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On Dec 31, 2017 my husband went to go check our propane tanks. He was concerned because Suburban hadn't been to fill in quite sometime regardless that we are an auto fill customer. He saw that we were at 25% and we were in the midst of extremely low temperatures, as...
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1.0
Greenfield, Massachusetts
#1165492
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I supposedly got a refill of propane on December 22, 2017 of 191 gallons of propane only to go home today to a empty tank. Today is January 8, 2018. The only thing I use profane for is to heat the house. Everything else in my house is electric, including the furnace...
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Anonymous
Jose sanchez

Ihe samething happened to me

1.5
Enon, Ohio
#1164916
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They said they filled a tank, we paid $800. I called the next day because my tank was empty!! Told them, they said I was reading the gage wrong, my heater kept saying my tank was empty so I called back. They then said I must have used it all!!!!!!! I had just gotten a...
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1.0
#1164318
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Suburban Propane - Their price gauging techniques are criminal

Suburban Propane
#1155524
2.7
Details
I use propane to reduce my APS bill until I started with Suburban. Now I pay as much for electricity than propane. They have a $3.60 price per gallon for first time delivery but they do not tell you that after that the price goes up to $4.90 and higher depending on the time of year!!!
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Suburban Propane - Propane pricing

Suburban Propane
#1152572
2.3
Details
14 year customer. Last week’s delivery was $4.19 a gallon even though local Southern States charges $2.35 a gallon. Called/complained and price reduced to $2.99 a gallon. Why was I charged $4.19 to begin with? Lousy way to treat a long term customer.
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Suburban Propane - They are double the price of competitors

Suburban Propane
#1151686
1.0
Details
Suburban currently is at 3.90. Local guys 2.02.
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Suburban Propane - Price gouged

Suburban Propane
#1143960
1.0
Details
Auto fill up. Ustomer cor 7 Year’s. Barging me Over $5 per gallon! When I called I was told options of either pay it or cancel and pay $200 in “restocking fees”. WhAt ***! scumbags!
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Thurs 4th Jan- Called to get a refill and was told that the emergency refill was $75 and that the scheduled fillup route for my area would only be around in a weeks time. My propane was at 25%. I asked for the emergency refill and was told that there was a backup and...
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1.0
#1163987
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We prepaid on 1/2/18 to have our tank filled. They told us it would be delivered within 5 days. Today is five days later and they never came. I called customer service and I was literally on hold for an hour and a half. When I finally got through it was to have someone...
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1.0
#1163787
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We have 100 gallon tank that was on 18 gallons last Thursday My wife called patiently waited and finally talked to someone. They said they would deliver on Friday. Friday came and went we called again on Tuesday. They said they meant this Friday. We watch the weather...
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Anonymous
Cold shower

Suburban propane has not delivered propane to my home since mid October 2017. Now mid January 2018. We paid in advance with budget plan and auto refill.Out of gas for a week ...

Anonymous
William

Obviously your calls are ineffective.Why would you continue to call ?Surely there is more than one way to obtain that substandard fuel.I'd rather be cold than deal with propan...

#1162636
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We were told to call when tank is at 15%. So we did friday. I called just to check if they got message on tuesday. They said they didnt ck messages. By then tank at 10%. They said they needed 7 days delivery. Weather too cold. Now $150 special delivery fee. This is...
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#1161872
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My tank was filled with 100 gallons of gas on December the 4th 2017 and the tanl ran out of gas on January 1st. A technician came out on the 1st and said there was a leak in the line from the tank to the regulator that's why the gas ran out. The guy that put the gas in...
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#1160505
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As soon as I signed up and was of delivery date of tank and gas I scheduled a day off work. That day came and went with no sign of suburban. When I called they said they might have gotten stuck in my yard as it had been raining. If they had told me that when I signed...
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1.3
#1159924
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We ran out of propane 2 days before Christmas and called a lady at the main office who was super sweet and got us all set up to do a partial fill. Great! Unfortunately, the local office driver called and rudely told me that he would only do a complete fill with a whole...
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Anonymous
wendy

I paid for my propane tank to be filled 2 weeks ago. I have been calling everyday... Promised today. Not here, will run out of propane very soon and all my pipes will freeze. ...

Anonymous
Jeff

Sounds like priorities are messed up.

1.5
#1157539
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