filters
state:
Show
city:
Show
product:
Show
I was so disgusted with them I changed vendors for propane. The new vendor came installed a new tank, set it up and checked it all out. The driver said they would contact Suburban to pick up their empty tank. It has been about 20 days since and the tank is still here....
Read more
#1227264
Reply to reviews
I really hate when I get a bill stating that a delivery was made. I just bought a house about 6 months ago, paid the annual rental fee, I get a bill in the mail stating that my rental fee is due, hmm.... I thought that was annually, not every 6 months. I talked to...
Read more
#1224410
Reply to reviews
Show

Suburban Propane - One time fill

I told them I wanted a one time fill up. I paid them when they got here and that was it. I lived at that location for a month. They’re tryig to charge me extra money because they came and filled it up after I specifically said I only wanted a one time fill up to the lady of the phone and all the guys that came to fill up my tank the first time
1.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Rolesville, North Carolina
#1224340
Reply to reviews
Called to cancel because the rental fee was rediculous. They send me. 210$ bill for picking up the tank and put on another rental charge UNREAL!!
Read more
Anonymous
eugine

Suburban charges $1 per gallon on tanks picked up and calls it a restocking fee because they have to pump out the gas and send the tank to be refurbished. one of the many scam...

Anonymous
Sandy

This just happened to us as well! My mind is blown! One of the answers I had was I’m in new Smyrna Beach and they are in Kissimmee so it’s a long way for them to drive over he...

1.0
#1218252
Reply to reviews
Show

Suburban Propane - Former employee

Worst propane company ever They price gouge everybody, hidden fees,treat employees very bad, I got a 5 cent an hour raise as well as the others in my csc ( customer service center ) csc should mean “Continue Screwing Customers”.. They are only concerned with stock price and returns for investors of which company upper management owns most of the stock. Shameful company
1.3
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1217673
Reply to reviews
Show

Suburban Propane - Price gouging

Since I have a suburban tank from when I bought the house I have to go thru them and pay a tank rental fee annually. They charge $1.00-$2.00 more per gallon vs the other local companies. They say it’s because I don’t purchase that much gas from them. Newsflash, if you weren’t ripping me off each time I needed it i would buy more!
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1215552
Reply to reviews
Show

Suburban Propane - Horrible!!!

I was on auto fill but they waited until after my 1st year contract was up to fill me. I had to call as i was almost out. The cost per gallon went from 1.99 to 5.06!!! Then, without an invoice they added on a late fee. Not trustworth...
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1207332
Reply to reviews
We had a monthly delivery set up and they switched their office from Lancaster to Bakersfield after that we haven’t had a delivery had t contact them the first time they ran us out of fuel they stated we don’t have a delivery date so they dropped the ball!! Two months...
Read more
1.0
#1205058
Reply to reviews
Suburban Propane has a well deserved reputation for gouging their customers. I live in New Hampshire and they are charging me $4.00 a gallon when everyone else is in the $2.20 - $2.60 range. I have terminated my business with them and am trying to get them to remove...
Read more
#1203355
Reply to reviews
Had Suburban replace our 500 gallon propane tank in November. We just purchased this home in July 2017 and inspection suggested having our tank replaced due to age. We paid almost $4,000 for a new tank and fill up in late November. Last week our heat went out so we...
Read more
Anonymous
one of many

company is terrible

1.3
#1200662
Reply to reviews