Product: Suburban Propane Customer Care Clear all filters (40 of 40 reviews match)
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Made an appointment for service, took the day off they never showed up.Lost a days pay, did not bother them at all. 2nd time made appointment, never showed up. 3rd appointment , showed up but does not know whats wrong. I will get back to you, never got back to me. Heat...
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Suburban Propane Customer Care
I didn't like
  • Service
#1139372
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I've spoken with Tony on at least three occasions.During those conversations I've explicitly told her not to refill my tank without calling me for approval. I was out of town for a week and upon my return 11/22/17, I see an invoice from $568.00 on my front porch. When...
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1.2
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Suburban Propane Customer Care
#1139069
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We recently bought a house that had a Suburban gas tank with about 250 gallon of propane in it.Because their price was a lot higher and we did not like the terms in their contract, we went with another company. They picked up their tank but are refusing to pay us...
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Anonymous
Anonymous

They locked up the price, when they delivered they sent me a bill for around $1,900 for a different price. I fixed that part. They doubled charged twice for around $980. They ...

1.0
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Suburban Propane Customer Care
#1132698
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Suburban Propane - Big time rip off

#1132812
1.0
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Took their tank with our $500.00 worth of gas away and now refuses to refund us. Boy!! Is that double dipping or not?? Them and their illegal practices need to be investigated. Customers BEWARE!!!!
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Suburban Propane - F the Customer

#1072609
1.0
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I try to use your website because customer service @ Augusta Nj office is a NIGHTMARE. Your website is unusable to complete a purchase contract. Had the misfortune of being a customer for over 18 yrs. WORST COMPANY EVER...keep up the S$$T Work!
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Suburban propane intentional damage
1/1

Suburban propane intentional damage

#1070757
1.0
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When the employee disconnected my gas line he intentionally bent the copper line double . I will be filing charges with the BBB, and the sign a warrant against this company. This propane tank has been empty since we bought the house, we are the third owner of this house since the stated 2011 cutoff.
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Suburban Propane - Situation resolved

#1066162
Jenny from Columbus, Ohio Suburban Propane worked on my request. She set me up for every 2 weeks delivery during the summer. She gave me excellent customer service after my initial upset. Thank you Jenny
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I called the Rutland Vermont suburban propane office and conversed with Ashley. I informed Ashley that I was a new customer preparing for a new dwelling to be erected and needed to purchase propane. After completing the contractual agreement Ashley forwarded me to the...
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1.2
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Suburban Propane Customer Care
#1040815
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I have not purchased Propane in about 6 years from Suburban Propane, since I only use the propane for my pool heater I typically wait for the market price to fall then fill my 1000 gallon underground tank. I originally used and signed an agreement with Agway 1n 2000 to...
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Anonymous
Anonymous

You get an expensive asset installed by a company then proceed to use little to no product and you don't expect them to extract a minimal return on it? $52/year seems more th...

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Suburban Propane Customer Care
#1030216
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When we switched from surbanpropane company to a different one we saved 600 dollars for propane.We switched in November, they didnt pick up tank until march, first thaw of the year. Driver tore up our yard and ran over flowerbeds. Broke cement in driveway. Driver just...
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rollo2016
rollo2016

One of the first things you learn when having propane or petrol delivered in a large, heavy truck is to never allow them to drive onto your driveway, especially if it is made ...

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Suburban Propane Customer Care
#1028001
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Suburban Propane - Susan Oswald - Horrible
This woman is a disgrace!Not sure how she is still employed there! I am a single mom of 2 with no support from anyone else. I couldn't pay my full balance and she would not work with me to try and set up payments, so because she refused to do anything other than the...
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1.0
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Suburban Propane Customer Care
#1025139
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As 10-year customers we have always payed on time religiously but signed up for Suburban propane's budget plan.It was not explained that the amount due is not the actual amount owed so we payed the amount due for months to find a $1000 balance in our account, for which...
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Suburban Propane Customer Care
#998025
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was a customer with 2 tanks.Called the company and scheduled a visit to get a quote for a new large underground tank. They missed appointment. Once they finally came out I've never gotten a call back from them, even after calling the office 11 times over a span of two...
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1.0
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Suburban Propane Customer Care
#997075
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Resolved

I called Suburban Propane earlier today when I woke up around 8:30 because there was a strong propane smell in my house, they said they would send someone out within an hour...two hours later and still no one, I called a second time, they said they techs are "busy on...
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Suburban Propane Customer Care
#976048
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