Anonymous
map-marker Cataract, Wisconsin

Suburban Propane Gas Supply Review

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I recently had my tank filled and thought the bill was a little high. I than started looking around and found that Suburban propane charges over double what the other companies are charging. With no explaination why. Will never purchase from these crooks again.
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Reason of review:
Pricing issue
Anonymous
map-marker Skippack, Pennsylvania

Short Review on May&nbs-04:00;13,&nbs-04:00;2016

Suburban propane took my privetly own tank. Half full. Hard time to grt it back and refill. Bad practice.
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Reason of review:
Poor customer service
Anonymous
map-marker Tyrone, Pennsylvania

Suburban Propane Residential Gas Supply Review

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they started charging me 72 $ for "tank rental "2 yrs ago without a notice of charge after ive been a customer for over 10 yrs. i have proof of price gouging. they came and filled my tank up then put a lock on tank. my attorney is presently on it. they are *** artists and need to be shut down as a " company" .
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Reason of review:
Problems with payment
Anonymous
map-marker Robeline, Louisiana

Suburban Propane Residential Gas Supply Review from Robeline, Louisiana

They came and pluged my tanks over 11 dollars. Then charged me 107.95$ to do it. They are super over priced, not to mention it takes them like 7 days to even deliver unless you pay extra. I called and told them to come get their tanks and they told me that the regulator was theirs to. I bought the lines and regulator from them 3 years ago when they brought me the tanks. I am so pissed off and upset over this. All because of 11 bucks. Come on now. Suburban propane you suck ***.
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Reason of review:
Pricing issue
Anonymous
map-marker Newark Valley, New York

Locked our tank for no reason

I came home from work this evening to find my propane tank locked and my gas turned off. It turns out to have been locked by Suburban Propane which used to be my provider. However, I canceled my account more than an year ago and was told then that I owed nothing. I've heard nothing from them since. They didn't leave any notice that they locked the tank. I learned that they were the ones who locked my tank only by calling their regional office.

They asked me to call them back in the morning to discuss. I told them I didn't need to and told them to fix it immediately. I guess I yelled at them sufficiently because they actually sent a guy out to fix it.

Their level of incompetence is simply boundless. BTW- I dropped them originally because they forgot to deliver and I ran out of propane. They also charged more than twice what my new provider charges per gallon.

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Loss:
$200
Reason of review:
I'm not their customer but they locked my propane tank!

Preferred solution: They will need to reimburse me for a service call from my current provider.

Anonymous
map-marker Georgetown, Delaware

Equipment installation cost me 3 times more than i expected and could't do anything about it

two technicians came to my store to hook up two fryers and one grill without letting me know how much it is going to cost while i was on my business trip. I was charged for the labor and parts 2500 where my whole brand new equipment was worth $1500. Total hours they have spent was less than 5 hours. My plumber was willing to do this job for $250 with my parts which i have already had. Exactly the same parts cost me in restaurant store $420 and they charged me $1500. I feel like i was totally ripped off without any honor from the suburban company. I would love to quit their service asap but the mall where my store is located has no other option than suburban where they don't care who you are, in what kind of material situation you are. Took over 1000 dollars for nothing installing the same parts i already have had. Very disappointing. Very not recommend. If you don't know what to do with your money call to suburban they will disappear quickly, believe me!
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Loss:
$1800
Reason of review:
Pricing issue
Kristle Frv
map-marker Washington, United States

Twice the cost!

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Lets start with fees, go ahead google suburban propane fees. It's insane. Next let me tell you that I had these guys two years to long. They tried to charge me over 4 a gallon last year. This year they told me 1.90 was a good deal (summer rates). This winter they told me 2.90ish. I talked to a guy in my vanpool and he said his company has never been that high, I called around and got propane for 1.30 (no special first time rate). This is the biggest rip off I've ever had! Thousand of extra dollars I've spent over just the past two years.
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Loss:
$500
Pros:
  • When i cancelled my service
Cons:
  • Cost
  • Fees
Reason of review:
Pricing issue

Preferred solution: drop the tank pickup bill

1 comment
Guest

How are they getting away with these prices and what can be done about it?

Anonymous
map-marker Fall Creek, Wisconsin

Oh Yes. They are the worst

For years I had Tru Gas (great people) and Suburban recently purchased them. So they do an un-requested fill for me and rake me for over $2.00 a gallon when the going rate was about $1.49. So I send them a letter telling them not to fill until I request a fill. I offered to buy their tank because my cabin is seasonal and I don't need much gas. They send a letter back saying they will not fill until requested. So then what? I get an invoice for $50 for "rental" usage of the tank. I never signed a contract for this and I will be damned if I am paying it. 25 years and I never received anything so dishonest as this. If they want to come and get their *** tank so be it, but I will want my reimbursement for the unused LP they raked me over the coals with. Horrible people here.
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Reason of review:
Pricing issue
Anonymous
map-marker Kingston, New York

Overpriced!!!

