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We had a budget plan in place with Suburban. A few months into the contract, the budget was reevaluated. They then made our payment over $300 per month than what it was supposed to be originally. I found out later on that this happened because they underestimated how...
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4 comments
#1993694

I had about the same happen to me! Horrible customer service!

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Featured
ID
#1235323 Review #1235323 is a subjective opinion of poster.
Location
Albany, New York
Service
Suburban Propane Residential Gas Supply
Pros
  • Fact that the budget plan was an option
Cons
  • Lack of resolution
Reason of review
Discounts
Preferred solution
Price reduction
Most helpful review
My tank was automatically refilled in December, 2017, and the bill was left for us on our door. When I returned from vacation I was shocked to see the price of $5.49/gal when four months earlier I had another propane tank filled at our cabin for less than $2/ gallon. I...
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19 comments
#1863634

i have been over charge $13,000 in 5 years of service. yes thats correct.

they have charged me $6 a gallon when the average is under $1.80 and when i call in as a different person i get $1.78 a gallon. they filled my tank after i said stop and wont returns calls to resolve the $1,200 a month bill.

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ID
#1156800 Review #1156800 is a subjective opinion of poster.
New Reviewer

Dissatisfied Customer

Was a long time customer and this year while on auto delivery I ran out twice. Billing was questionable at best auto pay took partial amount due and I was billed late fees every month. half the time I never received a delivery ticket and on those occasions the drive sat in my yard talking with his passenger and never got out of the truck. I sit and wonder where they delivered the propane they billed me for.

User's recommendation: RUN don't WALK away from this rip off company.

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ID
#2618438 Review #2618438 is a subjective opinion of poster.
Location
Westport, New York
Pros
  • When i cancelled my service
Cons
  • Punishment for leaving company in fees
Preferred solution
Full refund

OVERCHARGING!

Ive leased a propane tank from Suburban for about 10 years and have consistently been charged unreasonable rateseasily twice what others pay for their propane (often $6 per gallon). Ive finally been able to get a natural gas line run but now have a Suburban bill for the removal of their tank. Highway robbery!

User's recommendation: Know what you’re getting before signing up!

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ID
#2611960 Review #2611960 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Called Suburban Propane office in Meadville, PA in late April to ask them to cancel auto deliveries as was moving. There is about 125 gallons of Propane left in my tanks. I was told I could leave it for new owners or I could have tanks removed and refunded for...
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ID
#2603663 Review #2603663 is a subjective opinion of poster.
Location
Vernon, Pennsylvania
Service
Suburban Propane Customer Care
Loss
$100
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To inform others

They have been way overpriced and difficult to deal with for 30 years. We burn wood, so don't burn much propane. Have underground tank, so sort of locked in, even though I did not sign contract. They sent me a copy of a signed contract, but not my signature. Just laughed and carried on. Needed one more delivery and got it. 150 gallons at 4.05/gallon. Spot buy for 150 gallons elsewhere max of 2.69/gallon and even less if I get their tank. Getting ready to move, so just living with it. Dishonest company with no morals and ridiculous pricing.

User's recommendation: Go with any number of companies that won't rip you off and lie to you.

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ID
#2451655 Review #2451655 is a subjective opinion of poster.
Location
Goshen, Ohio
Pros
  • Deliver on time
Cons
  • Ridiculous pricing
Loss
$6000
Preferred solution
Let the company propose a solution

Price gouging

Price for propane a full $2 more per gallon than the other local company but since we lease tank from them, we have not choice, especially in middle of snow storm!
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ID
#2446434 Review #2446434 is a subjective opinion of poster.
Location
Dallas, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaining

We have been low on propane since the snow event in south Texas. We had 40% the day before the snow started. Once the snow started we dropped to 23%. With rolling blackouts we couldnt use the fire place because of low propane. Then the power stabilized and a water boil was put in place. We have less than 10%. We were told twice in the same day we would get a delivery. The next day still no delivery. Then we were told we would be put back on the list for a delivery. If we run out, call back. Totally unsatisfactory.

User's recommendation: Check around before using Suburban Propane.

