Product: Suburban Propane Customer Care Clear all filters (41 of 41 reviews match)
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As soon as I signed up and was of delivery date of tank and gas I scheduled a day off work.That day came and went with no sign of suburban. When I called they said they might have gotten stuck in my yard as it had been raining. If they had told me that when I signed up...
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1.3
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Suburban Propane Customer Care
#1159924
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Made an appointment for service, took the day off they never showed up.Lost a days pay, did not bother them at all. 2nd time made appointment, never showed up. 3rd appointment , showed up but does not know whats wrong. I will get back to you, never got back to me. Heat...
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Suburban Propane Customer Care
I didn't like
  • Service
#1139372
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I've spoken with Tony on at least three occasions.During those conversations I've explicitly told her not to refill my tank without calling me for approval. I was out of town for a week and upon my return 11/22/17, I see an invoice from $568.00 on my front porch. When...
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1.2
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Suburban Propane Customer Care
#1139069
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Suburban Propane - Big time rip off

Took their tank with our $500.00 worth of gas away and now refuses to refund us. Boy!! Is that double dipping or not?? Them and their illegal practices need to be investigated. Customers BEWARE!!!!
1.0
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Suburban Propane Customer Care
#1132812
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We recently bought a house that had a Suburban gas tank with about 250 gallon of propane in it.Because their price was a lot higher and we did not like the terms in their contract, we went with another company. They picked up their tank but are refusing to pay us...
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Anonymous
fred

the reason they didn't pay you for the gas was it did not belong to you. when customers sell their house and move, they go out and take a final read then reimburse the previou...

Anonymous
Anonymous

They locked up the price, when they delivered they sent me a bill for around $1,900 for a different price. I fixed that part. They doubled charged twice for around $980. They ...

1.0
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Suburban Propane Customer Care
#1132698
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Suburban Propane - F the Customer

I try to use your website because customer service @ Augusta Nj office is a NIGHTMARE. Your website is unusable to complete a purchase contract. Had the misfortune of being a customer for over 18 yrs. WORST COMPANY EVER...keep up the S$$T Work!
1.0
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Suburban Propane Customer Care
#1072609
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Suburban propane intentional damage

Suburban propane intentional damage
When the employee disconnected my gas line he intentionally bent the copper line double . I will be filing charges with the BBB, and the sign a warrant against this company. This propane tank has been empty since we bought the house, we are the third owner of this house since the stated 2011 cutoff.
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Suburban Propane Customer Care
#1070757
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Suburban Propane - Situation resolved

Jenny from Columbus, Ohio Suburban Propane worked on my request. She set me up for every 2 weeks delivery during the summer. She gave me excellent customer service after my initial upset. Thank you Jenny
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Suburban Propane Customer Care
#1066162
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I called the Rutland Vermont suburban propane office and conversed with Ashley. I informed Ashley that I was a new customer preparing for a new dwelling to be erected and needed to purchase propane. After completing the contractual agreement Ashley forwarded me to the...
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1.2
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Suburban Propane Customer Care
#1040815
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I have not purchased Propane in about 6 years from Suburban Propane, since I only use the propane for my pool heater I typically wait for the market price to fall then fill my 1000 gallon underground tank. I originally used and signed an agreement with Agway 1n 2000 to...
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Anonymous
Anonymous

You get an expensive asset installed by a company then proceed to use little to no product and you don't expect them to extract a minimal return on it? $52/year seems more th...

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Suburban Propane Customer Care
#1030216
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