Suburban Propane
Suburban Propane Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating from 182 reviews with 67% saying they would likely recommend; consumers are mostly dissatisfied and the distribution shows overwhelmingly unfavorable feedback.
Positive Feedback
Some local crews and technicians receive praise for installations and occasional prompt deliveries, with a few customers reporting satisfying setups and helpful on-site service.
Negative Feedback / Risk Areas
- Frequent reports of price gouging and high rates compared with competitors.
- Repeated billing errors, refund disputes, and threats of collections.
- Poor customer service responsiveness and rude representatives.
- Unreliable automatic delivery and problems cancelling service or picking up tanks.
Key Takeaways for Future Customers
- Read recent Suburban Propane reviews before signing and confirm price terms in writing.
- Document billing and request refunds promptly if charges appear incorrect.
- Verify auto-delivery settings and get confirmation calls to avoid unexpected fills.
- Consider getting quotes from other providers before committing due to recurring customer complaints about service and billing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating from 182 reviews with 67% saying they would likely recommend; consumers are mostly dissatisfied and the distribution shows overwhelmingly unfavorable feedback.
Positive Feedback
Some local crews and technicians receive praise for installations and occasional prompt deliveries, with a few customers reporting satisfying setups and helpful on-site service.
Negative Feedback / Risk Areas
- Frequent reports of price gouging and high rates compared with competitors.
- Repeated billing errors, refund disputes, and threats of collections.
- Poor customer service responsiveness and rude representatives.
- Unreliable automatic delivery and problems cancelling service or picking up tanks.
Key Takeaways for Future Customers
- Read recent Suburban Propane reviews before signing and confirm price terms in writing.
- Document billing and request refunds promptly if charges appear incorrect.
- Verify auto-delivery settings and get confirmation calls to avoid unexpected fills.
- Consider getting quotes from other providers before committing due to recurring customer complaints about service and billing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Macon, Mississippi
New Service- Multiple Tank Installations & Propane Fills
Suburban Propane, Columbus MS has done an excellent job for us. Local personnel listened to our needs, helped plan the proper services for both residential and farm business use---including tank sizing and a pricing contract that should work well.
The first installation has been completed and others are to follow as appropriate over the next year. The Suburban personnel with whom we have worked are excellent & accommodating people. Our local contact is Mr. David Wiggins.
He and his crew are great people along with the tank truck driver who quickly delivered the initial fill.
They have shown detailed interest in our needs and obviously want to establish a good working relationship as do we. This is the way good business is supposed to work!
User's recommendation: Suburban Propane, Columbus MS wants to serve its customers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
Price gouging
Suburban refilled my home tanks and charged me $6.44 a gallon. This is 85% more than the state average, well beyond the 'market fluctuation' in the contract.
I didn't agree to it in advance, and the delivery came when I was not at home to dispute it or refuse delivery.
I contacted them to empty the tanks and take them away. No answer yet.
- Courteous local staff and drivers
- Price-gouging at corporate level
Preferred solution: Full refund
User's recommendation: Stay away from this price-gouging company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLet other consumers know what I have experienced
I have used Suburban Propane since 2013 when I moved to New Bern. I had no problems until the last couple of years.
My understanding is that this company has gone public. I accidentally made a double payment when I paid online for the lower fuel price contract they offer in the summer. They refused to return my second payment. When my monthly budget plan of $62.74 was not paid on time because I thought they would take it out of my credit balance of over $300, I received a phone call and was told they could not do this as it was a separate account.
These types of accounting practices were never in place before the last few years. They enjoy holding your money. In addition, one of their fuel delivery men rode by my house when we were home and stated he could not find my home to deliver propane, which we needed.
I live in Fairfield Harbour where houses have clear numbers on the mailboxes. I am going to have them pull out their tank underground when my contract is over and go with another company.
- Good company
- Before last few years
- Accounting practices and policies have changed
Preferred solution: Nothing. I have had bad experiences with them now for about a year. I don't trust them anymore.
User's recommendation: USE ANOTHER PROPANE COMPANY
Yelm, Washington
One star because zero stars are not an option.
This company lied about the price, the condition of the tank, the number of gallons delivered, and their clever surcharges that were never even mentioned before delivery.
User's recommendation: Stay away from this company! There are quite a few reasons why they have a one-star average rating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Service and Billing
Company fixed the issue and I have been provided with apology. I spoke with the district manager and we came to an agreement
Your agent specified the tank placement on the left and we were given a quote for the tank and installation. Other than the Rinnai a 48" Wolf range was speced for the kitchen on the right side of the house. Many discussions that the gas had to be installed before the range as the appliance installers are the only ones trained to handle the very heavy, expense range. The Suburban installer showed up a day early with an attitude.
He was mad stating the tank should have been on the right side. He insisted he had to install regulators across the house. We had to have the gas for the Wolf install in two days so your man proceeded to put in his regulators with no mention of extra cost. I was given a bill for the agreed amount and it was paid.
Two days later the appliance installers asked for the gas to be turned on and we found that the installer had LOCKED THE TANK!!! I immediately called Marilyn at my local office and was told that your installer sent a photo of the Rinnai not being plugged in. THE PLUG WAS HANGING ON THE OUTLET AND THERE WERE AT LEAST 6 MEN ON SITE THAT WOULD HAVE EASILY PLUGGED IT IN. Your man left without a word!!!
Marilyn then informed me there would be an additional charge to come back and unlock the tank the end of the next week. Unbelievable!! It only gets worse. I then receive a bill for $1000 for the install of the regulators because your person placed the tank of the wrong side of the house.
I asked Marilyn from Hilton Head to have a supervisor contact me but of course I have not heard a word.
