Most helpful review
My tank was automatically refilled in December, 2017, and the bill was left for us on our door. When I returned from vacation I was shocked to see the price of $5.49/gal when four months earlier I had another propane tank filled at our cabin for less than $2/ gallon. I...
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19 comments
#1863634

i have been over charge $13,000 in 5 years of service. yes thats correct.

they have charged me $6 a gallon when the average is under $1.80 and when i call in as a different person i get $1.78 a gallon. they filled my tank after i said stop and wont returns calls to resolve the $1,200 a month bill.

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ID
#1156800 Review #1156800 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Follow up on repair account 1564-27****

Good evening, I had someone out almost a month ago to turn off my tank as I was behind on payment. My boyfriend happened to be here thank goodness and we paid in full. However, the gauge is not working and your employee was supposed to set up a work order as my jacuzzi hasnt been working.. gauge says empty but it is 80% full and will not work. No one has followed up with me and now Im wondering if a service call was even made. Can you please contact me and let me know what is going on and when someone can come out to fix? Thank you, Chris Whittaker
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ID
#3579053 Review #3579053 is a subjective opinion of poster.
Location
Bradenton, Florida
New Reviewer
Never been a customer of suburban. We bought a house two years ago and had our propane company come fill the tank. They couldnt do it because it had a suburban sticker in it. We called suburban and they denied owning the tank. They verified our provider about it not...
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ID
#3470860 Review #3470860 is a subjective opinion of poster.
Location
Emerald, Ohio
Cons
  • How they handled things
Preferred solution
Let the company propose a solution
New Reviewer

Avoid at all costs

Delivered Propane without notification and charged double the state average, over $6.50 a gallon. (State average is $3.19). After switching to a more affordable company, Suburban wants to charge a fee for the removal of their tank.

User's recommendation: Avoid at all costs.

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ID
#3449974 Review #3449974 is a subjective opinion of poster.
Location
Minetto, New York
Cons
  • Tank removal fee
  • How they handled things
Preferred solution
Full refund

Terminated

I was a former employee. I found out I had cancer of January 2022 and terminated in February. I was hired in December of 2019 as a service manager right when Covid hit. The reason I was given is because I never got my CDL. The job title says the CDL is preferred but not required. John Fields is the general manager and is a heartless individual. I would never tell anyone to work for this company. On top of that, I was denied unemployment and now no health insurance WtfWtf
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ID
#3413200 Review #3413200 is a subjective opinion of poster.
Location
West Columbia, South Carolina
Pros
  • There are no pros

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Rude customer service had tank for 20 years 3 years ago started to receive a bill for 50 bucks ask what it for they said maintenance fee . I said never got a bill before but whatever ask them If they would come and paint and maintenance on the tank never showed but...
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1 comment
#2141823

So you are basically mistaking not getting your way as rude. Real "mature"

ID
#3382896 Review #3382896 is a subjective opinion of poster.
Location
Island Creek, Ohio
Cons
  • Rude customer service
  • Service
  • Charge to empty tanks of fuel they will resell anyway
Preferred solution
Let the company propose a solution
New Reviewer
Been told 4 weeks in a row that they are short drivers as reason for non-delivery and that they would put us on next schedule for following week delivery day of Thursday. My phone all today was told we werent considered in critical need like other customers who also...
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ID
#3348523 Review #3348523 is a subjective opinion of poster.
Location
Summerville, South Carolina
Service
Suburban Propane Customer Care
Cons
  • Slow delivery
  • Told repeatedly we were on next weeks schedule and i delivery
Preferred solution
Deliver product or service ordered

DO NOT USE THEM

Seriously if I could give them zero stars I would. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. I wasnt asking for discounts or anything unreasonable. I was told by multiple employees that this would be resolved. Lies. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. More lies. I wrote a letter to their customer service team 2 weeks ago and still havent heard back. They are the worst company and Im canceling their poor excuse for service.

