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The most horrible company. When i started getting propane was with another company that since we did not use a lot left me go with a will call when i needed. Then they sold to suburban and they would not let me do that claimed it was a liability issue. So had to pay...
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1.4
#1056475
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Due to financial problems became behind on monthly payments. I had to file chapter 13 bankruptcy. I called the company to arrange better payments on my past due balance. Told them I had not yet included them in bankruptcy. Wanted to work it out. They did not lock my...
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2.2
#1055057
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We started with Rocky Mountain Propane 9 years ago. Didn't think to much about it when they were bought out by Suburban. Started feeling like I was paying to much to heat my house so I started shopping around. I found that they were charging nearly twice the price as...
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1.5
I liked
  • Local personnel
I didn't like
  • Price gouging
#1054652
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Suburban Propane - $4.99/gal? Twice the natl avg. Feeling gouged

Suburban Propane
#1068548
1.7
Details
Just got bill for hot tub. Over $500
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Suburban Propane - Situation resolved

Suburban Propane
#1066162
Jenny from Columbus, Ohio Suburban Propane worked on my request. She set me up for every 2 weeks delivery during the summer. She gave me excellent customer service after my initial upset. Thank you Jenny
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Suburban Propane - Horrible/unethical customer service

Suburban Propane
#1046212
Shut off gas after falling behind 3 months due to my being in the hospital and now refuses to turn back on. Been a customer for years. Not anymore.
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Suburban Propane Residential Gas Supply Review

Suburban Propane
#1038509
1.5
Details
Almost $4.00 a pound. Only use for cooking one meal a day (dinner) and occasional heat. Running out within 3 weeks at a time. $600 fill ups. Emergency fill fees. Suburban will *** you for every cent with their fifty excuses.
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Value for money
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I have a propane fireplace and since I live in Florida it gets very little use. One day December 2016 it was a little chilly so we decided to light up the fireplace. It wouldn't light. Since we hadn't used it, my husband went out to check the tank. He came back in to...
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#1048462
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We had Suburban about 4 years for our pool heater that we rarely use (it's FL), and a fireplace we've recently replaced with electric. So the $70 fee to top off the tank (?) every 3 months was a waste. They sent a guy, who quickly assesed that he could not move the...
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Anonymous
Anonymous

Surburban Propane are the worst company to do business with. Arrogant jerks. Let me run out of fuel two times in middle of winter. Not sorry for not having heat for 2 days...

h.kitchener
h.kitchener

Check the contract you signed when you first signed up with them and see what it says about procedures, fees, etc. when you cancel their service. The SOP is for them to drain ...

1.4
#1045469
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Awful awful company. Have been using them for 7 years and paid them well over a thousand dollars. I came home today to a yellow tag on my door saying they locked my tank due to a nonpayment of $60 for a tank rental fee when I recently paid hundreds to have it filled. I...
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1.0
#1044653
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I called the Rutland Vermont suburban propane office and conversed with Ashley. I informed Ashley that I was a new customer preparing for a new dwelling to be erected and needed to purchase propane. After completing the contractual agreement Ashley forwarded me to the...
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1.2
#1040815
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I have not purchased Propane in about 6 years from Suburban Propane, since I only use the propane for my pool heater I typically wait for the market price to fall then fill my 1000 gallon underground tank. I originally used and signed an agreement with Agway 1n 2000 to...
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Anonymous
Anonymous

You get an expensive asset installed by a company then proceed to use little to no product and you don't expect them to extract a minimal return on it? $52/year seems more th...

#1030216
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When we switched from surbanpropane company to a different one we saved 600 dollars for propane. We switched in November, they didnt pick up tank until march, first thaw of the year. Driver tore up our yard and ran over flowerbeds. Broke cement in driveway. Driver just...
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rollo2016
rollo2016

One of the first things you learn when having propane or petrol delivered in a large, heavy truck is to never allow them to drive onto your driveway, especially if it is made ...

#1028001
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Suburban Propane - Susan Oswald - Horrible
This woman is a disgrace! Not sure how she is still employed there! I am a single mom of 2 with no support from anyone else. I couldn't pay my full balance and she would not work with me to try and set up payments, so because she refused to do anything other than the...
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1.0
#1025139
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