Anonymous

Pick up propane tank in yard

In August we switched from Suburban Propane to Eastern Propane because Eastern is a local company and had better propane prices. We notified Suburban Propane to come and pick up their tank as Eastern had replaced it with one of theirs.

We were told Suburban's tank would be picked up in 2 weeks. It is now October 8 and the tank is still sitting in my yard. I called Suburban 3 weeks ago and was transferred to the Freyburg office.

They could not tell me when it would be picked up only that " one day I would come home and the tank would be gone". What type of answer is that??????

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1 comment
Guest

I'm having the exact same problem with Suburban here in Syracuse! I'm about to get an attorney and charge them storage fees and interest on the fuel left in the tank.

Pearla Fbm
map-marker Lanesville, Indiana

Propane Review

Sorry...meant to say gallon...that's how mad I am
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Anonymous

Suburban Propane hugely over priced

called for a fill and asked how much a gallon said 5.69. I said I was going to do some shopping and called several in the area. All of them are 3 dollars or more cheaper a gallon. Unbelievable!!! Called Suburban back to have tank removed $199 fee. Have been with this company( Well United , originally) since 2006 then Suburban bought them so I actually didnt sign a contract with Suburban but they said the contract stays the same. Its their loss been 8 year customer and now moving on prices are too high. Also asked for half a fill they said they dont do that. Last year United did that for me so I was not happy. Manager called me back to negotiate a better price they did but still not as low as the other companies. I asked new company if its just first fill prices they said no, hopefully they are being truthfull. Locked in a $2.39 price for first year and thats great we will see next year, it will save some money even though I have this $199 fee for tank removal from Suburban.
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2 comments
Guest

I am going through the same thing with them! Their price is more than double what others are charging!

I want them to come remove my tank.

My tank is 1,000 gallons and I have been with them for 5 years. They will be losing my business and recommendation!

Guest

Don't pay the pickup bill! I'm not!

They (Suburban) charged me 2.00 over going rate last winter and I decided, no more. had tank removed today 11/11/14 by a young Veteran!

(How cool is that!) and was told it would be 90.00 to pickup. Said "No", not paying it, and looks like I won't be asked to.

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Anonymous
map-marker Madison, Wisconsin

Overcharged this past winter

Was charged over $5 per gallon for L.P. in January 2014. Other competitors were not charging these high prices for same period. Price Gouging !!! I changed companies in may2014 They didn't pick up their tanks for a month or so. After endless bugging they finally picked them up. I waited for about 3 months before I finally received a refund for fuel in one of the tanks. At the end of 3 more months I finally received the second tank refund. Now it is November2014 and they are calling saying that they want the refund checks back because they say they made a mistake. What a bunch of ***! My accounts were closed out and the statements show a zero balance! I am 68 years old and a 100 % disabled veteran. I feel like they are trying to cheat me out of my refund money. I am confused and need help to resolve this. I live on a fixed income budget. I don't know where to get help with this.
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Anonymous
map-marker New York, New York

Propane Supply Review

Absolutely the worst company I have ever delt with. If your looking for a propane supplier do yourself a favor and dont deal with these guys. I wish I never did
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Reason of review:
Poor customer service
Anonymous
map-marker Derry, New Hampshire

Overcharged again!

In 2013, Suburban Propane bought out our local provider and started billing me at $4.99 per gallon - way over the going rate. They told me they'd lower the price over the phone then billed me at a higher rate than quoted. In October 2014, I was billed 3.59 per gallon and the going rate is $2.30! I feel sorry for anyone that doesn't read their bill, especially the elderly folks this company is happy to rip off! This company will charge whatever you will pay! Check your bill and shop around, they are a nightmare to deal with!
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Anonymous
map-marker Tyrone, Pennsylvania

Over charged, dishonest and poor customer service.

Suburban overcharged us for years from $1.00 to $3.00 a gallon over other companies. We would call to inquire as to rates and they would tell us that we missed the deadline to get a lower rate. We were NEVER notified of deadlines. They did not maintain our tanks. I have pictures of moldy tanks with one tank leaning towards the house, within an inch of the house. I called them - they never responded until I called again and told them that we had switched services and to come pick up their tanks or I was going to charge them a holding fee. I emailed and called with a list of questions concerning their poor service - multiple times - and did not get a response back. I will be reporting them to the Better Business Bureau.
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Loss:
$3000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

HORRIBLE CUSTOMER SERVICE!!!

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It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and the only concern they show is when they want money!! If you accidentally have your tanks locked, it'll be at least a week before they will get someone to unlock them. It doesn't even matter if you have kids or not, they absolutely DO NOT CARE WHATSOEVER!! It's going to be down in the 40's this weekend and they can't have anyone come out to our house for our heating needs until the end of next week. Seriously, WTF??!! Plus they're rates are always going up.
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Reason of review:
Poor customer service
1 comment
Guest

Not a fan of them either but it is not an accident if they locked their tank off. You have to not pay for awhile

Anonymous

Failure to return payment of unused fuel

Prior to April 2014 I carried for, about a year, a credit balance. In April I was charged a rental fee.

