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Pissed Consumer Interviews ?

We had a budget plan in place with Suburban. A few months into the contract, the budget was reevaluated. They then made our payment over $300 per month than what it was supposed to be originally. I found out later on that this happened because they underestimated how much fuel we would be using. We don't use an astronomical amount of fuel, and just by using Google I was able to see that we used right around the same amount as the average household. If I can go on Google and find that out, then why can't the people who work there come up with an estimation that makes sense. A difference of over $300 per month is outrageous. I make payments online, and neither the account dashboard or the "pay my bill" option indicates a current balance. You have to go into your transactions in order to see it. Our plan called for $150 per month and I paid $100 every two weeks, so I assumed that everything was fine. So for a few months my account kept going in the negative because nobody alerted me that either our bill was past due or that our budget plan had changed. I called and when I found out that our budget plan had been changed, I cancelled our next delivery and told them that I would not be doing business with them again. I had been charged multiple late fees. In the months that all of this was going on, we had another issue and had called a few times regarding that. At no time on the phone did any representative feel the need to let us (my husband and I) know that the account was overdue.After all this happened, my husband's uncle, who works for the company, noticed that my husband was not getting the "friends and family" discount on fuel. Which we were supposed to have gotten the entire time. So we were told that it would be applied to our current balance. I called today because I thought I had paid it off and noticed we still had a balance. When I spoke to the manager of the Albany Suburban branch (who I had spoken with many times previously), she told me that they would not be applying the discount, since we were choosing not to continue with Suburban Propane in the future. She said that when they were discussing applying the discount, she did not know that I would not be continuing service. That is a complete lie. Every time I spoke with her I made it clear that I would be done with Suburban once our contract is up. I even posted a status on Facebook regarding my experience and the manager CALLED ME to ask me to take the post down. I told her that I wouldn't take it down and that people should know about my experience and about how Suburban Propane does business. In the post I clearly stated I would never go through Suburban again. So to be told that we should have been getting charged less for 8 months, but that we are not entitled to get that money back, is INFURIATING.Don't waste your time here. They charge way above every other company for fuel. Not only that, but I feel that in all my interactions, this company has been shady and deceiving. I will NEVER go through them again and I will absolutely be warning any of my friends or family members who are considering them.
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Suburban Propane - Awful. Beware

Charged $512 for propane that was never delivered. I switched companies, took a year to pick up their tank. Could never *locate* my account so I could argue the above charge until I got a legal notification. Liars who prey on their clients.
#1382919
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I have been a suburban propane customer for 2 + plus years and am very dissatisfied with their service, besides being overpriced, they do no provide good service, they are very hard to reach, have left them numerous phone messages and called them a few times as well. I...
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Anonymous
Anonymous

they don’t hesitate to take your money that’s forsure ,,This company needs to be shut down

1.0
#1378147
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Bought a house with there tank already there so I used the service for 3 months and found that there gas was a lot more then my other local company’s..After switching and asking them to remove there tank they informed me I sign a 3 yr contract and had to pay 206...
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1.0
#1374657
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Suburban Propane - Outrageous rent for tanks i can't get rid of.also has price

Called service dept. Many times! Rude !! They are pissed i don't use and waste their expensive gas. I have 2 two hundred pound tanks!!.
1.1
Details
Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1373822
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I cancelled my service with suburban 2 weeks ago and their tank is still sitting in my yard. I called again today to ask them when they were coming to pick it up and there reply to me was they have 30 days, I just wonder who gave them the right to leave their tank sit...
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1.0
Milton, Pennsylvania
#1373332
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For the last several years I have been on a budget plan. The equipment rental has been included. From day one i have been working the closest office in Wise co Va. The customer service lady knows my situation and on a fixed budget. It went good until last year. I was...
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1.0
Richlands, Virginia
#1371577
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Suburban Propane - Price gouging

Called about fill up of propane told it would be $4.89 a gallon or approximately $1400 to fill it up. Not good other companies are under $2 a gallon. I don’t know what’s going on.
1.2
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1370580
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I purchased a new home in July 2017 and it had propane with the suburban tanks already at the home. I never had a house with propane before. Last year, my bills jumped to $4.46 per gallon. I use over 1000 gallons per year. They also delivered 26 gallons in August, when...
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1.0
I didn't like
  • That they treat their customers terribly
#1366501
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We bought our hot water heater from S.P. nine years ago and since we're no longer customers (we've since switched to coal to save money-we currently spend about $1000/year to heat our whole house with one centrally located coal stove ) and do not have an "active...
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Anonymous
ruy

They are a rip off company charging misc. fee's and inflated pricing. They constantly change their billing practices and deliver fuel automatically even when on will call list

1.0
#1358308
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Contact Suburban Propane

Mailing Address:
Suburban Propane
240 Route 10 West P.O. Box 206
Whippany, New Jersey 07981-0206
United States
Phone:
(800) 776-7263
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Suburban Propane - Unexpected bill

I came home find a suburban plastic bag I my yard in was a bill for203 dollars for 5 gal of propane and I never called them to fill the tanks because I New they were full
1.0
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Billing Practices
#1358268
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