Suburban Propane Complaints and Reviews

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  • Customers like
    • Guys that deliver propane1
  • Customers don't like
    • Customer service13
    • Overpriced13
    • Dishonest contract9

  • 1 day ago
  • Utility
  • New York, New York
  • Gas
  • 8
  • REVIEW RATING 4/5

I am on automatic delivery. Ran out if gas, because they forgot to deliver gas. Told Suburban Propane I was nauseous and dizzy. No support given. Poison control and my doctor said to immediately get to a hospital. Hospital tests cost $1,300. Letter to Suburban unanswed and I was disregarded. What a SHAM. They apparently do not care for the lives of their customers. ... Read more

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  • May 21
  • Utility
  • Staff
  • 27
  • REVIEW RATING 3/5

They never return calls at all! They will not work with you unless you call the Corporate Office. They are unprofessional and rude cut you off and do not care . When the mistake started with them and we were paying both Meters and they finally came and changed them. We were paying another persons acct on top of our own. try to work anything out with them is impossible. If you are lucky you will... Read more

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  • May 12
  • Utility
  • Tampa, Florida
  • Billing Department
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

Over priced. I don't know how they stay in operation. Rude as *** on the phone. Read more

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I been waiting for close to 2 weeks now just to get someone out to do a pressure test. The lady that answers the phone is very rude and can't hear right. How do they not know how schedule people in for appointments! I'm really fed up with their rudeness, high prices and not knowing how to run a bussiness! Did I mention they look inbreed as all ***? Add comment

  • May 04
  • Utility
  • Church Road, Virginia
  • Payment Plan
  • 72
  • REVIEW RATING 3/5

I am a disable Iraq vet was with them for one year had a payment plan would come home to a bill on my door at the end do the year was told I owed 4000.00$ Tried to tell them about how they keeper filling with out it being needed and time after time telling them to stop filling they still did came to the point had to put my dogs near the underground tank so they would stop. This year finely got... Read more

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  • Apr 24
  • Utility
  • Washington, District Of Columbia
  • Propane
  • 83
  • REVIEW RATING 4/5

If you like price gouging, rude customer service and a mafia type shake down over the bill, this is the company for you. They charge $4.50/gallon which is at least $1.00 more than their competitors. I only need 2 deliveries per year but my last bill was over $875. At the time of delivery the driver ran out of reciept paper so he did not give me the bill like he was suppose to. When I... Read more

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  • Apr 20
  • Utility
  • Roanoke, Virginia
  • Propane
  • 61
  • REVIEW RATING 4/5

have used this company for several years. I finally got smart. I am blessed with two kinds of arthritis and must keep one room in my home warmer than the rest of my house. Always paid my bill on time but had to beg for deliveries..They let me run out several times or I had to discontinue use in case electricity went off during a storm leaving me with no heat.. they are in business to sell... Read more

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  • Apr 18
  • Utility
  • Greenville, North Carolina
  • Billing Department
  • 86
  • REVIEW RATING 4/5

After 11 years with this company, they priced me at close to 4.50 a gallon. I ordered one hundred gallons from them. They delivered to me twice. I told them to come and get their extra 100 and paid for the 100 gallons that I asked for. They never came and got it. They shut my tank off yesterday with no communication and without getting the excess fuel that I didn't ask for. Horrible... Read more

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  • Apr 16
  • Utility
  • Gate City, Virginia
  • Gas Tank Filling
  • 58
  • REVIEW RATING 4/5

Filled my tanks at two different residences then out of blue months later they want a contract. I refused to sign three yr contract after reading it and all the horror story reviews about them. They then proceed to plug my tank with 300 gallons of paid for gas in it and it still winter and thats my only source of heat and way to cook. They say it will be months before come pick up tank so i cant... Read more

Was this review helpful? 2 1

Am on the monthly program, ... Suddenly am 4 or 500 over due .? Am a single person , no way I can use 198.00 a month , they jam you at the end of the year to raise your monthly amount .!i I'm fighting mad ! Add comment

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