Manufacturer: Suburban Propane Category: Gas Supply Clear all filters (29 of 29 reviews match)
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I had Sububan propane install a tank and a line to my generator. about arear lter my son was out near the when he came in and said he could smell propane. I called Sububan and told them there must be leak. Some one from Suburban showed up when I was not home.They said...
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1.0
Product
Suburban Propane Residential Gas Supply
#1083636
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So my Husband and I went threw this propane service.I didn't have the money to pay for them to put a hundred gallons into the tank. So Kara suggested that we run my credit so that maybe we could get it on credit. Turn out my score wasn't high enough or acceptable to...
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Product
Suburban Propane Residential Gas Supply
I didn't like
  • Poor management
  • Dishonest contract
  • How i was treated
#1083033
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I called to be put on the schedule for a Fill for propane I have two 100 gallon tanks that heat my 18x36 pool at 87 degrees. I was asked Why do I need a fill? This really made me upset! Thank God, I only need propane in the summer. Every time I have to call, I get...
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Anonymous
Anonymous

I think it's time to call Morgan and Morgan and get a class action lawsuit against these people they changed the price every single time you get fuel $2 or more a gallon highe...

Product
Suburban Propane Residential Gas Supply
#1066154
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Suburban Propane Residential Gas Supply Review

#1038509
1.5
Details
Almost $4.00 a pound. Only use for cooking one meal a day (dinner) and occasional heat. Running out within 3 weeks at a time. $600 fill ups. Emergency fill fees. Suburban will *** you for every cent with their fifty excuses.
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Suburban Propane Residential Gas Supply Review

#1003994
1.1
Details
After 28 yrs of useing them for propane we changed company took them 10 days to come out and get the 1,000 gal tank and aftrr i sent a message to main Facebook now we had $13.71 balance they sent us a bill for close out fee for $13.71 what a joke but instead of balance being 0 they are saying we owe them $13.71 lol they need some new accountant people lol thank god i kept all my paperwork
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Suburban Propane Residential Gas Supply Review

#997645
1.6
Details
When you have 300 credit with them and run out of propane and they charge $90 emergency charge why did you deliver like usual they start at good prices now most expensive don't waste your time with this company
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Suburban Propane Residential Gas Supply Review

#973791
The worst customer service. A bunch of liars. Office personnel manipulate the computers to change what actually acures. Then they want to charge you more money for faster delivery. They suck. Can't wait to have them pull the tank. So I can change customers.
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Due to financial problems became behind on monthly payments.I had to file chapter 13 bankruptcy. I called the company to arrange better payments on my past due balance. Told them I had not yet included them in bankruptcy. Wanted to work it out. They did not lock my...
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2.2
Product
Suburban Propane Residential Gas Supply
#1055057
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We had Suburban about 4 years for our pool heater that we rarely use (it's FL), and a fireplace we've recently replaced with electric.So the $70 fee to top off the tank (?) every 3 months was a waste. They sent a guy, who quickly assesed that he could not move the tank...
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Anonymous
Anonymous

Surburban Propane are the worst company to do business with. Arrogant jerks. Let me run out of fuel two times in middle of winter. Not sorry for not having heat for 2 days...

h.kitchener
h.kitchener

Check the contract you signed when you first signed up with them and see what it says about procedures, fees, etc. when you cancel their service. The SOP is for them to drain ...

1.4
Product
Suburban Propane Residential Gas Supply
#1045469
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They state they refuel but one guy doesn't open gates to even attempt and you run out of propane to take a day off because the window of fuel and lighting the pilots takes whenever they happen to be ready. They don't fill tanks on schedule, so plan on taking another...
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Anonymous
Anonymous

AGREED, SUBURBAN PROPANE is a terrible company. They are over priced because they want to gouge the price. Suburban Propane determines their price by the annual budget they ...

1.4
Product
Suburban Propane Residential Gas Supply
#1012430
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I was a loyal customer for 5 years.Each year they would quote a price like 3.24 per gallon, I would call and they would get a "supervisor to lower the rate to 2.99"... I would see adds for lower prices and think they were a scam, but finally got fed up and called a new...
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Anonymous
Pat Cooper

Suburban Propane is exceptionally deceptive. Prices are way higher than anyone else. DO NOT even think about dealing with them!

2.7
Product
Suburban Propane Residential Gas Supply
I liked
  • Servicereliability
  • People
I didn't like
  • After contract termination service
  • Fees
  • Pricing
#1004043
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Gas turned off Wednesday during day when I am not home.After hours I learn it is off too late to react. I go online and pay $200. Called next morning to set up a plan. They were not going to help. I received a check to pay balance on Thursday evening but could not bank...
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Anonymous
Disgruntled customer

Only 175, they told me 199. I guess they pick prices out of the air

h.kitchener
h.kitchener

Sounds like you didn't pay them on time. Thus, why would you complain when they turned off the gas?

Product
Suburban Propane Residential Gas Supply
#998942
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Suburban Propane price gouging!!!! I had gas from two other companies very recently at 1.39 and 1.59. Suburban hit me for 3.299. They also now want to charge for tank rental, which no other company I use as a Real Estate company does. My prior fill up was 2.19 which...
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Anonymous
Anonymous

I just got a 150 gals. cost me 554.86! WTF?

1.0
Product
Suburban Propane Residential Gas Supply
I didn't like
  • Price gouging
#991791
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I am dealing with this company for two months trying to get the gas connected in my new house. They promised they will come and they failed 4 times. Every time I call requesting information about when they will decide to come I have to spell very slowly letter by...
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Product
Suburban Propane Residential Gas Supply
#985065
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