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1.4 Based on 98 reviews
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  • Customers like
    • Out of my life forever 6
    • Guys that deliver propane 4
    • When i cancelled my service 3
  • Customers don't like
    • Customer service 19
    • Overpriced 17
    • Dishonest contract 9
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After being charged double to triple what I can buy propane for elsewhere, I canceled service. Instead of coming to get their tank, they came and filled it. Their mistake, but they still tried to make me pay for it. I refused, and now they want a $150 restocking fee. An internet search turned up hundreds of complaints from everywhere they serve. It appears that the deceptive practices are company policy. Try anyone other than these guys. ... Read more

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They charged me $64.45 for ZERO gallons of propane delivered. The tank was full when they came but they charged me a $64 delivery fee. I want to get a new company, but Suburban will charge me $1 per gallon to take back the unused propane which will be over $150. I called another company and they do not charge a fee for removing unused propane from their tanks, or a $64 dollar delivery fee. Suburban Propane are a bunch of crooks!! I... Read more

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Suburban propane is way overpriced too start and then when u start heating with wood because of there outrages prices they start charging you for a tank that has been rusted and never token care of. I bought my house with tank allready there and never once did they do anything too it in the nine years I've lived there. Then when u tell them too let u know when they want there tank back because u don't want there people screwing your yard up... Read more

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I have suburban propane. I had to sign a contract when it is up i will be switching. I have called them for 6 months saying I had a leak. They sent multiple guys out to check our tanks. The one guy even said thanks for wasting his time I'll see to it you are billed for an emergency visit. My husband was tired of the smell and went and checked it out. We had a hole in the tank. I called them up and they said oh we will send someone out right... Read more

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You keep sending a bill for a account that i do not have with you. I WAS a customer of Independent propane some 20 yrs ago. You are trying to say i owe for a tank lease which i do not. I acquired that tank in 1987. The tank belongs to me!!! I have called twice and wrote a letter once. You still continue to send bills. I owe you nothing!!!! I switched propane companies over 5yrs ago from Independent!!! There us no way any other company would... Read more

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I don't even know where to start with this shifty outfit. I put my house on the market in December 2015 and called Suburban to close my account. I was told there would be a restocking fee of the oil remaining in the tank. I knew there was a lot so I said, OK, don't come pick it up; I'll use it to heat the house while the house is on the market, but I do not wan any service or any oil deliveries. I want to close the account. No problem, I was... Read more

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TO SUBURBAN PROPANE """SUBPROP""" INTRODUCCION: WE JUST MOVED TO THIS HOUSE IN PALMETTO BAY (MIAMI) FL * ON LAST MONDAY MAY 23, THERE WAS AN OLD SMALL TANK OF GAS FROM ""SUBPROP"" BUT WHEN OPENED IT IN ORDER TO COOK SOME FOOD FOR OUR LITTLE BABY (19 MONTHS OLD); WE NOTED THE SECURITY VALVE WAS NOT WORKING PROPERLY AND DECIDED TO CLOSE IT, AND REPORT THE PROBLEM TO "SUBPROP". *** YOUR COMPANY SHOWED UP ON WENESDAY 25, TOOK THE OLD TANK AWAY AND... Read more

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A large propane tank I rent from SP developed a bad valve that could not be turned off. I informed SP "customer service" of the defective valve. They told me to run out the tank, and they then proceeded to refill it with 125 gallons of propane once it was really close to empty. They told me they would send a truck to pump out the propane and switch out the defective cylinder. When the truck arrived to do that this morning, I was told that they... Read more

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Brand new 2016 Keystone Outback . First trip out with it and the furnace quit working. It was going down into the 40s so we had to cancel our trip and return home. Very upset and frustrated. What a lemon, everything is very cheap built. One bounce on the road and I think the whole trailer will fall apart and blow everything down the road.

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Suburban propane took my privetly own tank. Half full. Hard time to grt it back and refill. Bad practice.

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