This is the 6th project I have had with Suburban in the last few years and I have Suburban in my own home. I would certainly expect some satisfaction to this extrememly irritating service.
User's recommendation: Know what you need and beware
I need a que state prompt for word records agent(texas) to remind him jet lag to see shelter home artist; Michael Magoon guitarist hopeful, legally a brilliant mind wee must have in contract and concert to restore peace to the USA today and this year; much tragedy exists;
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClose out bill for picking my tank up which was less than 20 miles
I paid the ridiculous bill so they are happy why should they contact me
charged 190 dollars for picking up our tank, which other companies charge 75 dollars. I've been a great customer for years, finally got natural gas, so I called Suburban to pick the tank up and got soaked with a 190 pickup fee, which is less than 20 miles away.
Totally ridiculous!
Tried to call and reason with them and only got a rude attitude. Never again.
- Outrageous pickup fee
Preferred solution: Price reduction
User's recommendation: Buyer beware
Morehead City, North Carolina
Crooked company
There were hidden fees and I was like to about the equipment, I was charged 2-3X what the average was for propane being charged by competitors in my area, when I cancelled they refused to come get the tank, then tried to fill it up. We stopped them and told them they were supposed to come get the tank in August and this was February the following year.
They charged me a "minimum of 5 gallons" at $13.46 a gallon, when they didn't deliver any propane. Now they're threatening to send me to collections for not paying for the propane they didn't deliver, after service was cancelled with them back last July.
User's recommendation: Don't ever use this company, and if you are, get away from them as fast as you can.
Hudson, Florida
Just had my tank filled last week. The price they charged was $ 7.94 a gallon.
Price per gallon was $ 7.94.
Whew...this is the highest its ever been.
Their service is good. I always get a delivery in a few days, but I'm considering going electric.
I have a gas stove,( I do not use the oven) I also have the water heater.
I only use warm water for showers. Too expensive, by far...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off
They manipulate seniors by lying for a year about on call delivery vs. Constant delivery that is not needed.
They just robbed me by claiming two deliveries.
The last delivery I called for which is contracted was in January 2023. They claimed I'm on auto but it's never been that way. They never send invoices so you can dispute.
They have a bully answering phone who can't explain why if I'm on AUTO did they only deliver 3 times in two tears.
He again insulted me by repeating ypur on auto...
It's a scam.
They are a scam. PUT Scammer companies out of Business
Preferred solution: Apology
User's recommendation: Never... run for ypur life
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Miami, Florida
Equipment Rental $48.00 + tax $3.24 on top of your Propane cost .Not only that, They want to charge for ,Bulk Tank Rent which is $48.00 + tax. I own the tank! Pure greed. Most charge no fees!!
I started getting bills for equipment and tank rental which I own. I searched other Propane businesses and went elsewhere.
User's recommendation: TJ Propane #419-669-****. No fees!!
Knoxville, Tennessee
Horrible Company To Deal With
Terrible treatment by customer service- Fees and FEES
DO NOT sign up with Suburban Propane!!!ook elsewhereL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is an unacceptable policy issue. unable to reach anyone outside of the local office I'm dealing with already.
complaint. filling my tank in excess of amount/$lbs/wanted to purchase, prepaid.
then policy is to fill to 80% without customer knowledge nor approval, then contact customer & say 'you owe us $200'. contact me, thank you
Preferred solution: changing the policy
User's recommendation: know that this is being elsewhere, as well.
Beverly, Massachusetts
Worst service
worst service and reliability for automated delivery.
we have to call and remind them. ran out of gas day after thanks giving, should have delivered in october 25 ,2024,
we are on automated plan. no apologoies or sorry from them.
User's recommendation: do not go with this company
Same thing happens with their oil deliveries.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid them 83$ put no propane in my tank sent me another bill for $50 for rental really ! So I canceled them was with them over 30 plus years .
Still waiting see if they come and take my tank I have heard nothing as of now.
They came out. I didn't need any propane.
I got charged $80, plus I received another bill for $50 labeled as rental.
So, I canceled them. I had them for over 30 years.
- Did come yearly
- Cost is a lot for no propane
Preferred solution: Full refund
User's recommendation: Don’t use them. You will pay them approximately $130 for no propane just there cost having there tank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHappy Customer!
For me, it was a great experience, they were able to get me a good price on propane. They stood by everything they promised and delivered.
Their tech did an excellent job. Would highly recommend!
User's recommendation: Great Price, good customer service!
My account
I wanted to verify the status of my account. I was helped with kindness and respect. XXXXXmmmmmkkkkk
About
Suburban Propane is a leading provider in the gas and oil industry. This organization is able to serve various clients (residents, commercial customers and agricultural objects) throughout 300 locations. Propane, natural gas and electricity, fuel oil and refined fuels delivery is actually the main mission and task of this company. The staff, who are operating round a clock can help in case of emergency. To become the client of Suburban Propane, individuals can follow their site and submit there an application form. Summarizing up this short description we will add that the main office of this corporation can be found in Whippany, New Jersey.
Suburban Propane is ranked 385 out of 2525 in Utility category
USA
Companies Similar to Suburban Propane
AmeriGas
“AmeriGas doesn't respond to customer, no local contact #, nor employee on site at local shop, website...“
Ferrellgas
“Can't afford your propane, very dissatisfied with prices and service and customer service does nothing...“
Thompson Gas
“I have an 82-year-old mother living on her own. Her gas is prepaid, and she ordered on January 20th; she...“
Cynch
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Be prepared for way more than the $62+ you paid twice AND got credit for if you stop service. The Pump Out fee is $150 plus labor. The Tank Pickup fee is $45.
No that is my monthly amount. I paid $ 380 twice
Hi Hello