filters
state:
Show
city:
Show
product:
Show
I have lived in my current house for 12 years & have always had suburban propane . At the first of the year, I received my annual "rental fee" to have one of their propane tanks on my property. I paid my bill electronically as I have always done. I continue to receive...
Read more
1.0
I didn't like
  • Anything at this point
#1282167
Reply to reviews
I own and am renovating an 8 unit apartment complex. As I complete each unit, I have the propane started and then have new tenants switch into their name. Months later, I am still getting bills for a unit already switched into tenants name. I had to go in there to take...
Read more
1.0
#1278549
Reply to reviews
I had initially filed a complaint regarding lack of communication with Suburban Propane. I had questions, concerns, didn't understand the reason for a credit applied, why additional propane was supplied above the amount as stated in the Locked in Agreement (at a...
Read more
#1263355
Reply to reviews
In 2016 my wife told them we would be changing companies because she went to work for a competitor and we would not be getting any more gas. She told them to take us off automatic fill. They came and refilled the tank anyway and we had a long fight with them over...
Read more
Anonymous
Anon

In what state are you located? I have Suburban Propane in NC (but only have a gas fireplace) and never had them auto fill. They do send emails to remind me if I need gas to ca...

1.0
I didn't like
  • Service
#1257434
Reply to reviews
Show

Suburban Propane - Overpricing, breaking contra

This is the most irreputable utility company I have ever dealt with. Broke a locked in agreement regarding # of gallons to be delivered, max # of gallons of 250 suddenly changed to 500 gallons, and now I am asked to pay a huge sum of money in 3 installments, without understanding why. Consumer beware!
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1249186
Reply to reviews
Show

Suburban Propane - Criminals

Came to fill my tank came back a couple of weeks later and shut off. No bill recd charged my husbands card. Have used propane at this house 20 years never had a problem until suburban propane took over. They need to be run out of Texas. After they screwed up shut off my gas the tank has a mysterious leak. More money. Please suburban propane come get your tank out of my yard!!!!!
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1247974
Reply to reviews
I have had Suburban Propane since last summer and I have had nothing but problems with them, and I have no choice but to use them because I live in an apartment complex. First they charge a $500 deposit which is required for all people in my apartment complex, and if...
Read more
1.1
I didn't like
  • Will not use again
  • Billing
#1246005
Reply to reviews
Whatever you do, DO NOT choose Suburban for your propane. They will lock you into a contract that allows them to commit legal price gouging. They will NEVER quote you a price over the phone, so you often do not find out the price until delivery ($5/gallon? profiting...
Read more
#1242416
Reply to reviews
Update 4/23 Since February I was told that they were going to pick up my tanks and they have not come out since. But they are very quick to charge me a tank rental fee, but they are slow to recognize their error, and correct their bill ing to show that I was charged...
Read more
1.7
I liked
  • Office staff is real nice although in-effective
I didn't like
  • Price gouging
  • Extremely high price compared to other companies in the area
  • Did not deliver propane
#1239158
Reply to reviews

Contact Suburban Propane

Mailing Address:
Suburban Propane
240 Route 10 West P.O. Box 206
Whippany, New Jersey 07981-0206
United States
Phone:
(800) 776-7263
More
I have been a customer of Suburban Propane for 17 years, I prepay so I can get a better rate but like other reviewers had mentioned their rates are higher than other suppliers. The practice I think is extremely unethical is that in the spring when winter is over and...
Read more
Anonymous
L Timmerman

They did the same thing to me. I'm calling Monday to have their tank removed and Cherry Propane is my new service.Tired of getting screwed with not even getting kissed first.

1.4
#1237534
Reply to reviews