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We had Suburban about 4 years for our pool heater that we rarely use (it's FL), and a fireplace we've recently replaced with electric. So the $70 fee to top off the tank (?) every 3 months was a waste.

They sent a guy, who quickly assesed that he could not move the tank himself, he would need another guy. After 2 weeks and 6 phone calls to customer service, they sent another guy. This guy said it required two guys...and a forklift! They were nice enough to attempt to cover the yaw marks they made in my grass, so they were OK.

Now, I've been told that we were charged $375 for Mr. Forklift. Not only are they keeping all the $330 (refund) for the gas, but they want us to pay $45.00. They never said there would be a fee.

It was never discussed, authorized or agreed to. They had the ability to backfill the gas to lighten the tank to move it, it was their decision to incur this charge, obviously because they had no intention of paying it. Days later, we are still waiting on a call back, but hope is depleteing like the chances of them getting that $45 bucks.

Avoid this company. They may sell you a dream on the front end, but it's nothing but a gassy nightmare!

Product or Service Mentioned: Suburban Propane Residential Gas Supply.

Reason of review: Return, Exchange or Cancellation Policy.

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Suburban Propane - one of the worst companies I’ve ever dealt with


Surburban Propane are the worst company to do business with. Arrogant jerks.

Let me run out of fuel two times in middle of winter. Not sorry for not having heat for 2 days and then fight us when we try to change suppliers .

They really do not care about their customers.

Do your self a favor and find another company.

Columbia, South Carolina, United States #1327022

Check the contract you signed when you first signed up with them and see what it says about procedures, fees, etc. when you cancel their service.

The SOP is for them to drain out the propane from the tank to be removed and into their truck and give you credit for the amount drained out. Some companies do charge a removal fee, but again, look at what you signed way back when.

to h.kitchener Lakeland, Florida, United States #1328381

Thanks, that's what I thought. Appreciate the info!

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