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I have had Suburban Propane since last summer and I have had nothing but problems with them, and I have no choice but to use them because I live in an apartment complex. First they charge a $500 deposit which is required for all people in my apartment complex, and if...
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1.1
I didn't like
  • Will not use again
  • Billing
#1246005
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Whatever you do, DO NOT choose Suburban for your propane. They will lock you into a contract that allows them to commit legal price gouging. They will NEVER quote you a price over the phone, so you often do not find out the price until delivery ($5/gallon? profiting...
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#1242416
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Update 4/23 Since February I was told that they were going to pick up my tanks and they have not come out since. But they are very quick to charge me a tank rental fee, but they are slow to recognize their error, and correct their bill ing to show that I was charged...
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1.7
I liked
  • Office staff is real nice although in-effective
I didn't like
  • Price gouging
  • Did not deliver propane
  • Extremely high price compared to other companies in the area
#1239158
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I have been a customer of Suburban Propane for 17 years, I prepay so I can get a better rate but like other reviewers had mentioned their rates are higher than other suppliers. The practice I think is extremely unethical is that in the spring when winter is over and...
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Anonymous
L Timmerman

They did the same thing to me. I'm calling Monday to have their tank removed and Cherry Propane is my new service.Tired of getting screwed with not even getting kissed first.

1.4
#1237534
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I have suburban several times to discuss the price they are charging me for propane. I am paying 2.99 a gallon where as other companies are charging 1.89 to 1.25 a gallon. they tell me I am paying a fair price. and they are delivering to a trailer park, where they are...
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1.7
I liked
  • Customer service was good
  • Excellent delivery
I didn't like
  • Extremely high price compared to other companies in the area
#1236840
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We had a budget plan in place with Suburban. A few months into the contract, the budget was reevaluated. They then made our payment over $300 per month than what it was supposed to be originally. I found out later on that this happened because they underestimated how...
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Anonymous
Perry

That complaint is too long to read in its entirety ; QUOTE : "so I assumed" QUOTE : "we were told" QUOTE : " I made it clear that I would be done" Now, add one idiot who won't...

1.5
I liked
  • Fact that the budget plan was an option
I didn't like
  • Lack of resolution
#1235323
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Charged me for fuel from 9 months prior to me buying the home. Told me at the time of setting up my account that nothing was due on the account. A year after the original delivery (about 3 months after me buying the home) told me I owed them for the fuel that was in...
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Anonymous
William

It would have helped had you described the nature of the propane fuel business to those of us who live in developed areas and rely on standard utilities ; you've used some ter...

1.3
I didn't like
  • Dishonest borderline unethical
#1232790
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In September of 2017, after 15 years of price gouging and poor service, we switched to a local, family owned supplier that cares about customers and prices fairly (40% cheaper). The new supplier disconnected Suburban's 500 gal. tank, nearly empty, and sat it...
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#1232658
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Suburban Propane - Imagine the worst company ever, then .....

Worst company ever! Just read the reviews! Don't think it won't happen to you! You have heen warned!
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1228661
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Suburban Propane - Awful company beware

Do not get your oil and propane from this company. They are unethical and will steal your money. They have no concept of customer service and longevity.
1.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Woodstock, Maine
#1228140
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