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Yet another dry tank even though I am on the auto fill. They try to save money by waiting until you are almost dry but they are not the ones having to take a cold shower when they are wrong. Another complaint is that they have an antiquated billing system. They leave a...
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Anonymous
old propane guy

If you investigate other propane companies, I think you\'ll find that Suburban is as good or better that others when it comes to their billing systems.I have a number of compa...

#281168
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In the spring of 2011, we used the last of our propane. Since Suburban Propane occassionally filled our tank without us calling, (even though we were not on automatic delivery) my husband called them and told them we do not want the tank filled due to the fact that we...
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#278965
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Suburban Propane charged a tank rental fee for propane tanks, which was not in the contract. When I complained they reduced the fee by half. I paid it for fear they would take the tanks out, leaving me with no heat. When I sold the property, I notified them to take...
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Anonymous
6sagebrush9

I grew tired of Suburban dropping by, unannounced, and pumping 250 gallons of propane into my tank and charging me some exorbitent price for it. I put them on a will call bas...

Anonymous
Monelld

Suburban did square up with me after the New York Consumer Protection Agency contacted them. (I made a complaint to them as well). They reimbursed me for the lost propane an...

#156444
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