Product: Suburban Propane Customer Care Clear all filters (0 of 43 reviews match)
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I had initially filed a complaint regarding lack of communication with Suburban Propane. I had questions, concerns, didn't understand the reason for a credit applied, why additional propane was supplied above the amount as stated in the Locked in Agreement (at a...
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Suburban Propane Customer Care
#1263355
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In 2016 my wife told them we would be changing companies because she went to work for a competitor and we would not be getting any more gas. She told them to take us off automatic fill. They came and refilled the tank anyway and we had a long fight with them over...
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SteadyPuffin
SteadyPuffin

You're fortunate to have another choice. Most folks don't. They have to use Suburban Propane, or choose an alternative heating source.

Anonymous
Anon

In what state are you located? I have Suburban Propane in NC (but only have a gas fireplace) and never had them auto fill. They do send emails to remind me if I need gas to ca...

1.0
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Suburban Propane Customer Care
I didn't like
  • Service
#1257434
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As soon as I signed up and was of delivery date of tank and gas I scheduled a day off work.That day came and went with no sign of suburban. When I called they said they might have gotten stuck in my yard as it had been raining. If they had told me that when I signed up...
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1.3
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Suburban Propane Customer Care
#1159924
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Made an appointment for service, took the day off they never showed up.Lost a days pay, did not bother them at all. 2nd time made appointment, never showed up. 3rd appointment , showed up but does not know whats wrong. I will get back to you, never got back to me. Heat...
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Suburban Propane Customer Care
I didn't like
  • Service
#1139372
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I've spoken with Tony on at least three occasions.During those conversations I've explicitly told her not to refill my tank without calling me for approval. I was out of town for a week and upon my return 11/22/17, I see an invoice from $568.00 on my front porch. When...
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1.2
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Suburban Propane Customer Care
#1139069
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Suburban Propane - Big time rip off

Took their tank with our $500.00 worth of gas away and now refuses to refund us. Boy!! Is that double dipping or not?? Them and their illegal practices need to be investigated. Customers BEWARE!!!!
1.0
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Suburban Propane Customer Care
#1132812
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We recently bought a house that had a Suburban gas tank with about 250 gallon of propane in it.Because their price was a lot higher and we did not like the terms in their contract, we went with another company. They picked up their tank but are refusing to pay us...
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Anonymous
fred

the reason they didn't pay you for the gas was it did not belong to you. when customers sell their house and move, they go out and take a final read then reimburse the previou...

Anonymous
Anonymous

They locked up the price, when they delivered they sent me a bill for around $1,900 for a different price. I fixed that part. They doubled charged twice for around $980. They ...

1.0
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Suburban Propane Customer Care
#1132698
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Suburban Propane - F the Customer

I try to use your website because customer service @ Augusta Nj office is a NIGHTMARE. Your website is unusable to complete a purchase contract. Had the misfortune of being a customer for over 18 yrs. WORST COMPANY EVER...keep up the S$$T Work!
1.0
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Suburban Propane Customer Care
#1072609
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Suburban propane intentional damage

Suburban propane intentional damage
When the employee disconnected my gas line he intentionally bent the copper line double . I will be filing charges with the BBB, and the sign a warrant against this company. This propane tank has been empty since we bought the house, we are the third owner of this house since the stated 2011 cutoff.
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Suburban Propane Customer Care
#1070757
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Suburban Propane - Situation resolved

Jenny from Columbus, Ohio Suburban Propane worked on my request. She set me up for every 2 weeks delivery during the summer. She gave me excellent customer service after my initial upset. Thank you Jenny
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Suburban Propane Customer Care
#1066162
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