This is for the marysville location with the "help" of Maryjane and her supervisor. This company's fees are ridiculous. To start off, they charge $90 to install the propane tank. Ok, most things have a start up fee. They charge an annual rental fee for the tank of...Read more
We had been with Legacy Propane for the first 8 years moving into our house. Then Suburban bought out Legacy and prices started going up. 2 years ago I went on the budget plan to keep from getting huge bills in the winter. The first year started at $120 per month with...Read more
Bought a new residence. Had a 120 gallon tank full of propane with no evidence of a lease agreement. Lived at residence for 1 month. Then, one day a rep of theirs came to lock the tank. I asked what was going on and he told me that it was on his work orders, that this...Read more
Suburban Propane - Criminal Organization
I closed my account and continue getting billed. I call and never seem to get any where. Buy elsewhere, don't trust this company. I dont BELIEVE they are putting the propane in the tank. Just billing credit card.
Suburban Propane - Big time rip off
Took their tank with our $500.00 worth of gas away and now refuses to refund us. Boy!! Is that double dipping or not?? Them and their illegal practices need to be investigated. Customers BEWARE!!!!
Suburban Propane - Price gouged
Auto fill up. Ustomer cor 7 Year’s. Barging me Over $5 per gallon! When I called I was told options of either pay it or cancel and pay $200 in “restocking fees”. WhAt ***! scumbags!
Suburban Propane - Ripping off the seniors
My mothers bill went from $10 to $52, she barely uses the hotwater. She only has propane for the water heater. Shes 89, frail and cant get around. When i called they said she used alot of hotwater, how else would the bill get there. I am thankful we moved her out. Now they cant screw her anymore. People live on fixed incomes, your pricing practices hurt them.
I was an Arrow gas customer that was converted to Suburban as a result of Suburban purchasing Arrow Gas. I had issues with Suburban propane YEARS ago which was why I switched to Arrow in the first place.. Now as a Suburban customer (not by choice) not only do they...Read more
I've spoken with Tony on at least three occasions. During those conversations I've explicitly told her not to refill my tank without calling me for approval. I was out of town for a week and upon my return 11/22/17, I see an invoice from $568.00 on my front porch. When...Read more
This is the biggest POS company I have ever dealt with. Prices for propane in my area range between $ 2.20 a gallon to $2.49 a gallon. This company is wanting to charge me $3.79 a gallon. After calling 4 times I finally got to speak to the manager. He offered to lower...Read more
I didn't like
- Lack of resolve when i called tocancel
I've unfortunately been a customer for 14 years, and getting rid of them is difficult due to having a buried tank in my yard of theirs, and the hassle of getting it dug up and a new one installed. They have slow service as to deliveries, and are over priced. The most...Read more
- Delivery guys are typically nice
I didn't like
- Slow delivery
We moved into our place that has propane for heat and in the beginning we had no problem getting propane delivered, rain or shine. The driver was the best, but lately this company is horrible. Their customers service is not good, they are hard to get a hold of and...Read more
I call for propane when I I was advised to call. When the tank is between 25-20% they constantly miss my delivery date then my tank goes empty. Your terrible crook of a company then tries to charge me 175 for an emergency fill up or a leak check test. Don't miss my...Read more
We recently bought a house that had a Suburban gas tank with about 250 gallon of propane in it. Because their price was a lot higher and we did not like the terms in their contract, we went with another company. They picked up their tank but are refusing to pay us...Read more
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