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They have doubled my monthly budget payment based on the unusually cold weather we had from Jan-March . I did contact them and yes within the past 2 months even some rude employees answering the phone. They always have an excuse for reasons why they doubly my payments....
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#1393087
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Suburban Propane in Fairfield, Maine - Avoid at all cost!!!

We were long-standing customer an out of the blue the area manager decides to move our tanks without our permission. When we requested them to return them to the previous location they refused. We ended up getting the state attorney generals office involved.
1.6
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Fairfield, Maine
#1392915
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Contacted Suburban Propane about removing tank their tank, will cost $90, plus $0.75 for each gallon pumped and do not get any credit for the unused gas they remove. So I paid when they filled my tank and now I am told I have to pay for them to remove MY GAS without...
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1.0
#1386705
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I was a customer for 17 years. I suspended service when I realized they were charging me $4.27/gal when the going rate was $1.90. They then locked my tank. Threatened me not to have another company fill it. I offered to buy the tank they won’t sell it or let me pay to...
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Anonymous
Jed Thomas

same thing happened to me.. I dug up underground tank and closed account. tank sat in my driveway for 30 days to get picked up. They owed me $1,250 cuz I was ahead on budget p...

Anonymous
Anonymous22

https://www.nyserda.ny.gov/Researchers-and-Policymakers/Energy-Prices/Propane/Average-Propane-Prices Check out this website. Average price for those that use 1,100 gal of prop...

1.0
#1385973
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Suburban Propane - Awful. Beware

Charged $512 for propane that was never delivered. I switched companies, took a year to pick up their tank. Could never *locate* my account so I could argue the above charge until I got a legal notification. Liars who prey on their clients.
#1382919
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I have been a suburban propane customer for 2 + plus years and am very dissatisfied with their service, besides being overpriced, they do no provide good service, they are very hard to reach, have left them numerous phone messages and called them a few times as well. I...
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Anonymous
Anonymous

they don’t hesitate to take your money that’s forsure ,,This company needs to be shut down

1.0
#1378147
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Bought a house with there tank already there so I used the service for 3 months and found that there gas was a lot more then my other local company’s..After switching and asking them to remove there tank they informed me I sign a 3 yr contract and had to pay 206...
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Anonymous
Anonymous

Decided not to read the contract or even ask? You should know what you’re getting into before you start business with any company

1.0
#1374657
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Suburban Propane - Outrageous rent for tanks i can't get rid of.also has price

Called service dept. Many times! Rude !! They are pissed i don't use and waste their expensive gas. I have 2 two hundred pound tanks!!.
1.1
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Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1373822
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I cancelled my service with suburban 2 weeks ago and their tank is still sitting in my yard. I called again today to ask them when they were coming to pick it up and there reply to me was they have 30 days, I just wonder who gave them the right to leave their tank sit...
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LyingBlueLacyDog609
LyingBlueLacyDog609

I am also having my 1000 underground tank removed after the spring thaw. I guess I will put a sign next to the tank for all the neighbors to read that says, "Suburban Propane ...

1.0
Milton, Pennsylvania
#1373332
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For the last several years I have been on a budget plan. The equipment rental has been included. From day one i have been working the closest office in Wise co Va. The customer service lady knows my situation and on a fixed budget. It went good until last year. I was...
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1.0
Richlands, Virginia
#1371577
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