Suburban Propane
Reviews and Complaints
Pick up propane tank in yard
In August we switched from Suburban Propane to Eastern Propane because Eastern is a local company and had better propane prices. We notified Suburban Propane to come and pick up their tank as Eastern had replaced it with one of theirs.
We were told Suburban's tank would be picked up in 2 weeks. It is now October 8 and the tank is still sitting in my yard. I called Suburban 3 weeks ago and was transferred to the Freyburg office.
They could not tell me when it would be picked up only that " one day I would come home and the tank would be gone". What type of answer is that??????
Propane Review
Suburban Propane hugely over priced
Overcharged this past winter
Propane Supply Review
Overcharged again!
Over charged, dishonest and poor customer service.
Preferred solution: Let the company propose a solution
HORRIBLE CUSTOMER SERVICE!!!
Failure to return payment of unused fuel
Prior to April 2014 I carried for, about a year, a credit balance. In April I was charged a rental fee.
I asked to have the tank removed, as I had not used and had replaced the furnace. It was a full tank. The tank was removed and a couple of days after my call. Now suburban is claiming they have no record of taking the tank.
After four calls, each with a promise of a return call, I am no closer to my refund and am not receiving a return call. I have asked to speak with a manager and am told they are on the other line and will call back. They claim they have no record of my tank being taken. Although a rep from their office had originally told me I called on April 25 and then they received a call to cancel on April 29, which was probably when the tank was removed.
Now they claim they have no record of my call.
I want the courtesy of a return call as well as my refund!!! I have never had satisfactory service from this company.
Propane Review
Never recieved delivary!
Preferred solution: Full refund
2 people in our park used Suburban Propane and charged different prices per gal.
Bill Increase Review
Propane Review
Price Policy Review
- Prev
- 1
- ...
- 38
- 39
- 40
- 41
- 42
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I'm having the exact same problem with Suburban here in Syracuse! I'm about to get an attorney and charge them storage fees and interest on the fuel left in the tank.