Product: Suburban Propane Residential Gas Supply Clear all filters (36 of 36 reviews match)
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Became a customer of Suburban Propane in 2017. Customer service was very nice and very helpful at the beginning. When I first started my account I was quoted a cheaper price per gallon. A teaser rate to be exact. Didn't need much propane that year, because we did not...
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Anonymous
Charles

Surburban bought out dowdle gas in Alabama.,. I locked in my rate during summer and filled my tank. Locked in rate bull *** during that winter they where gouging customers for...

2.9
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Suburban Propane Residential Gas Supply
I didn't like
  • High supply and high demand equals higher prices
#1170263
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i spoke with a rep from suburban propane on installing propane for water heating and cooking. he said that would save $. i got a special rate initially, and all was good. no one told me the price would rise dramatically in the winter. had it filled on the 31st of aug....
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1.4
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Suburban Propane Residential Gas Supply
I didn't like
  • Conversion costs and value received
#1168895
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I just had my tank & propane installed by Wholesale Fuel (who were great) when Suburban Propane purchased them. My first bill from them was dated 11/9/17 but not postmarked until 11/13. They also dropped my box # off my address. Their bill has due date as "upon...
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1.0
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Suburban Propane Residential Gas Supply
#1167961
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Suburban Propane - Ripping off the seniors

My mothers bill went from $10 to $52, she barely uses the hotwater. She only has propane for the water heater. Shes 89, frail and cant get around. When i called they said she used alot of hotwater, how else would the bill get there. I am thankful we moved her out. Now they cant screw her anymore. People live on fixed incomes, your pricing practices hurt them.
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Suburban Propane Residential Gas Supply
#1134577
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Suburban Propane - Rip off

Propane at $2.45 and they charge me over $5 a gallon and tell me Im getting a good deal. Stopped service and they tell me I owe a $150 disconnect fee. Unbelievable ! Is there no regulations on these fuel companies? Tslked to my neighbor and they are paying $6 a gallon.
2.1
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Additional Fees
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Product
Suburban Propane Residential Gas Supply
#1106962
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I had Sububan propane install a tank and a line to my generator. about arear lter my son was out near the when he came in and said he could smell propane. I called Sububan and told them there must be leak. Some one from Suburban showed up when I was not home.They said...
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1.0
Product
Suburban Propane Residential Gas Supply
#1083636
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So my Husband and I went threw this propane service.I didn't have the money to pay for them to put a hundred gallons into the tank. So Kara suggested that we run my credit so that maybe we could get it on credit. Turn out my score wasn't high enough or acceptable to...
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Product
Suburban Propane Residential Gas Supply
I didn't like
  • Poor management
  • Dishonest contract
  • How i was treated
#1083033
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I called to be put on the schedule for a Fill for propane I have two 100 gallon tanks that heat my 18x36 pool at 87 degrees. I was asked Why do I need a fill? This really made me upset! Thank God, I only need propane in the summer. Every time I have to call, I get...
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Anonymous
Anonymous

I think it's time to call Morgan and Morgan and get a class action lawsuit against these people they changed the price every single time you get fuel $2 or more a gallon highe...

Product
Suburban Propane Residential Gas Supply
#1066154
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Due to financial problems became behind on monthly payments.I had to file chapter 13 bankruptcy. I called the company to arrange better payments on my past due balance. Told them I had not yet included them in bankruptcy. Wanted to work it out. They did not lock my...
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2.2
Product
Suburban Propane Residential Gas Supply
#1055057
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We had Suburban about 4 years for our pool heater that we rarely use (it's FL), and a fireplace we've recently replaced with electric.So the $70 fee to top off the tank (?) every 3 months was a waste. They sent a guy, who quickly assesed that he could not move the tank...
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Anonymous
Anonymous

Surburban Propane are the worst company to do business with. Arrogant jerks. Let me run out of fuel two times in middle of winter. Not sorry for not having heat for 2 days...

h.kitchener
h.kitchener

Check the contract you signed when you first signed up with them and see what it says about procedures, fees, etc. when you cancel their service. The SOP is for them to drain ...

1.4
Product
Suburban Propane Residential Gas Supply
#1045469
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