I bought my current home about 3 years ago. It came with a leased tank from Suburban Propane. Just due to inertia, I stuck with things that way. My ex buys propane from them and he never had big gripes, so I thought Suburban would be OK. Think again. The price per...Read more
This is for the marysville location with the "help" of Maryjane and her supervisor. This company's fees are ridiculous. To start off, they charge $90 to install the propane tank. Ok, most things have a start up fee. They charge an annual rental fee for the tank of...Read more
Last bill was $1850 for 400 gallons. Thats $4.63 a gallon. The going rate per gallon was $2.40. Upon questioning the price, they claim the price is based on usage - past usage. On that issue, we are only at this summer home on weekends. The typical bill was $400 to...Read more
Bridgehampton, New York
Suburban Propane - Fraudulent company
Was with suburban from 1997-2011 Service was good from 97-2002 then continuous discrepancies in billing. Very rude customer service.
Suburban Propane - MAJOR GOUGING
Take your BBQ tank to town and pay 2:80-3:00$ per gallon,,,, to have them come out and deliver bulk, for a 250gallon tank they charge $6:15 per gallon,,, SORRY, THAT AIN'T HAPPENING !!!! I'll finish what is in the tank and go to 100# tanks, taking them to town myself !!!!
Suburban Propane - F the Customer
I try to use your website because customer service @ Augusta Nj office is a NIGHTMARE. Your website is unusable to complete a purchase contract. Had the misfortune of being a customer for over 18 yrs. WORST COMPANY EVER...keep up the S$$T Work!
Suburban propane intentional damage
When the employee disconnected my gas line he intentionally bent the copper line double . I will be filing charges with the BBB, and the sign a warrant against this company. This propane tank has been empty since we bought the house, we are the third owner of this house since the stated 2011 cutoff.
Sure, I was late paying my bill this summer. I have been with Suburban for 16 years. After returning from the hospital on August 14th (2017) I noticed both tanks had been removed. Not a word from them to expect this. I received a letter from them dated August 7th...Read more
I had Sububan propane install a tank and a line to my generator. about arear lter my son was out near the when he came in and said he could smell propane. I called Sububan and told them there must be leak. Some one from Suburban showed up when I was not home.They said...Read more
The house next to me was being demolished, but before this happened Suburban, on instruction from community MGR., came and removed MY propane tank without notice to me. Never a call, or an e-mail. The follow up was never there. Their(Suburban) service leaves a lot to...Read more
So my Husband and I went threw this propane service. I didn't have the money to pay for them to put a hundred gallons into the tank. So Kara suggested that we run my credit so that maybe we could get it on credit. Turn out my score wasn't high enough or acceptable to...Read more
I called to be put on the schedule for a Fill for propane I have two 100 gallon tanks that heat my 18x36 pool at 87 degrees. I was asked Why do I need a fill? This really made me upset! Thank God, I only need propane in the summer. Every time I have to call, I get...Read more
Suburban was changing me almost 3 times the competition's price 5.30 vs 2 per gallon. Then I got rid of them, moved their tank to the side and they won't come get their tank! So they want to advertise on my lawn that they've been fired for over a month! Smart business...Read more
I own my own tank and got Suburban to fill my tank at a great introductory rate. Whether I keep doing business with them depends on pricing. Overall, it's not a single propane dealer that is the issue. It's the industry in general that manipulates certain markets....Read more
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