I asked to have the tank removed, as I had not used and had replaced the furnace. It was a full tank. The tank was removed and a couple of days after my call. Now suburban is claiming they have no record of taking the tank.

After four calls, each with a promise of a return call, I am no closer to my refund and am not receiving a return call. I have asked to speak with a manager and am told they are on the other line and will call back. They claim they have no record of my tank being taken. Although a rep from their office had originally told me I called on April 25 and then they received a call to cancel on April 29, which was probably when the tank was removed.

Now they claim they have no record of my call.

I want the courtesy of a return call as well as my refund!!! I have never had satisfactory service from this company.

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1 comment
Guest

Here are a couple of options you as a NJ suburban customer can do to protect yourself from being swindled by these vultures.

1. Record all conversations you have,let them know you are recording the conversation.

2.

Research switching over to natural gas by calling all gas companies in your area, its not that difficult and most gas companies will run the gas lines and meter for free as long as you use them for your service.

3. If you do have an underground tank ask suburban to send you copies of the ownership paperwork. Also, put a padlock on the dome cover so they don't make any surprise deliveries without your authorization. Remember, its their product but YOUR property.

4.

Install a security camera facing the tank(s). Always try to have someone there when a delivery is made to watch them. Always check your gauge before they deliver propane.

Bottom line, you have options.

It sucks to deal with suburban but with a little time and effort you can make a difference.

Best of luck!

Anonymous
map-marker Swedesboro, New Jersey

Propane Review

Natural gas is coming to my area! No lie, I baked cookies and served hot chocolate to the gas guys running the pipes. I am dreaming about the day I get to break up with Suburban Propane. I literally can't wait!!!
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Anonymous

Never recieved delivary!

This has been going on since march of 2014, acct # 2250-27****, I am Anthony Odessa son of frank....Walton , ny office claims they delivered $700 worth of fuel to my house which is ontop of a mountain, the road is not the best and in the past if it snows 2" they will call and tell me to plow the driveway...they also had a delivary go to the wrong address, prior to this??? on the date Feb 4th that they say they delivered it snowed the day before 14" in NYC...it was the day after the superbowl!! I couldn't get a flight into the area from las vegas....so when I got my billed I argued it...no one was able to get up that hill for 5 weeks because of the snow...when I got up I had damage to my house...and when I called for propane they said I had to pay the bill before they would come, so I paid on march 28th...and made an appointment for them to come on april !st...they never came then april 8th they never came and the next week still never came so on the 24th of april I cancelled my payment with the credit card people, and have been arguing since...they tell me the driver pushed his way up the hill and sank in the snow on the 4th, then they said there was no snow???which is the correct Lie?? becareful because I have recorded every conversation with these liers!! then I tell them to have the boss joe heally call me but he won't...lack of respect for me...
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Loss:
$4500
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Petersburg, Virginia

2 people in our park used Suburban Propane and charged different prices per gal.

I had a 200 gal tank they charged me 2.49 per gal to fill, at 80% full line. He had a 100 gal.tank they charged him 3.89 a gal. I got to the point where I couldn't afford filling my tank by half full. I did some checking around town and found that V-1 charged 1.45 a gal. Western propane charged 1.35 a gal. The 2 people using Suburban Propane are on SSD, can just barely put 2 sqs. of food on our tables a day. And in the winter temp. in our homes are set at 61 and we wear warm clothes and jackets inside. I called and complained many times but they didn't care, the gal in the office said: SO SUE US. I stopped my service and went natural gas. It took them 4 months to take my tank out and I left 30% fuel in the tank. Got a bill for service fee and they tacked on a pick up fee that gave them the right to steal my fuel balance. Now they sent me a $200. cancellation bill when I did not sign a contract with them.
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1 comment
Guest

Propane companies will charge you a different amount based on your yearly consumption. In theory, the more you use, the less you pay.

HOWEVER... I live in a small town were everyone knows everyone. Delivery prices are as random as can be.

Deliveries on the very same day can be off a dollar a gallon, regardless of what pricing tier you are on. Crooks.

Anonymous
map-marker Pellston, Michigan

Bill Increase Review

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THIEFS THIEFS THIEFS..... I was on bucket plan paying monthly last winter they said wasn't locked in yes I was VERBALLY TI ALLISIN OVER PHONE.... FEB DOUBLED PRICE AND CHARGED ME $1500 WHAT ?????SCREW U !!!! NnnbbEVERYONE KNOWS ABOUT U AND THE are LEAVING THIS COMPANY TOO...
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Anonymous
map-marker Shady Side, Maryland

Propane Review

100% legal crooks 4.99 a gallon because I don't buy enough....the house I rent has propane heat only...the rest of the house is ellectric....so therefore i am punished financially due to the fact that my house heats only with propane..rude! .unprofessional!..anyone reading this steer clear away from suburban propane run fast the other way!!!and watch what you sign!!
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Anonymous
map-marker Arab, Alabama

Price Policy Review

Very poor service. price gouging, unprofessional, uncaring, unhelpful, and worst business ever dealt with. I will be switching companies.
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