Suburban Propane
Reviews and Complaints
Suburban Propane Gas Supply Review
Short Review on May&nbs-04:00;13,&nbs-04:00;2016
Suburban Propane Residential Gas Supply Review
Suburban Propane Residential Gas Supply Review from Robeline, Louisiana
Locked our tank for no reason
I came home from work this evening to find my propane tank locked and my gas turned off. It turns out to have been locked by Suburban Propane which used to be my provider. However, I canceled my account more than an year ago and was told then that I owed nothing. I've heard nothing from them since. They didn't leave any notice that they locked the tank. I learned that they were the ones who locked my tank only by calling their regional office.
They asked me to call them back in the morning to discuss. I told them I didn't need to and told them to fix it immediately. I guess I yelled at them sufficiently because they actually sent a guy out to fix it.
Their level of incompetence is simply boundless. BTW- I dropped them originally because they forgot to deliver and I ran out of propane. They also charged more than twice what my new provider charges per gallon.
Preferred solution: They will need to reimburse me for a service call from my current provider.
Equipment installation cost me 3 times more than i expected and could't do anything about it
Twice the cost!
- When i cancelled my service
- Cost
- Fees
Preferred solution: drop the tank pickup bill
Oh Yes. They are the worst
Overpriced!!!
- Being over charged
Preferred solution: Price reduction
Ge Gas Range Review
Short Review on April&nbs-04:00;08,&nbs-04:00;2016
Suburban Propane Service Review from Kendall, Florida
I received a bill that was twice my normal bill for heating my Spa, which at the time was under repairs and therefore not in use. I called Surbaban Propane to suggest that maybe there was an error in the bill or that I had a leak.
Finally a service personnel was sent out abd a line leak was discovered. Cost of repair $280.00. In addition Suburban wants me to pay in full for the gas that was pumped into a system with a leak. My husband and I have called at least 12 times without a call back as promised and have been trying to resolve this issue since November.
I paid for the line repair but think it not fair to require that I pay in full for the gas. To this date I have not received a call back from the company and with late charges my gas bill is now $547.92 . A few weeks ago I did get a call from someone who was on my property to tell me he had a work order to cut off my gas .
I have been a customer for over 12 years and have paid by bills and rental fee on time.
In this case you have failed in your mission of customer service and customer satisfaction .
Suburban Propane Service Review from Belvidere, Illinois
Suburban Propane Service Review from Terrell, Texas
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How are they getting away with these prices and what can be done about it?