Product: Suburban Propane Propane Tank Refill Clear all filters (45 of 45 reviews match)
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This is my second year using suburban propane. First fill used for a whole year using my stove and 2 heaters. (One upstairs and one down stairs) Second fill used for 6 months using stove and 1 heater.(downstaris only) Third fill 1 week using my stove and 1...
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Suburban Propane Propane Tank Refill
#1183216
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Suburban Propane - POOR customer service

Unauthorized tank fill up that ruined our entire heating budget do the winter (don’t use propane as primary source of heat). Now we are low and Suburban won’t make an effort to deliver to us in a timely manner because we are a “will call customer”. Additionally, they won’t return my calls when I call to check on delivery status.
1.4
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Value for money
Saint Albans City, Vermont
Product
Suburban Propane Propane Tank Refill
#1179468
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Suburban Propane - Unordered propane deliver at gouging ppg plus fees, Suburban won't fix issue!
My home has 100 gal, propane tank and is not on automatic delivery. Because of many ongoing issues, pricing, fees that are through the roof, I wanted the tank to go to empty, as they get a $1 a gallon pumping fee, so that I could be free of this poor company. The first...
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1.1
Product
Suburban Propane Propane Tank Refill
I liked
  • Lack of respect this company thinks they hold sell stock
  • High price
I didn't like
  • Felt helpless under big company yhumb
  • Helpless to protect my rights
#1178960
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Update: 1/11/18 I have complained to your management team, and still Suburban Propane refuses to adjust the bill. They offer many reason why my tank is low now and that they smell no propane but they still cannot explain what happened to my missing gas. And the only...
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Suburban Propane Propane Tank Refill
I liked
  • Service technicians
I didn't like
  • Double charged
  • Being over charged
#1176789
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Second year, I added a wood stove to help heat due to poor propane delivery service, Superior again proved to be unreliable. Third year, Superior said I wasn't using enough propane and charged me close to $250 for tank rental. Fourth year, they came for a fill-up and...
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Suburban Propane Propane Tank Refill
#1168165
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I go next door to ask why i didnt recieve propane. Drivers response “ not my problem, the company should call you.” 4 days later, 3 broken garuntees, 4 phone calls total of over an hour and still no propane. Oh and theres a massive ice storm tonight. Unprofessional,...
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1.0
Product
Suburban Propane Propane Tank Refill
#1167502
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I have been with Suburban Propane for several years now. Due to our recent longer than normal cold snap in our area we burned through more propane than normal even with using a wood burning fireplace and space heaters. When initially signing on I was told by paying the...
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Anonymous
Tammy

Bought a new heater on January 10 2018, called and had an appointment for January 23 2018. Just called to confirm appointment, customer service said they can't install my heat...

1.9
Williamstown, Kentucky
Product
Suburban Propane Propane Tank Refill
#1166691
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Suburban Propane - Very angry and cold
I call on a Wednesday to set up for my delivery of propane . They tell me it will be Friday in the meantime I have 20%. We use for hot water and heat . No propane delivery on Friday so we cut back our use turning the heat down for the weekend Because they told us we...
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1.1
Product
Suburban Propane Propane Tank Refill
#1166344
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I switched over my home heating system from oil to propane in 2010. Suburban propane installed a 500 gallon tank and provides service delivery. My house is approx 5300 sq feet, not including a 800 sq foot heated basement. Over the past few years, we have run out of...
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1.2
Product
Suburban Propane Propane Tank Refill
I didn't like
  • Business practices and how they handle their customers
#1166113
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On Dec 31, 2017 my husband went to go check our propane tanks. He was concerned because Suburban hadn't been to fill in quite sometime regardless that we are an auto fill customer. He saw that we were at 25% and we were in the midst of extremely low temperatures, as...
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1.0
Greenfield, Massachusetts
Product
Suburban Propane Propane Tank Refill
#1165492
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