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In 2015, I moved to a rural area and became a Suburban Propane customer. They had a monthly budget payment plan (instead of paying at each delivery which can be very expensive) and automatic delivery of propane so I didn't have to worry about running out. For the first...
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Anonymous
Anonymous

QUOTE : "I admit to not doing my due diligence" Now you have seen the results of that negligence. It's a stiff lesson but I'd bet you're more cautious about things now. It's i...

1.2
I didn't like
  • Lack of resolution
  • Dishonest pricing policies
  • Dishonest contract
#1330498
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They lure you in with a reasonable price, then jack the price per gallon if you don't use a large enough quantity to suit them,,, in my case the price went up to $6,15 or more per gallon while the price at the stations was $3,00 or less, and I was also renting a 250...
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1.3
I liked
  • Out of my life forever
#1326106
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We use propane just for our stove We are charged and yearly rental. They will not delivery if we own the tank, so you have to rent. For maintenance on the tank, we never seen anyone come out to check the tank. I watched the last delivery guy that came out, he did...
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#1325227
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Suburban Propane - Too high! Price gauging!

I have been a customer for 9 yrs but going to change, this company has the worst customer service and they charge more than everyone else on their propane
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1297209
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On June 25 my husband found a bill for over $1,000.00 hanging on our door. Suburban Propane out of Mondovi, WI charged us $3.349 per gallon of propane. The average price in our area on this date was $1.11. I called them immediately and told them that this was highway...
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Anonymous
Liz Hartley

Did you get a refund? We just had this happen to us today in Florida. They left an almost $800 bill on our door when we too told them we would call when we wanted propane and ...

2.0
Mondovi, Wisconsin
I liked
  • Staff
  • When i cancelled my service
I didn't like
  • Dishonest borderline unethical pricing
  • Overpriced
#1295704
Reply to reviews
Suburban Propane is on my very last nerve. It's taken me 7 calls and 7days to get a gas leak to my grill dealt with. I just got a bill of $199 for the 'emergency call' when I noticed the line leaking. The didn't TELL me there was a $199 dollar charge to come out! (For...
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#1290879
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I live in Severn, MD in a townhouse and Suburban Propane is overcharging my household for propane use of other houses. I’ve received the same bill as my neighbors who have bigger households and that do not work. My husband and I are gone nearly 12-14 hours of the day...
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1.0
#1286091
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I have lived in my current house for 12 years & have always had suburban propane . At the first of the year, I received my annual "rental fee" to have one of their propane tanks on my property. I paid my bill electronically as I have always done. I continue to receive...
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1.0
I didn't like
  • Anything at this point
#1282167
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I own and am renovating an 8 unit apartment complex. As I complete each unit, I have the propane started and then have new tenants switch into their name. Months later, I am still getting bills for a unit already switched into tenants name. I had to go in there to take...
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1.0
#1278549
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Contact Suburban Propane

Mailing Address:
Suburban Propane
240 Route 10 West P.O. Box 206
Whippany, New Jersey 07981-0206
United States
Phone:
(800) 776-7263
More
I had initially filed a complaint regarding lack of communication with Suburban Propane. I had questions, concerns, didn't understand the reason for a credit applied, why additional propane was supplied above the amount as stated in the Locked in Agreement (at a...
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#1263355
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