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My tank was automatically refilled in December, 2017, and the bill was left for us on our door. When I returned from vacation I was shocked to see the price of $5.49/gal when four months earlier I had another propane tank filled at our cabin for less than $2/ gallon.

I called the local office to inquire about the rate and they quickly reduced my bill to $3.69/gal, but the average was less than $2.50/gal. The customer service representative that I spoke with was friendly and respectful and I am appreciative for the reduction, but feel that they are trying to rip off their customers.

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Charday Emc

i have been over charge $13,000 in 5 years of service. yes thats correct.

they have charged me $6 a gallon when the average is under $1.80 and when i call in as a different person i get $1.78 a gallon. they filled my tank after i said stop and wont returns calls to resolve the $1,200 a month bill.

Guest

Scamming Customers. Average price between $2.04 - $2.79 average.

They quoted me as a long term customer for a fill, $4.79 per gallon. Buyers Beware...

Guest

Just called SP. 4.29 gal.

Never paid more than 2.99. Have underground tank they won't sell to me. Called local company 1.99 gal. What a bunch of crooks.

Will be buying a tank, good bye. SP

Guest

We quickly changed to Guadalupe Gas Co at $190 per Gal

Guest

If you can get a different company for propane, do it. The bad reviews here have been my experience also.

They've promised to deliver and have not shown on the promised delivery date up 3 times already this winter. Excuses abound from their so called customer service reps. Excuse after excuse = BS.

They have you by the gonads in the middle of winter when they know you have no other choice but take what they dish out and tough sheet. Good luck.

Guest

I worked for SP and they SUCK! They have ZERO customer service skills and train their CSR's to NEVER apologize.

They don't even have the protocol to CALL a customer if they can't deliver or show up. GREEDY company who also thinks it's a waste of money to protect their drivers withWD delivery trucks.

Guest

FYI, do business with small, mom and pop companies to get the most bang for your buck. I worked for Suburban when they were Inergy and got sued for price gouging.

Now theyโ€™re charging upwards of $3/gallon market rate, when the company I work for now is charging $1.60/gallon market rate. Do your research before signing up. โ€œNew customerโ€ rates are just that, to entice you to sign up with them.

Todayโ€™s average market rate is $2.011 in Michigan. https://www.eia.gov/dnav/pet/pet_pri_wfr_a_EPLLPA_PRS_dpgal_w.htm

Guest
reply icon Replying to comment of Guest-1617631

Just cancelled my fuel delivery after using them for 2 years. Theyโ€™re charging 3.81 for fuel.

Going with a smaller company and getting it for 2.69!!!! Theyโ€™re robbing people!!!?

Guest

I absolutely hate suburban propane. That seem to do nothing but try to rip off their customers.

Guest
reply icon Replying to comment of Guest-1613863

I used to work for that GREEDY COMPANY. They SUCK at customer service. THE MOST TOXIC company I have ever worked for in 51 years.

Guest

We are on the budget program because we can't afford to pay the bill all at once on a VA pension. With that said, it's becoming very hard to pay the monthly budget payments because of the very high rates they are charging! Average rates around us are $1.79, Suburban just charged us $3.60 per gallon!

Guest

I just got my 250 gal tank filled 11/15/18 and I got 147.9 gals the cost $954.72 why on God's green earth is the cost so dang high with them? Last fill in Jan was 97.9 gals at $654.79 rtf?

Called and was told "it was a warm winter so we have to make a profit somehow"? ! . Who the f do they think they are?

I'm on disability & now no thanksgiving dinner for me I've got $1.72 left to my name. I only use the dang propane to cook & heat & believe you me I WONT BE USING MY HEAT THIS WINTER. I didn't use the heat last winter that's why my fuel lasted 10 mos.

Looking for a new propane company very soon. I live in warm Pahrump, NV

Guest
reply icon Replying to comment of Guest-1599362

Sorry for what happened to you but that's how they do business. They are the most greedy and horrible customer service/toxic office I have worked for.

Go to a mom and pop outfit or buy your own tank you can take to the gas station to fill up. You'll get better pricing.

Guest

Suburban propane charge us triple the going rate they service charge you to death. Currently they are changing 5.05gl their competitors who are national are charging $2.05 a gallon.

Suburban used to be helpful and have excellent customer service now they act like itโ€™s a privilege to buy from them. I have been filled when I was on โ€œwill callโ€ and told I had to pay for it. I asked why they cost more then other places and I was told lies I was told it had to do with tariffs and other places donโ€™t have propane all season, not true. All my friends I came to find out get their propane from another company and their customer service is great and they come out when theyโ€™re called with no extra fees.

It was going to cost me $2100 to fill up with suburban the new company is $500.

We shouldnโ€™t have to choose food or heat like so many in my area are having to do. Suburban should be ashamed of their behavior.

Guest

why am I paying $5.99 a gallon when the average price is $2.68 a gallon, yes, I also feel they are ripping off their customers BADLY seeing it's over a 100% markup.

Guest

And you get what you pay for. That competitor you speak of, is probably not even answering their phones now. Suburban is.

Guest
reply icon Replying to comment of Guest-1413556

Doubt that's true. Lucy.

Guest
reply icon Replying to comment of Guest-1413556

And there is the rudeness people are complaining about. Almost 2 months have gone by since my last delivery and I checked the gauges, they are a hair above ZERO.

When I called, they sure did answer, FORTY MINUTES LATER.

I got a call back 6 hours later saying they cannot come out. Answering the phone in an untimely manner is one thing, making sure you do not run out of propane is another

Guest
reply icon Replying to comment of Guest-1414771

This is the MOST TOXIC and greedy company I have ever worked for. DO NOT DO business with them!!

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