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1.8

After 10 years of battling these people every time I get a bill, I have had enough. At times pricing is nearly $6/gallon!

Pricing does not adjust with fuel prices. Why does it matter how much I use per year to set my pricing!? Now my local office has downsized and has 1 worker and closes daily at 1. Working people cannot get face to face service with those hours!!!

Previously I have been able to get a price lock for 2 years ata a time but now they say no longer doing that. I also have an underground tank that they say they no longer do. Can't get them to agree to tank exchange nor will they remove the tank without me paying for removal. Bull.

Very frustrating. They will cut your tank off at the drop of a hat too. Then charge outrageous fee to come back and reconnect.

Very poor service, just had a snotty rep talk down to me for asking for a price adjustment. I cannot imagine what people do who don't check bills etc or are on a fixed income do.

Reason of review: Pricing issue.

Monetary Loss: $1000.

Preferred solution: Price reduction.

Suburban Propane Cons: Service, Pricing, Customer service, How they handled things.

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I've had the same experience. What a terrible company.

Especially here in West Virginia they are taking advantage of people. They charged me $4.69 a gallon while Southern States charges $2.19. I called them up and really yelled at them and the miraculously lowered the cost to $2.39.

I suggest yelling and don't pay the bill. Their usury would not stand up in court and it would exposure their abuse.

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