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1.4 Based on 118 reviews
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  • Customers like
    • Out of my life forever 7
    • Guys that deliver propane 5
    • When i cancelled my service 4
  • Customers don't like
    • Customer service 20
    • Overpriced 17
    • Dishonest contract 10
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We had suburban propane for almost one year . The office ladies in tigard oregon are extreamly rude . We would need propane every other wednesday so we would call on monday as instructed and they would tell us we will see if we can deliver. That went on for almost one year! Very over priced. When we finally decided to stop service it was a month early and they charged us 100.00 plus a pick up fee of 90.00 that they billed as one hour . They left... Read more

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ZERO STARS to the worst customer service ( DEBRA, KENNY and AMANDA) money stealing company!!!!just had this company for 2 months and their service fee is ridiculous!!! The pilot went out I couldn't turn it on they had someone come to my house a week later to look at our fireplace. We had no heat for a week!!When the service guy came he told me nothing is wrong just the pilot went out. He's name was George he was super nice and showed me how to... Read more

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Worst company I've ever dealt with. Takes 2 months to get our bill from the reading. Anytime I call regarding my account the service reps are extremely rude. I cannot wait to have them out of my life.

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Suburban sucks dead donkey d!cks. The tried to charge us $5.30 per gallon ehen tge going rate is less than $2.00 per gallon. When I complained, they told me that they charge more due to their fabulous customer service. But that's a joke as they also try to overcharge for service. Avoid like tge plague!

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We haven't had a delivery since MAY!!!! I call and ask if we will be getting service before the Thanksgiving break??? Mind you, there is a $660.00 balance on my acct in my favor!!! Yes Mr. Scott!!! It's now Thanksgiving eve and my stove is out and all 3 fire places are cold!!! Happy FREAKIN Holidays from the customer service dept at this fine establishment!!!! I know what I'm doing after the break!!! Getting rid of this ridiculously poor service... Read more

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I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the due date concerning a late payment. I questioned the call and the bill. I was told if you are on equalized payment you are supposed to pay the equilized amount reguardless of the bill. They need to get their act together and send out actarate bills. I resent the phone call i always pay on time. Read more

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I bought a home that had Suburban Propane and there is a big *** tank in my yard when I moved in I went to another company which I've been dealing with for 15 years now I want to Suburban tank out of my yard and I've been calling them and can't get them to come and get it is there anyway or anybody I could talk to I would love to go over their heads because this is ridiculous I want the tank removed and I don't know how to get it removed Read more

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Over priced call to get a delivery and it hasnt been put in the first 2 times even though they say they have everytime we order gas. Horrible service from 2 day the price goes up $50 and they cant drop it becouse it wasnt orded then even though they see that i did call in and order. Read more

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I just to love Jenkins but when they got bought by suburban that was the end of it. Can never get anyone on the phone, the came and added propane to my tank supposedly, yet my tank was empty and has been since before the "added propane" to it. Double charging me for tank rental. I am just so over this company. Finally today after trying to contact them since April was I able to get someone on the phone that was nice and understanding. At least... Read more

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Suburban Propane in Central New York Area are horrible! They take advantage of disabled people, charge a $200 service fee after hours, which it was evening. Send someone out that looks like a walking zombie, kinda scary, doesn't hardly talk to you. Furnace breaks a couple more times, within a couple of hours and then within 2 weeks. Same service charge. Bills reaches over $1000. Told us we needed a new furnace tank, new fuel tank, etc, etc.... Read more

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