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I have a 1,000 gallon tank from Suburban Propane and the fuel price was supposed to be locked in for the first 3 years. The first year they filled it for that price. The following years it kept going up and I didn't realize it until I looked back now after questioning them. After 5 1/2 years, they want more than double what others are asking for propane and are not willing to negotiate at all! They will be losing my business and potential customers that will be reading this review.
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Cons:
  • Being over charged
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Nokomis, Florida

Ge Gas Range Review

I would never use them again they don't a *** thing I failed my inspection because of their botched install and I'm fighting for total reimbursement .at first it was just 500.00 for labor and materials to remodel my cabinet area but now with all this I want it all back and I'm calling the news stations could have been easy but they shouldn't even be in business
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Reason of review:
Bad quality
Anonymous
map-marker Fulton, Michigan

Short Review on April&nbs-04:00;08,&nbs-04:00;2016

Would not recommend this company to anyone. As far as I'm concerned they are crooks and should be treats as such. They will price gouge the *** out of you and say it's supply and demand. The way they do business is criminal!
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Reason of review:
Pricing issue
Anonymous
map-marker Kendall, Florida

Suburban Propane Service Review from Kendall, Florida

I received a bill that was twice my normal bill for heating my Spa, which at the time was under repairs and therefore not in use. I called Surbaban Propane to suggest that maybe there was an error in the bill or that I had a leak.

Finally a service personnel was sent out abd a line leak was discovered. Cost of repair $280.00. In addition Suburban wants me to pay in full for the gas that was pumped into a system with a leak. My husband and I have called at least 12 times without a call back as promised and have been trying to resolve this issue since November.

I paid for the line repair but think it not fair to require that I pay in full for the gas. To this date I have not received a call back from the company and with late charges my gas bill is now $547.92 . A few weeks ago I did get a call from someone who was on my property to tell me he had a work order to cut off my gas .

I have been a customer for over 12 years and have paid by bills and rental fee on time.

In this case you have failed in your mission of customer service and customer satisfaction .

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Reason of review:
Problems with payment
1 comment
Guest

$280 is mighty expensive for a few feet of copper, some flare nuts, a union and labor fees. I own a propane company and I can assure you without knowing about your setup the cost to fix that line was around $30 bucks prior to labor. I could see $115 with labor but $280 is ridiculous

Anonymous
map-marker Belvidere, Illinois

Suburban Propane Service Review from Belvidere, Illinois

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Will never, ever use Suburban Propane for a gas comany again. I moved out of my last RENTAL on July 15th, 2015. I called and spoke with a customer service rep twice during the time to ensure the account was closed and make sure that they had the landlords info and my final billing forwarding address was correct. It was explained that I would have time to pay off my final balance and that the service at that address was taken out of my name. I got a bill for 200 some dollars in September. I called to get it resolved and was told a manager would call me back as no one had called to take responsibility for the service so it would not be taken out of my name. I called again and again told a manager would call me back. I called my old landlords and they expressed the issue would be addressed on their end. I got another bill in the mail today for $447.13. So, I call today and demand to speak with a supervisor. There is not one available, so I was assured one would call me back. Have yet to get a call after almost two hours. I just got off the phone with another customer service center as I was sick of waiting and my local customer service center clearly does not wish to assist me and am informed that I have to speak with the manager from the local customer service center. They appologized about my situation and that it's happening but it needs to be dealt with by the local center. If the manager will not address the issue I can callback to further escalate the situation. I have written a complaint through their website weeks ago and it was never even acknowledged. I still sit here waiting for a call to get this resolved as I am not responsible for service at a previous address with new tenants. And, it is certainly not my job to hunt them down to try to get them to claim the billing. Suburban Propane, thank you for not caring about your consumers or dealing with issues and concerns in a prompt and professional manner.
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Reason of review:
Problems with payment
1 comment
Guest

My tank is 55 years old and owned by Suburban gas company. They have refused to replace it without substantial cost. Are their laws to protect consumers and the environment from these dangerous practices?

Anonymous
map-marker Terrell, Texas

Suburban Propane Service Review from Terrell, Texas

As a NEW CUSTOMER, I WAS going to be a loyal customer to Subarban propane. I called to order propane & after waiting several days.....my day had arrived! Oh & my money was taken from my bank the day before my delivery date! When the lazy driver got here.... He didn't know whether or not tank could be filled because of a "bandaid" was messed up! I'm a nurse of 20 years & I couldn't find a "bandaid" anywhere on that tank! So, the driver told me he couldn't decide whether or not to fill the tank & called his boss, Jay, who had made the decision to NOT fill the tank! I asked to see the leak. The driver said, "it's not leaking." Can someone please tell me what the problem is then if there's no leaking why can't they fill it just like the previous company did the previous month without incident? Oh, I can't get my money back for 10 days!! Money should have never been taken until tank was checked & they delivered!
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Reason of review:
Poor customer service
1 comment
Guest

Issue was resolved within 2 hours of initial finding of faulty fill valve with a temporary "bandaid" on it. We replaced fill valve no charge and without service charge. This review is not warranted for the service that was given for a valued customer.

Anonymous
map-marker Union Mills, North Carolina

Charges

Surburban filled our tank which seemed over priced. After checking with other companies , which charged $1.69/gal, Surburban had charged 4.41gal. Called Surburban and they said prices were high due to winter time but agreed to reduce bill to $1.69/ gal. Appears they hoped I wouldnt notice and just pay their high cost. After talking with the billing dept they dropped the bill to 1.69gal but didnt say why their price was so high compared to the other nearby companies . Will change compaines next week
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Reason of review:
Pricing issue
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