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Pissed Consumer Interviews ?

We had a budget plan in place with Suburban. A few months into the contract, the budget was reevaluated. They then made our payment over $300 per month than what it was supposed to be originally. I found out later on that this happened because they underestimated how much fuel we would be using. We don't use an astronomical amount of fuel, and just by using Google I was able to see that we used right around the same amount as the average household. If I can go on Google and find that out, then why can't the people who work there come up with an estimation that makes sense. A difference of over $300 per month is outrageous. I make payments online, and neither the account dashboard or the "pay my bill" option indicates a current balance. You have to go into your transactions in order to see it. Our plan called for $150 per month and I paid $100 every two weeks, so I assumed that everything was fine. So for a few months my account kept going in the negative because nobody alerted me that either our bill was past due or that our budget plan had changed. I called and when I found out that our budget plan had been changed, I cancelled our next delivery and told them that I would not be doing business with them again. I had been charged multiple late fees. In the months that all of this was going on, we had another issue and had called a few times regarding that. At no time on the phone did any representative feel the need to let us (my husband and I) know that the account was overdue.After all this happened, my husband's uncle, who works for the company, noticed that my husband was not getting the "friends and family" discount on fuel. Which we were supposed to have gotten the entire time. So we were told that it would be applied to our current balance. I called today because I thought I had paid it off and noticed we still had a balance. When I spoke to the manager of the Albany Suburban branch (who I had spoken with many times previously), she told me that they would not be applying the discount, since we were choosing not to continue with Suburban Propane in the future. She said that when they were discussing applying the discount, she did not know that I would not be continuing service. That is a complete lie. Every time I spoke with her I made it clear that I would be done with Suburban once our contract is up. I even posted a status on Facebook regarding my experience and the manager CALLED ME to ask me to take the post down. I told her that I wouldn't take it down and that people should know about my experience and about how Suburban Propane does business. In the post I clearly stated I would never go through Suburban again. So to be told that we should have been getting charged less for 8 months, but that we are not entitled to get that money back, is INFURIATING.Don't waste your time here. They charge way above every other company for fuel. Not only that, but I feel that in all my interactions, this company has been shady and deceiving. I will NEVER go through them again and I will absolutely be warning any of my friends or family members who are considering them.
Sent to Executive management team at suburban I have been a Suburban customer since 2007 and have never had the experience I’m to share with you now, before. I’ve been with this local Placerville Company thru many pricing changes, thru the great recession when gasoline...
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Company wrote 0 public responses to the review from 3 hours ago.
#1421079
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If you want low prices on propane go somewhere else. Prices range from $2.00 to $5.00 depending on a lot of different variable that change with time. If you want fees, fees, fees go to suburban; deliver fees, rental fees, safety fees, fuel surcharge fees... They will...
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Company wrote 0 private or public responses to the review from Dec 03.
1.1
I liked
  • Delivery guys are typically nice
I didn't like
  • Being over charged
  • Restocking charge
#1413820
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Contacted them on 11/19/18 requested delivery was told they had up to 10 days to deliver I said ok but I’m almost out. Was told to go to the gas station get kerosene till they got there. Well it’s day 10 still no delivery. I called back asked where the fuel was and got...
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Company wrote 0 public responses to the review from Nov 29.
#1410573
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I have witnessed people smoking in the Fairfield Maine location!! As a local resident I am sick of this smoking on propane facility serious people.. Also the fence is left unlocked and opened most of the time. And above all the equipment leaking propane from propane...
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Company wrote 0 private or public responses to the review from Nov 18.
Fairfield,Maine
#1403198
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I worked at a gas company in dundee florida for about 10 yrs. i even put out one of there (suburban) trucks that was on fire and the driver was running from while it was still pumping they bought out the company i worked for everything was ok they said i was keeping my...
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Company wrote 0 public responses to the review from Nov 17.
Anonymous
Anonymous

A common misconception is that co-workers become "family". They are not, and never will be unless you work for a firm owned and operated by relatives. The first thing many com...

#1402394
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They came onto our property delivered a full tank of gas. We had only ever ordered half a tank at a time. Gave us a bill for in excess of $700 when there was a lock box on the home and it was up for sale. When we approached them about it and asked them to remove half...
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Company wrote 0 public responses to the review from Nov 15.
#1400973
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Scarborough Maine Location. I purchased a 4 unit rental property that had Suburban propane tanks. At closing I found out that they were WAY over charging the previous owner compared to what they quoted me. Then they quoted me a per gallon price, then when they delivery...
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Company wrote 0 public responses to the review from Nov 14.
#1400114
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We have our home on the market, and are living in Charlotte NC, we normally fill our tank once a year to heat our spa and normally that would cost around $300. We have been traveling back and forth to Charlotte for the last 6 years. When we put it on the market we...
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Company wrote 0 private or public responses to the review from Nov 12.
1.0
I didn't like
  • Customer service and being held to ransom
  • Anything at this point
  • Refund policy
#1398782
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Suburban Propane - Thieves

New customer. They want $350 to turn my propane meter on . for a pay for what you use total CROOKS . I could see if i had them before and i screwed them ! But this is my first experience with Suburban Propane. If i had my choice i woulx not use them . hate them already Wtf
Company wrote 0 public responses to the review from Nov 09.
1.4
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1397182
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Contact Suburban Propane

Mailing Address:
Suburban Propane
240 Route 10 West P.O. Box 206
Whippany, New Jersey 07981-0206
United States
Phone:
(800) 776-7263
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They have doubled my monthly budget payment based on the unusually cold weather we had from Jan-March . I did contact them and yes within the past 2 months even some rude employees answering the phone. They always have an excuse for reasons why they doubly my payments....
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Company wrote 0 public responses to the review from Nov 02.
#1393087
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