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1.8

Update 4/23 Since February I was told that they were going to pick up my tanks and they have not come out since. But they are very quick to charge me a tank rental fee, but they are slow to recognize their error, and correct their bill ing to show that I was charged for gas that I did not use.

IS THIS THE KIND OF COMPANY YOU WANT TO DEAL WITH? Update: 2/1/18 Instead of them fixing my bill for gas I never used they would rather just cancel my service. Update: 1/11/18 I have complained to your management team, and still Suburban Propane refuses to adjust the bill. They offer many reason why my tank is low now and that they smell no propane but they still cannot explain what happened to my missing gas.

And the only communication that I get from you is when am I going to pay the bill in full. This is by far the worst company I've dealt with. The technicians are good the service is horrible. I called them to inform them I had a problem with my tank they filled it 10 days ago and now I'm out of gas.

The crazy thing is that we did not use the tank at all, so the tank should be full. I called them and they told me I had no leak so where did the gas go and they did not know. But they were quick to refill my tank and charge me again. As soon as I get finish paying this bill I'm switching companies.

And they charge you a $150 to pick up the tanks what a rip-off!!!! Please shop somewhere else!!!

Reason of review: Pricing issue.

Monetary Loss: $200.

Preferred solution: Full refund.

Suburban Propane Pros: Office staff is real nice although in-effective.

Suburban Propane Cons: Price gouging, Did not deliver propane, Extremely high price compared to other companies in the area, Business practices and how they handle their customers.

Location: 1029, Memorial Blvd, Tobyhanna, PA 18466, USA

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