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I am disabled and awaiting my hearing for disability so right now me and my husband live on 1500/mo with a mortgage of 850/mo. This does not leave us with much after utilities are paid. Our last delivery, Suburban was here 3 times within 2 weeks which gave us a bill of...
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3.4
I didn't like
  • How they handled things
#1057587
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The most horrible company. When i started getting propane was with another company that since we did not use a lot left me go with a will call when i needed. Then they sold to suburban and they would not let me do that claimed it was a liability issue. So had to pay...
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1.4
#1056475
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Due to financial problems became behind on monthly payments. I had to file chapter 13 bankruptcy. I called the company to arrange better payments on my past due balance. Told them I had not yet included them in bankruptcy. Wanted to work it out. They did not lock my...
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2.2
#1055057
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Suburban Propane - MAJOR GOUGING

Suburban Propane
#1098067
1.0
Details
Take your BBQ tank to town and pay 2:80-3:00$ per gallon,,,, to have them come out and deliver bulk, for a 250gallon tank they charge $6:15 per gallon,,, SORRY, THAT AIN'T HAPPENING !!!! I'll finish what is in the tank and go to 100# tanks, taking them to town myself !!!!
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Suburban Propane - F the Customer

Suburban Propane
#1072609
1.0
Details
I try to use your website because customer service @ Augusta Nj office is a NIGHTMARE. Your website is unusable to complete a purchase contract. Had the misfortune of being a customer for over 18 yrs. WORST COMPANY EVER...keep up the S$$T Work!
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Suburban propane intentional damage
1/1

Suburban propane intentional damage

Suburban Propane
#1070757
1.0
Details
When the employee disconnected my gas line he intentionally bent the copper line double . I will be filing charges with the BBB, and the sign a warrant against this company. This propane tank has been empty since we bought the house, we are the third owner of this house since the stated 2011 cutoff.
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Suburban Propane - $4.99/gal? Twice the natl avg. Feeling gouged

Suburban Propane
#1068548
1.7
Details
Just got bill for hot tub. Over $500
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We started with Rocky Mountain Propane 9 years ago. Didn't think to much about it when they were bought out by Suburban. Started feeling like I was paying to much to heat my house so I started shopping around. I found that they were charging nearly twice the price as...
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1.5
I liked
  • Local personnel
I didn't like
  • Price gouging
#1054652
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I have a propane fireplace and since I live in Florida it gets very little use. One day December 2016 it was a little chilly so we decided to light up the fireplace. It wouldn't light. Since we hadn't used it, my husband went out to check the tank. He came back in to...
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#1048462
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We had Suburban about 4 years for our pool heater that we rarely use (it's FL), and a fireplace we've recently replaced with electric. So the $70 fee to top off the tank (?) every 3 months was a waste. They sent a guy, who quickly assesed that he could not move the...
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Anonymous
Anonymous

Surburban Propane are the worst company to do business with. Arrogant jerks. Let me run out of fuel two times in middle of winter. Not sorry for not having heat for 2 days...

h.kitchener
h.kitchener

Check the contract you signed when you first signed up with them and see what it says about procedures, fees, etc. when you cancel their service. The SOP is for them to drain ...

1.4
#1045469
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Awful awful company. Have been using them for 7 years and paid them well over a thousand dollars. I came home today to a yellow tag on my door saying they locked my tank due to a nonpayment of $60 for a tank rental fee when I recently paid hundreds to have it filled. I...
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1.0
#1044653
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I called the Rutland Vermont suburban propane office and conversed with Ashley. I informed Ashley that I was a new customer preparing for a new dwelling to be erected and needed to purchase propane. After completing the contractual agreement Ashley forwarded me to the...
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1.2
#1040815
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I have not purchased Propane in about 6 years from Suburban Propane, since I only use the propane for my pool heater I typically wait for the market price to fall then fill my 1000 gallon underground tank. I originally used and signed an agreement with Agway 1n 2000 to...
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Anonymous
Anonymous

You get an expensive asset installed by a company then proceed to use little to no product and you don't expect them to extract a minimal return on it? $52/year seems more th...

#1030216
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When we switched from surbanpropane company to a different one we saved 600 dollars for propane. We switched in November, they didnt pick up tank until march, first thaw of the year. Driver tore up our yard and ran over flowerbeds. Broke cement in driveway. Driver just...
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rollo2016
rollo2016

One of the first things you learn when having propane or petrol delivered in a large, heavy truck is to never allow them to drive onto your driveway, especially if it is made ...

#1028001
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