Suburban Propane
Reviews and Complaints
Awful Experience
User's recommendation: Don't use propane, and if you must, use any other supplier beyond Suburban
Dirty trashy Managers in Portland Maine and Fryeburg Maine office.
Preferred solution: wont do business again
User's recommendation: STAY AWAY, Ignorant managers in Portland Maine
OVERCHARGING!
User's recommendation: Know what you’re getting before signing up!
I am unable to speak to customer care i called on 0226170****
Preferred solution: My reports
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Verified Reviewer | Straban, PennsylvaniaHorrible Company
Quite possibly the worst company I have ever done business with. There is a reason they have a 1 star average based on over 100 customer reviews.
About 7 years ago, inherited a new tank through a home purchase.
Long story short, someone at my local office didnt do their job, so they came out to my house the day after I moved in and shut off and locked out the tank in the middle of February. My pregnant wife and I were without heat. It took over an hour of me trying to get ahold of someone to come out and unlock the tank. Had to speak to multiple people and climb the ladder until I reached some big shot in Syracuse - a few hundred miles away - in order to get anywhere.
Their prices were always bad, but I chalked that up to not owning my own tank.
Until I figured it cost me close $3000 to heat my home for a year. I switched heating sources and havent filled up in 5 years. Just recently called them to fill and they gave me a price of $5.499 per gallon. I was told it was because I didnt purchase enough propane frequently enough.
More than double of the going rate. I even called a competitor and verified that this predatory behavior is not practiced by other suppliers. Sure I wouldnt get as good of a price as possible... but more than double is insane.
I was able to confirm an estimated price for less than half of Suburban's racket. Garbage company.
Garbage service. Professional con-men.
- Overpriced
Preferred solution: Let the company propose a solution
User's recommendation: Anyone but Suburban
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Verified Reviewer | Goshen, OhioTo inform others
- Deliver on time
- Ridiculous pricing
Preferred solution: Let the company propose a solution
User's recommendation: Go with any number of companies that won't rip you off and lie to you.
Poor service and customer service
- There are no pros
- Unreliable
- Uneasy to talk to
- Will not use again
Preferred solution: I want my fireplace working
User's recommendation: Do not go with this company you will be left with no heat
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Verified Reviewer | Vernon, PennsylvaniaOvercharge
What isn't wrong with this company? Oh where do I even begin.
Alright, nobody ever told me that I had to pay a tank rental fee. This is my first time having propane so I honestly didnt know any better. They told me it was $10 I said no problem and paid it. Very reasonable.
I got a bill later on for $60 the year after that and ignored the bill. Sometimes this company will send out a random bill and if you ignore it, the amount goes down. That is what I thought this was. I called them and they said that that is the tank rental fee.
How did it go from $10 to $60 with no notice?! There wasn't even a description of why I owed that much in the first place.
Then they capped off the tanks and a month later removed the tanks without my knowledge.Now I cant get heap like I was originally going to do. Stay far away from these scam artists.
- Cant think of any
- Tank removal fee
- Hide fees
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Stay far away from this company
Price gouging, double dipping on customers who lease the tank
I have just spoken to Suburban Propane. They have increased their propane charge by 288% since we signed on 16 months ago (when it was $1.75 per gallon).
Their per gallon propane charge went up 63% since the last time I purchased propane 10 months ago (when it was $3.10 per gallon). The price on my January 2021 bill is $5.05 per gallon. The excuse given is that we don't own the tank, but lease theirs. People who own their tanks are only charged $2.40 per gallon by Suburban.
That's a hollow excuse since they also charge us a $75 annual lease fee. Additionally, they charged me a trip charge, since they had to make a special trip up to our cabin. However, they scheduled our fill at the same time as other customers in the region.
In other words, they did not make a special trip, they waited until they needed to fill other tanks in the area, as well. Suburban Propane sweet talks you into signing a 3-year contract (and there's a $250 penalty for ending the contract early) and then they jack up the price beyond belief in very short order.
- Price
Preferred solution: Price reduction
User's recommendation: Do not under any circumstances become a customer of Suburban Propane. They are unfair and unethical in their pricing policies.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaining
- Customer service
Preferred solution: Price reduction
User's recommendation: Check around before using Suburban Propane
High cost, poor service
User's recommendation: Propane is a huge financial mistake.
Empty tank 4 days now (Feb 10) no heat
- Customer service
- Poor customer service
Preferred solution: Fire everyone at the Waynesville site for being totally incompetent.
User's recommendation: Choose a different supplier.
Price gouging
Sick of hearing I need to reschedule ur delivery
Preferred solution: Let the company propose a solution
User's recommendation: Don't do it!! Get someone else
Horrible Customer Service
User's recommendation: Do Not Buy from Suburban!
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I received a call from the General Manager apologizing for this issue. He refunded the cost of the Generator Stevicr bill as well as refunding me for the remaining Gas in the tanks.
We had a very good conversation about him using this experience as a training example of not to do with a customer. I am very satisfied.