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They are by far the highest priced propane company in the area. On top of their price per gallon being high, they have ridiculous charges that they also tax you on. The charges should be part of their overhead! The customer service representatives are extremely rude....
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1.2
#1135546
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We recently bought a house that had a Suburban gas tank with about 250 gallon of propane in it. Because their price was a lot higher and we did not like the terms in their contract, we went with another company. They picked up their tank but are refusing to pay us...
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1.0
#1132698
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This company promised me the price for propane would never go beyond 3.00 a gallon. They steadily have increased the price for propane over the year I've been with them. It jumped from 2.86 to 5.99/gallon when the national average of propane is 2.99. I don't understand...
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Anonymous
Anonymous

They are price gouging the government needs to step in. Cost around town is 2.19 a gallon. They quoted me 3.94. No joke that's the truth. Iam a customer with there tank that i...

Anonymous
Holly

I just got my first bill from them too... Almost $6 a gallon! That's beyond insane when I also just looked up national average and it's below $3. I need to get rid of suburban...

2.9
#1130924
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Suburban Propane - Ripping off the seniors

Suburban Propane
#1134577
My mothers bill went from $10 to $52, she barely uses the hotwater. She only has propane for the water heater. Shes 89, frail and cant get around. When i called they said she used alot of hotwater, how else would the bill get there. I am thankful we moved her out. Now they cant screw her anymore. People live on fixed incomes, your pricing practices hurt them.
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Suburban Propane - Criminal Organization

Suburban Propane
#1133829
I closed my account and continue getting billed. I call and never seem to get any where. Buy elsewhere, don't trust this company. I dont BELIEVE they are putting the propane in the tank. Just billing credit card.
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Suburban Propane - Big time rip off

Suburban Propane
#1132812
1.0
Details
Took their tank with our $500.00 worth of gas away and now refuses to refund us. Boy!! Is that double dipping or not?? Them and their illegal practices need to be investigated. Customers BEWARE!!!!
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Suburban Propane - Thieves

Suburban Propane
#1125629
1.8
Details
This company is a joke. Charge you for stuff that they never charged before and then say they have always done that.
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
We moved into our place that has propane for heat and in the beginning we had no problem getting propane delivered, rain or shine. The driver was the best, but lately this company is horrible. Their customers service is not good, they are hard to get a hold of and...
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1.0
Senatobia, Mississippi
#1128592
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We had been with Legacy Propane for the first 8 years moving into our house. Then Suburban bought out Legacy and prices started going up. 2 years ago I went on the budget plan to keep from getting huge bills in the winter. The first year started at $120 per month with...
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#1124123
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Bought a new residence. Had a 120 gallon tank full of propane with no evidence of a lease agreement. Lived at residence for 1 month. Then, one day a rep of theirs came to lock the tank. I asked what was going on and he told me that it was on his work orders, that this...
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#1121857
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I have been a customer of Suburban Propane for 9 years. The tank was at my house when we moved in. Every time I fill up, their rates would go way up. Now they're charging me over $5 a gallon. This is insane when other propane company's charge $1.39 to start for a year...
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1.4
I didn't like
  • Tank removal fee
  • Tank rental fee
  • Price gouging
#1121233
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This company is a nightmare! i called 7 months ago to make sure my propane tank was safe because i was smelling gas, they inspected it and told me everything was fine and safe. I went to install a tankless heater this week, and when they went to install it they told me...
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1.0
#1119731
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I was an Arrow gas customer that was converted to Suburban as a result of Suburban purchasing Arrow Gas. I had issues with Suburban propane YEARS ago which was why I switched to Arrow in the first place.. Now as a Suburban customer (not by choice) not only do they...
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1.0
I didn't like
  • Price gouging
#1110565
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Contact Suburban Propane

Mailing Address:
Suburban Propane
One Suburban Plaza, 240 Route 10 West P.O. Box 206
Whippany, NJ 07981-020
Phone:
(800) 776-7263
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Just had a propane delivery and saw the rate as of september 25th 2017 was $3.99 per gallon despite the national average being much lower! 5 months ago I got propane from them at $2.69 per gallon. Explain that huge increase!!! I'm doing research to get rid of my...
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2.1
Clarksboro, New Jersey
#1106043
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