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Natural gas is coming to my area! No lie, I baked cookies and served hot chocolate to the gas guys running the pipes. I am dreaming about the day I get to break up with Suburban Propane. I literally can't wait!!! Add comment

  • 2 days ago
  • Utility
  • Chapin, South Carolina
  • Propane Tank
  • 29
  • REVIEW RATING 4/5

My tank was not filled from April, 2014 until it ran completely dry in Dec, 2014. I thought the furnace was broken so I had a repair person come out. He determined the propane tank was dry. They took my monthly payment but did not deliver the service. It was very cold and we were miserable until they finally filled the tank. Their website says "With Suburban Propane you get peace of mind with a... Read more

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  • Dec 17
  • Utility
  • Punxsutawney, Pennsylvania
  • Propane Tank
  • 59
  • REVIEW RATING 4/5

Suburban offered propane at 3.95 per. I switched companies after too long of being over charged. Got fuel for 1.95. After new company installed a new tank suburban wanted to bill me for a stage 2 regulator that has been on my house for 10 years from the previous company they acquired. So they wanted to bill my account for " their" regulator. So i get the new company to switch it. The regulator... Read more

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  • Dec 05
  • Utility
  • Scottsdale, Arizona
  • Propane
  • 134
  • REVIEW RATING 4/5

I called on a Tuesday because my stove went out. Apparently I had no propane left. They said they would have a truck out on Thursday to refill the tanks. 3:00 p.m. and they hadn't shown up. The customer service rep called me and said he would be out. Two hours later, still no show. I called Suburban again and customer service rep said I was second to last on the list and that he would be... Read more

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  • Dec 01
  • Utility
  • Union City, California
  • Propane
  • 1
  • 1
  • 113
  • REVIEW RATING 4/5

Im moving and the greedy propane co suburban wants to not only not pay me back for whats left in the tank but wants to charge me 150 dollars to pump it out and an aditional 1.00 a gallon for restocking fee. And then resale it to the new tenants. This co is a scam and will take advantage of you any way they can . Dont do buisiness with them! They are greedy pigs. They also raise there rate... Read more

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  • Nov 25
  • Utility
  • Spencer, New York
  • Fuel Tank
  • 132
  • REVIEW RATING 4/5

My house was built in 1959, the fuel tank is underground and there is no way to know how much fuel is in my tank. Widowed three years ago, this once three-income-house is now down to just me, 51-year-old minimum wage worker. Last winter I had to pay over $3000 to have my tank filled three times. One of those times, after they billed my debit card and I asked when they would come to give me... Read more

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  • Nov 19
  • Utility
  • Albertville, Alabama
  • Propane Gas
  • 183
  • REVIEW RATING 4/5

I was grossly overcharged for gas during the winter of 2014. I had to pay the bill out in installments, and when I didn't pay soon enough they put a lock on the tank. When I got the money up to pay and asked when could the lock be removed they gave me an appointment date of over two weeks!! This was with N. Alabama facing the coldest temps in years. My husband and I are both disabled and we... Read more

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Very poor service. price gouging, unprofessional, uncaring, unhelpful, and worst business ever dealt with. I will be switching companies. Add comment

100% legal crooks 4.99 a gallon because I don't buy enough....the house I rent has propane heat only...the rest of the house is ellectric....so therefore i am punished financially due to the fact that my house heats only with propane..rude! .unprofessional!..anyone reading this steer clear away from suburban propane run fast the other way!!!and watch what you sign!! Add comment

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