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Made an appointment for service, took the day off they never showed up. Lost a days pay, did not bother them at all.

2nd time made appointment, never showed up. 3rd appointment , showed up but does not know whats wrong. I will get back to you, never got back to me. Heat still not working I always pay my bill on time but that does not make any differance.

The girl next door buys propane from them and when she had a problem they told her to call some one else. It takes a lot less money to keep a customer than advertise for new ones.

Product or Service Mentioned: Suburban Propane Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Service.

Company wrote 0 public responses to the review from Nov 29, 2017.
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