Not resolved
4 comments

My tank was automatically refilled in December, 2017, and the bill was left for us on our door. When I returned from vacation I was shocked to see the price of $5.49/gal when four months earlier I had another propane tank filled at our cabin for less than $2/ gallon.

I called the local office to inquire about the rate and they quickly reduced my bill to $3.69/gal, but the average was less than $2.50/gal. The customer service representative that I spoke with was friendly and respectful and I am appreciative for the reduction, but feel that they are trying to rip off their customers.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1514291

why am I paying $5.99 a gallon when the average price is $2.68 a gallon, yes, I also feel they are ripping off their customers BADLY seeing it's over a 100% markup.

Anonymous
#1413556

And you get what you pay for. That competitor you speak of, is probably not even answering their phones now. Suburban is.

Anonymous
to Lucille #1413809

Doubt that's true. Lucy.

Anonymous
to Lucille #1414771

And there is the rudeness people are complaining about. Almost 2 months have gone by since my last delivery and I checked the gauges, they are a hair above ZERO.

When I called, they sure did answer, FORTY MINUTES LATER.

I got a call back 6 hours later saying they cannot come out. Answering the phone in an untimely manner is one thing, making sure you do not run out of propane is another

You May Also Like