginia
  • Propane
  • 61
  • REVIEW RATING 5/5

After 12 years of using Suburban Propane, I got sent a penalty bill of $164 for not using enough propane The customer service rep could not tell me how little propane constitutes "Low Usage" or how the low-usage fee was determined. They won't even tell you what the propane costs! After these insults, I cancelled my service. After Suburban picked up my tank, they sent me a $95 bill for a... Read more

Was this review helpful? 4 0

Worst customer service in the propane industry, *** in and industry. I get better service at a mcdonalds ran by convicts all high on bath salts! It's been six day and no one has came to fill up my tank due to "confusion" with me getting a new account! ahhhhhh come get your POS tank off my property! Add comment

  • Jan 20
  • Utility
  • Bradenton, Florida
  • Propane
  • 26
  • REVIEW RATING 4/5

Cost of Propane at this company is way over the norm. When you phone for propane they NEVER GIVE YOU A QUOTE ON THE COST PER GALLON because is is 2x's the cost of what everyone else is charging. GO ELSEWHERE, DO NOT USE THIS COMPANY seems the owners are trying to get rich off YOUR pocket. They do not post prices and hesitate to give you the price of propane. Get everything written and... Read more

Was this review helpful? 3 0

The shortest and kindest way I can put it is they are shady liars that took advantage of my mid-80 year old parents. I highly recommend going with another company if you are in the Willis/Conroe area. Add comment

  • Jan 19
  • Utility
  • Freeland, Pennsylvania
  • Propane
  • 48
  • REVIEW RATING 5/5

Became a Suburban customer when my previous company was bought out. Dummy me!! Should have checked competitors prices...as pricing is not regulated. I am switching to Fegley...$2.05 / gallon & is BBB accredited with excellent rating. Suburban is not BBB accredited..is and has been charging me $5.79 / gallon! Shameful!!! Their customer service non existent, have $100 fee if you don't get a... Read more

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