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My tank was automatically refilled in December, 2017, and the bill was left for us on our door. When I returned from vacation I was shocked to see the price of $5.49/gal when four months earlier I had another propane tank filled at our cabin for less than $2/ gallon. I...
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Anonymous
Lucille

And you get what you pay for. That competitor you speak of, is probably not even answering their phones now. Suburban is.

#1156800
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Enon, Ohio
#1151690
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On October 2017, Suburban Propane in RI came to refill our 200 gallon tank. They refilled 58 gallons and charged us $5.75/gallon. We were furious!!!! We called them and asked them to explain why the cost per gallon was extremely high and their response was propane is...
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Anonymous
Propane Man

Call Propane Plus and switch to them. You won’t have these problems

1.0
#1149080
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Suburban Propane - Ripping off the seniors

Suburban Propane
#1134577
My mothers bill went from $10 to $52, she barely uses the hotwater. She only has propane for the water heater. Shes 89, frail and cant get around. When i called they said she used alot of hotwater, how else would the bill get there. I am thankful we moved her out. Now they cant screw her anymore. People live on fixed incomes, your pricing practices hurt them.
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Suburban Propane - Criminal Organization

Suburban Propane
#1133829
I closed my account and continue getting billed. I call and never seem to get any where. Buy elsewhere, don't trust this company. I dont BELIEVE they are putting the propane in the tank. Just billing credit card.
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Suburban Propane - Big time rip off

Suburban Propane
#1132812
1.0
Details
Took their tank with our $500.00 worth of gas away and now refuses to refund us. Boy!! Is that double dipping or not?? Them and their illegal practices need to be investigated. Customers BEWARE!!!!
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Additional Fees
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Suburban Propane - Thieves

Suburban Propane
#1125629
1.8
Details
This company is a joke. Charge you for stuff that they never charged before and then say they have always done that.
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I've unfortunately been a customer for 14 years, and getting rid of them is difficult due to having a buried tank in my yard of theirs, and the hassle of getting it dug up and a new one installed. They have slow service as to deliveries, and are over priced. The most...
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1.2
I liked
  • Delivery guys are typically nice
I didn't like
  • Slow delivery
  • Price
#1144976
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This is the biggest POS company I have ever dealt with. Prices for propane in my area range between $ 2.20 a gallon to $2.49 a gallon. This company is wanting to charge me $3.79 a gallon. After calling 4 times I finally got to speak to the manager. He offered to lower...
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Anonymous
Anonymous

It’s illegal to charge excessive prices. Report them to the FTC (Federal Trade Commission. Very easy to do on line. Suburban immediately lowered my price $1.55/gal.

1.0
I didn't like
  • Lack of resolve when i called tocancel
  • Fees
#1142979
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I own my own propane tank and I was told that delivery would be about mid December. I stated that I would call back to confirm price. On 12/4/17, I planned to call to cancel any future deliveries. Before I could call that day, the propane truck came and started to fill...
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1.5
I didn't like
  • Will not use again
#1142385
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I call for propane when I I was advised to call. When the tank is between 25-20% they constantly miss my delivery date then my tank goes empty. Your terrible crook of a company then tries to charge me 175 for an emergency fill up or a leak check test. Don't miss my...
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1.0
#1141329
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Made an appointment for service, took the day off they never showed up. Lost a days pay, did not bother them at all. 2nd time made appointment, never showed up. 3rd appointment , showed up but does not know whats wrong. I will get back to you, never got back to me....
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I didn't like
  • Service
#1139372
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I've spoken with Tony on at least three occasions. During those conversations I've explicitly told her not to refill my tank without calling me for approval. I was out of town for a week and upon my return 11/22/17, I see an invoice from $568.00 on my front porch. When...
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1.2
#1139069
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They are by far the highest priced propane company in the area. On top of their price per gallon being high, they have ridiculous charges that they also tax you on. The charges should be part of their overhead! The customer service representatives are extremely rude....
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1.2
#1135546
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