I was so disgusted with them I changed vendors for propane. The new vendor came installed a new tank, set it up and checked it all out. The driver said they would contact Suburban to pick up their empty tank. It has been about 20 days since and the tank is still here....Read more
I really hate when I get a bill stating that a delivery was made. I just bought a house about 6 months ago, paid the annual rental fee, I get a bill in the mail stating that my rental fee is due, hmm.... I thought that was annually, not every 6 months. I talked to...Read more
Suburban Propane - One time fill
I told them I wanted a one time fill up. I paid them when they got here and that was it. I lived at that location for a month. They’re tryig to charge me extra money because they came and filled it up after I specifically said I only wanted a one time fill up to the lady of the phone and all the guys that came to fill up my tank the first time
Rolesville, North Carolina
Called to cancel because the rental fee was rediculous. They send me. 210$ bill for picking up the tank and put on another rental charge UNREAL!!Read more
Suburban Propane - Former employee
Worst propane company ever They price gouge everybody, hidden fees,treat employees very bad, I got a 5 cent an hour raise as well as the others in my csc ( customer service center ) csc should mean “Continue Screwing Customers”.. They are only concerned with stock price and returns for investors of which company upper management owns most of the stock. Shameful company
Suburban Propane - Price gouging
Since I have a suburban tank from when I bought the house I have to go thru them and pay a tank rental fee annually. They charge $1.00-$2.00 more per gallon vs the other local companies. They say it’s because I don’t purchase that much gas from them. Newsflash, if you weren’t ripping me off each time I needed it i would buy more!
Suburban Propane - Horrible!!!
I was on auto fill but they waited until after my 1st year contract was up to fill me. I had to call as i was almost out. The cost per gallon went from 1.99 to 5.06!!! Then, without an invoice they added on a late fee. Not trustworth...
We had a monthly delivery set up and they switched their office from Lancaster to Bakersfield after that we haven’t had a delivery had t contact them the first time they ran us out of fuel they stated we don’t have a delivery date so they dropped the ball!! Two months...Read more
Suburban Propane has a well deserved reputation for gouging their customers. I live in New Hampshire and they are charging me $4.00 a gallon when everyone else is in the $2.20 - $2.60 range. I have terminated my business with them and am trying to get them to remove...Read more
Had Suburban replace our 500 gallon propane tank in November. We just purchased this home in July 2017 and inspection suggested having our tank replaced due to age. We paid almost $4,000 for a new tank and fill up in late November. Last week our heat went out so we...Read more
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