User's recommendation: Find literally anyone else.

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ID
#3339184 Review #3339184 is a subjective opinion of poster.
Location
Chester, Maryland

They will not pick up their propane tank

Bought our own tank because we wanted to get cheaper propane , Now there tank has been sitting in our yard for over a month , & they cannot give me a date to come pick it up !

User's recommendation: Stay away from big companies !

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2 comments
#2141808

Mine has been sitting in my yard since December 22 2021. Every time I call they give the same excuse.

They don't have a technician available. It has been two, going on three months now.

#2157985
@Allan G Dqa

I told them ahead of time that I was charging a storage fee of $100 per hour the tank sits in my yard. It's scheduled for a week.

We will see how long it takes. The clock is running.

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ID
#3299824 Review #3299824 is a subjective opinion of poster.
Location
Prescott, Arizona
New Reviewer

Poor service

New customer after 3 days of no delivery once tanks were set they assure me I will have delivery today or Saturday. Mind you it was Friday. Here it is Monday at 330am and Im out no delivery!!!

User's recommendation: Go someplace else.

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ID
#3282764 Review #3282764 is a subjective opinion of poster.
Location
Massena, New York
Preferred solution
Credit and why I should stay with this company. This is insane I had to do all the leg work and they still disappoint. On call was called over an hour ago still no call
New Reviewer
I called Suburban Propane two weeks ago to have my tanks filled. The office is in Waldorf, Maryland. The lady told me that it would be two weeks before they could fill my tanks and assured me that I had enough propane and would not run out before 22 Jan. She told me...
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ID
#3260284 Review #3260284 is a subjective opinion of poster.
Location
Suitland, Maryland
Service
Suburban Propane Tank Refill
Cons
  • I have no choice but to call and depend on suburban propane
  • High supply and high demand equals higher prices
Preferred solution
Deliver product or service ordered
New Reviewer

I am unable to speak to customer care i called on 0226170****

I have done my covid test yesterday but no reports have come yet.i need my reports as soon as possible. I have done it yesterday at 11.30 & neither I have received my payment receipt
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ID
#3227743 Review #3227743 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Preferred solution
My reports
The meter of tank read 40% fuel in the tank then suddenly the stove and heating stopped working in winter. Called them right away and was told that they left the note to local office and would call me back. One day passed no phone calls at all. The next day I called...
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ID
#3216277 Review #3216277 is a subjective opinion of poster.
Location
Germantown, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Suburban Propane - Ripped off by automatic refills
I started with Suburban Propane in 2018. I have always done the locked in pre-buy contract every summer. In June-September of 2021 I told them, multiple times, I didn't want to sign a contract and was getting estimates to replace them. They offered me a price of...
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ID
#3205050 Review #3205050 is a subjective opinion of poster.
Location
Glen Park, New York
Cons
  • Dishonest borderline unethical pricing
  • Charging way to much and exspect customers to pay for mistakes
  • Dishonest borderline unethical
Loss
$400
Preferred solution
Full refund
New Reviewer
Search reviews Rachel Rated 1 out of 5 stars Updated 15 minutes ago Horrible customer service and lack of concern for dedicated customers! I have been a long-time loyal customer of Suburban Propane for 35 years, since 1995 (Suburban Propane's records state as far as...
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ID
#3173426 Review #3173426 is a subjective opinion of poster.
Location
Millsboro, Delaware
Cons
  • Outrageous prices
Preferred solution
Apology
New Reviewer

Unable to get service

I have a leased propane tank at my house and ordered delivery early 4 weeks ago . No communication or delivery . I have called several times and I am told the same thing . They will deliver it when he is in the area . Unsatisfactory and unprofessional
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ID
#3138759 Review #3138759 is a subjective opinion of poster.
Location
Lenoir City, Tennessee
Pros
  • Office staff is real nice although in-effective
Cons
  • Lack of resolution
Preferred solution
Deliver product or service ordered

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