I have had Suburban Propane since last summer and I have had nothing but problems with them, and I have no choice but to use them because I live in an apartment complex. First they charge a $500 deposit which is required for all people in my apartment complex, and if...Read more
Whatever you do, DO NOT choose Suburban for your propane. They will lock you into a contract that allows them to commit legal price gouging. They will NEVER quote you a price over the phone, so you often do not find out the price until delivery ($5/gallon? profiting...Read more
Update 4/23 Since February I was told that they were going to pick up my tanks and they have not come out since. But they are very quick to charge me a tank rental fee, but they are slow to recognize their error, and correct their bill ing to show that I was charged...Read more
I have been a customer of Suburban Propane for 17 years, I prepay so I can get a better rate but like other reviewers had mentioned their rates are higher than other suppliers. The practice I think is extremely unethical is that in the spring when winter is over and...Read more
I have suburban several times to discuss the price they are charging me for propane. I am paying 2.99 a gallon where as other companies are charging 1.89 to 1.25 a gallon. they tell me I am paying a fair price. and they are delivering to a trailer park, where they are...Read more
We had a budget plan in place with Suburban. A few months into the contract, the budget was reevaluated. They then made our payment over $300 per month than what it was supposed to be originally. I found out later on that this happened because they underestimated how...Read more
Charged me for fuel from 9 months prior to me buying the home. Told me at the time of setting up my account that nothing was due on the account. A year after the original delivery (about 3 months after me buying the home) told me I owed them for the fuel that was in...Read more
I didn't like
- Dishonest borderline unethical
In September of 2017, after 15 years of price gouging and poor service, we switched to a local, family owned supplier that cares about customers and prices fairly (40% cheaper). The new supplier disconnected Suburban's 500 gal. tank, nearly empty, and sat it...Read more
Suburban Propane - Imagine the worst company ever, then .....
Worst company ever! Just read the reviews! Don't think it won't happen to you! You have heen warned!
Suburban Propane - Awful company beware
Do not get your oil and propane from this company. They are unethical and will steal your money. They have no concept of customer service and longevity.
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