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ID
#2433249 Review #2433249 is a subjective opinion of poster.
Service
Suburban Propane Gas Supply
Cons
  • Customer service
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer
What isn't wrong with this company? Oh where do I even begin. Alright, nobody ever told me that I had to pay a tank rental fee. This is my first time having propane so I honestly didnt know any better. They told me it was $10 I said no problem and paid it. Very...
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ID
#2426375 Review #2426375 is a subjective opinion of poster.
Location
Vernon, Pennsylvania
Pros
  • Cant think of any
Cons
  • Too expensive
  • Tank removal fee
  • No communication
Preferred solution
Let the company propose a solution
I am replacing my propane furnace and water heater with high efficiency heat pumps due to the high cost of Suburban Propane and poor service. My tank has been empty for 11 days now. I added up my propane costs for two years and then divided by 24 months. The result is...
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ID
#2424882 Review #2424882 is a subjective opinion of poster.
Location
Knoxville, Tennessee

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Verified Reviewer
New Reviewer
Quite possibly the worst company I have ever done business with. There is a reason they have a 1 star average based on over 100 customer reviews. About 7 years ago, inherited a new tank through a home purchase. Long story short, someone at my local office didnt do...
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ID
#2416236 Review #2416236 is a subjective opinion of poster.
Location
Straban, Pennsylvania
Service
Suburban Propane Residential Gas Supply
Cons
  • Overpriced
Preferred solution
Let the company propose a solution
New Reviewer

Empty tank 4 days now (Feb 10) no heat

Worst service on the planet! I am on the "keep full program" yet my tank has been empty for 4 days now, it is February 10th. We have no heat, no hot water, no cook stove. We are in our 70's and in poor health. Always paid our bills on time, like immediately. Our road is clear of snow. Other gas delivery trucks have been by our home today, yet Suburban's driver claims he tried but could not get in due to snow. I checked our roads in my car at 10 a.m. and had no problems at all so he is either a liar or an idiot. I checked my records and our last fill was Sept 7th, over 5 months ago! Poor service is an understatement, they should all be fired.

User's recommendation: Choose a different supplier.

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1 comment
#1986630

We have the same problem with them they told us the same thing and if my little car can make it im sure they can and we are in ohio

ID
#2415424 Review #2415424 is a subjective opinion of poster.
Location
Waynesville, North Carolina
Service
Suburban Propane Propane Tank Refill
Cons
  • Customer service
  • Poor customer service
Loss
$500
Preferred solution
Fire everyone at the Waynesville site for being totally incompetent.
New Reviewer
I have just spoken to Suburban Propane. They have increased their propane charge by 288% since we signed on 16 months ago (when it was $1.75 per gallon). Their per gallon propane charge went up 63% since the last time I purchased propane 10 months ago (when it was...
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ID
#2387609 Review #2387609 is a subjective opinion of poster.
Service
Suburban Propane Tank Refill
Cons
  • Price
Loss
$286
Preferred solution
Price reduction
New Reviewer

Sick of hearing I need to reschedule ur delivery

I have 1 tank set, and called to schedule a second tank to be set up. Both times I was supposed to get my tanks set, they rescheduled. They don't have enough staff to get timely deliveries. When they do reschedule its weeks out. There customer service sux! Once again its January, and no heat!

User's recommendation: Don't do it!! Get someone else.

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ID
#2370033 Review #2370033 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Terrible service

Ordered propane before bad snow storm, they would not come until my delivery day, (said everybody was going 2 get snow &;;;;;;;; wasn't my day) had storm ; had driveway plowed twice, finally came & put big ruts in my yard & driveway
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ID
#2357135 Review #2357135 is a subjective opinion of poster.
Location
Carlisle, Pennsylvania

Horrible Customer Service

Even though I have repeatedly told them not to fill my tank unless I call them and request a fill, they come out anyway and fill the tank. The lady I spoke with in Enon, Ohio was incredibly rude and always tries to blame the consumer. I didn't have a contract with Suburban and they still came onto my property and filled my tank.

User's recommendation: Do Not Buy from Suburban!

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ID
#2337419 Review #2337419 is a subjective opinion of poster.
Location
Springfield, Ohio
New Reviewer
Suburban Propane - Poor service and customer service
Suburban Propane - Poor service and customer service
Suburban Propane - Poor service and customer service
Suburban Propane - Poor service and customer service
Suburban Propane - Poor service and customer service
Fireplace is ran on propane, had a service guy come out to run it for the first time and after one day the fireplace turned black, the service guy was supposed to run test seeing it was the first time running it, but no test was ran I watched him plug it up and turn it...
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ID
#2310202 Review #2310202 is a subjective opinion of poster.
Location
Spanaway, Washington
Pros
  • There are no pros
Cons
  • Dishonest borderline unethical
  • Uneasy to talk to
  • Will not use again
Preferred solution
I want my fireplace working

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