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Ran out of propane and as told I had to buy a minimum of 50 gallons at my trailer. I was also told that because it was empty, I would have to pay $50.00 to check to see if the rented tank has leaks. Because I only use propane for my gas stove, I stopped all service-I have been waiting almost two months for the refund on the tank refund which has been "in the Mail" They also told me that I would have to pay to get hornet's nest out of tank-it is their tank, not mine!!!

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Full refund.

Suburban Propane Cons: Refund policy, Mean people at corporate office.

Location: Las Vegas, Nevada

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Again, you were a "will call" customer which means it's your responsibility to check the level and schl. deliveries before the tank runs out.

The leak test you are talking about is to test your trailers gas pipes and fixtures for leaks and this is also stated in your contract for "gas run outs" I don't agree or disagree with this co. but you must read the contract before signing you can't blame anybody but yourself.

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