Product: Suburban Propane Residential Gas Supply Clear all filters (0 of 41 reviews match)
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I have had Suburban Propane since last summer and I have had nothing but problems with them, and I have no choice but to use them because I live in an apartment complex. First they charge a $500 deposit which is required for all people in my apartment complex, and if...
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1.1
Product
Suburban Propane Residential Gas Supply
I didn't like
  • Will not use again
  • Billing
#1246005
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I have suburban several times to discuss the price they are charging me for propane. I am paying 2.99 a gallon where as other companies are charging 1.89 to 1.25 a gallon. they tell me I am paying a fair price. and they are delivering to a trailer park, where they are...
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1.7
Product
Suburban Propane Residential Gas Supply
I liked
  • Excellent delivery
  • Customer service was good
I didn't like
  • Extremely high price compared to other companies in the area
#1236840
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When I spoke to the manager of the Albany Suburban branch (who I had spoken with many times previously), she told me that they would not be applying the discount, since we were choosing not to continue with Suburban Propane in the future. She said that when they were...
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Anonymous
Hugo

They are charging me $3,700 for propane. Ok I’m COD so how can I have a bill when I’m COD??? I spoke with serval people from Corp. One guy named Ryan Lawson called me to tell ...

Anonymous
Perry

That complaint is too long to read in its entirety ; QUOTE : "so I assumed" QUOTE : "we were told" QUOTE : " I made it clear that I would be done" Now, add one idiot who won't...

1.5
Product
Suburban Propane Residential Gas Supply
I liked
  • Fact that the budget plan was an option
I didn't like
  • Lack of resolution
#1235323
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Charged me for fuel from 9 months prior to me buying the home. Told me at the time of setting up my account that nothing was due on the account. A year after the original delivery (about 3 months after me buying the home) told me I owed them for the fuel that was in...
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Anonymous
William

It would have helped had you described the nature of the propane fuel business to those of us who live in developed areas and rely on standard utilities ; you've used some ter...

1.3
Product
Suburban Propane Residential Gas Supply
I didn't like
  • Dishonest borderline unethical
#1232790
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Suburban Propane has a well deserved reputation for gouging their customers. I live in New Hampshire and they are charging me $4.00 a gallon when everyone else is in the $2.20 - $2.60 range. I have terminated my business with them and am trying to get them to remove...
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Product
Suburban Propane Residential Gas Supply
#1203355
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Became a customer of Suburban Propane in 2017. Customer service was very nice and very helpful at the beginning. When I first started my account I was quoted a cheaper price per gallon. A teaser rate to be exact. Didn't need much propane that year, because we did not...
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Anonymous
Charles

Surburban bought out dowdle gas in Alabama.,. I locked in my rate during summer and filled my tank. Locked in rate bull *** during that winter they where gouging customers for...

2.9
Product
Suburban Propane Residential Gas Supply
I didn't like
  • High supply and high demand equals higher prices
#1170263
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i spoke with a rep from suburban propane on installing propane for water heating and cooking. he said that would save $. i got a special rate initially, and all was good. no one told me the price would rise dramatically in the winter. had it filled on the 31st of aug....
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1.4
Product
Suburban Propane Residential Gas Supply
I didn't like
  • Conversion costs and value received
#1168895
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I just had my tank & propane installed by Wholesale Fuel (who were great) when Suburban Propane purchased them. My first bill from them was dated 11/9/17 but not postmarked until 11/13. They also dropped my box # off my address. Their bill has due date as "upon...
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1.0
Product
Suburban Propane Residential Gas Supply
#1167961
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Suburban Propane - Ripping off the seniors

My mothers bill went from $10 to $52, she barely uses the hotwater. She only has propane for the water heater. Shes 89, frail and cant get around. When i called they said she used alot of hotwater, how else would the bill get there. I am thankful we moved her out. Now they cant screw her anymore. People live on fixed incomes, your pricing practices hurt them.
Product
Suburban Propane Residential Gas Supply
#1134577
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Suburban Propane - Rip off

Propane at $2.45 and they charge me over $5 a gallon and tell me Im getting a good deal. Stopped service and they tell me I owe a $150 disconnect fee. Unbelievable ! Is there no regulations on these fuel companies? Tslked to my neighbor and they are paying $6 a gallon.
2.1
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Additional Fees
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Product
Suburban Propane Residential Gas Supply
#1106962
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