I called on a Tuesday because my stove went out. Apparently I had no propane left.
They said they would have a truck out on Thursday to refill the tanks. 3:00 p.m. and they hadn't shown up. The customer service rep called me and said he would be out.
Two hours later, still no show. I called Suburban again and customer service rep said I was second to last on the list and that he would be here. HE NEVER SHOWED UP! So I called Friday morning, and after landing in voice mail ***, I finally got hold of someone and told the story.
I received a call back an hour later and was told they couldn't service my propane tanks. WHAT THE HECK?!!?!!
I definitely DO NOT recommend them. Unreliable, undependable, untrustworthy.
Reason of review: Problem with delivery.