Suburban Propane - Holiday freeze!
We ran out of propane 2 days before Christmas and called a lady at the main office who was super sweet and got us all set up to do a partial fill. Great!
Unfortunately, the local office driver called and rudely told me that he would only do a complete fill with a whole bunch of extra fees, and if I needed to wait a day, thatโs his holiday and he would charge me almost double! I called the main office again and had to have them refund the delivery fee so that we could go out and buy space heaters to keep our family warm in this below zero weather and sick kids!
Horrible customer service by the local office! I donโt have an extra $800-$900 lying around 2 days before Christmas!
Reason of review: Pricing issue.
Location: 2080 Corunna Ave, Owosso, MI 48867, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I paid for my propane tank to be filled 2 weeks ago. I have been calling everyday...
Promised today.
Not here, will run out of propane very soon and all my pipes will freeze. Then I will sue them
Sounds like priorities are messed up.
Guess you "forgot" to monitor your propane level. This happens and is how we learn.