Topton, NC 28781, USA
Not resolved
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
1 comment

When I ordered I was charged over $400 for a 250 tank. I then received a bill for $290.

When I called I was told I had a credit for $150. There was a lame excuse as to why. Perhaps the delivery guy didn't have enough, maybe he was coming back. Not.

I asked the amount be credited back to my card. I was told it had to be refunded and it would take over 2 weeks because it has to go through corporate.

This is unacceptable.

Product or Service Mentioned: Suburban Propane Residential Gas Supply.

Reason of review: Poor customer service.

Monetary Loss: $145.

Preferred solution: Full refund.

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Wow unreal that it would take 2 weeks to refund someone else’s money but I’m pretty sure you would get some kinda late charge if you was 2 weeks late. Maybe you can charge some kinda screw up few,,Do yourself a favor and switch service before they get to your wallet even more it’s only a matter of time

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