Manufacturer: Suburban Propane Category: Gas Supply Clear all filters (25 of 25 reviews match)
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We had Suburban about 4 years for our pool heater that we rarely use (it's FL), and a fireplace we've recently replaced with electric.So the $70 fee to top off the tank (?) every 3 months was a waste. They sent a guy, who quickly assesed that he could not move the tank...
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h.kitchener
h.kitchener

Check the contract you signed when you first signed up with them and see what it says about procedures, fees, etc. when you cancel their service. The SOP is for them to drain ...

1.4
Product
Suburban Propane Residential Gas Supply
#1045469
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They state they refuel but one guy doesn't open gates to even attempt and you run out of propane to take a day off because the window of fuel and lighting the pilots takes whenever they happen to be ready. They don't fill tanks on schedule, so plan on taking another...
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Anonymous
Anonymous

AGREED, SUBURBAN PROPANE is a terrible company. They are over priced because they want to gouge the price. Suburban Propane determines their price by the annual budget they ...

1.4
Product
Suburban Propane Residential Gas Supply
#1012430
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I was a loyal customer for 5 years.Each year they would quote a price like 3.24 per gallon, I would call and they would get a "supervisor to lower the rate to 2.99"... I would see adds for lower prices and think they were a scam, but finally got fed up and called a new...
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Anonymous
Pat Cooper

Suburban Propane is exceptionally deceptive. Prices are way higher than anyone else. DO NOT even think about dealing with them!

2.7
Product
Suburban Propane Residential Gas Supply
I liked
  • People
  • Servicereliability
I didn't like
  • Fees
  • Pricing
  • After contract termination service
#1004043
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Suburban Propane Residential Gas Supply Review

#1038509
1.5
Almost $4.00 a pound. Only use for cooking one meal a day (dinner) and occasional heat. Running out within 3 weeks at a time. $600 fill ups. Emergency fill fees. Suburban will *** you for every cent with their fifty excuses.
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Suburban Propane Residential Gas Supply Review

#1003994
1.1
After 28 yrs of useing them for propane we changed company took them 10 days to come out and get the 1,000 gal tank and aftrr i sent a message to main Facebook now we had $13.71 balance they sent us a bill for close out fee for $13.71 what a joke but instead of balance being 0 they are saying we owe them $13.71 lol they need some new accountant people lol thank god i kept all my paperwork
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Suburban Propane Residential Gas Supply Review

#997645
1.6
When you have 300 credit with them and run out of propane and they charge $90 emergency charge why did you deliver like usual they start at good prices now most expensive don't waste your time with this company
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Suburban Propane Residential Gas Supply Review

#973791
The worst customer service. A bunch of liars. Office personnel manipulate the computers to change what actually acures. Then they want to charge you more money for faster delivery. They suck. Can't wait to have them pull the tank. So I can change customers.
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Gas turned off Wednesday during day when I am not home.After hours I learn it is off too late to react. I go online and pay $200. Called next morning to set up a plan. They were not going to help. I received a check to pay balance on Thursday evening but could not bank...
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Anonymous
Disgruntled customer

Only 175, they told me 199. I guess they pick prices out of the air

h.kitchener
h.kitchener

Sounds like you didn't pay them on time. Thus, why would you complain when they turned off the gas?

Product
Suburban Propane Residential Gas Supply
#998942
Reply to reviews
Suburban Propane price gouging!!!! I had gas from two other companies very recently at 1.39 and 1.59. Suburban hit me for 3.299. They also now want to charge for tank rental, which no other company I use as a Real Estate company does. My prior fill up was 2.19 which...
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Anonymous
Anonymous

I just got a 150 gals. cost me 554.86! WTF?

1.0
Product
Suburban Propane Residential Gas Supply
I didn't like
  • Price gouging
#991791
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I am dealing with this company for two months trying to get the gas connected in my new house. They promised they will come and they failed 4 times. Every time I call requesting information about when they will decide to come I have to spell very slowly letter by...
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Product
Suburban Propane Residential Gas Supply
#985065
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Then tried get propane delivery in next 2 days told no. My delivery day would be in the following 2 Wednesdays, their records showed i had plenty, the gauge said differently. I wasnt happy i was lied too, they could have said a problem with the card i could have fixed...
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Product
Suburban Propane Residential Gas Supply
#977579
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Did not receive bill for months then received one and the next day my gas was turned off.Went in to pay bill that was received and they refused the payment because it was rolled coins and it wasn't the total that they wanted because they had turned the gas off. I had...
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Product
Suburban Propane Residential Gas Supply
#971328
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I also had the worst experience with Suburban Propane. They badgered me almost every other day and the previous owner of my new home for proof of payment that happened during closing and they already got paid for the propane. They would not place me on auto delivery...
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1.0
Product
Suburban Propane Residential Gas Supply
#970766
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We purchased our house last October and the previous owner used Suburban Propane and the tank was there with plenty of gas. We only use propane for cooking so it was going to last a while. I planned on contacting them when we needed it refilled. They came today and...
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Product
Suburban Propane Residential Gas Supply
#921529
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