When I ordered I was charged over $400 for a 250 tank. I then received a bill for $290.
When I called I was told I had a credit for $150. There was a lame excuse as to why. Perhaps the delivery guy didn't have enough, maybe he was coming back. Not.
I asked the amount be credited back to my card. I was told it had to be refunded and it would take over 2 weeks because it has to go through corporate.
This is unacceptable.
Product or Service Mentioned: Suburban Propane Residential Gas Supply.
Reason of review: Poor customer service.
Monetary Loss: $145.
Preferred solution: Full refund.