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I came home from work this evening to find my propane tank locked and my gas turned off. It turns out to have been locked by Suburban Propane which used to be my provider. However, I canceled my account more than an year ago and was told then that I owed nothing. I've heard nothing from them since. They didn't leave any notice that they locked the tank. I learned that they were the ones who locked my tank only by calling their regional office.

They asked me to call them back in the morning to discuss. I told them I didn't need to and told them to fix it immediately. I guess I yelled at them sufficiently because they actually sent a guy out to fix it.

Their level of incompetence is simply boundless. BTW- I dropped them originally because they forgot to deliver and I ran out of propane. They also charged more than twice what my new provider charges per gallon.

Reason of review: I'm not their customer but they locked my propane tank!.

Monetary Loss: $200.

Preferred solution: They will need to reimburse me for a service call from my current provider..

Location: Newark Valley, New York

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