Manufacturer: Suburban Propane Category: Gas Supply Clear all filters (17 of 17 reviews match)
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I am dealing with this company for two months trying to get the gas connected in my new house. They promised they will come and they failed 4 times. Every time I call requesting information about when they will decide to come I have to spell very slowly letter by letter every single name in the account and repeat the phone numbers many times. Either the customer service representative ( and she is always the same person) needs more coffee to be...
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Then tried get propane delivery in next 2 days told no. My delivery day would be in the following 2 Wednesdays, their records showed i had plenty, the gauge said differently. I wasnt happy i was lied too, they could have said a problem with the card i could have fixed it the day before not while working and trying to reach the wife who was working about the card info. needless to say they now want $85 to come get my tank to stop service. Um...
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Did not receive bill for months then received one and the next day my gas was turned off.Went in to pay bill that was received and they refused the payment because it was rolled coins and it wasn't the total that they wanted because they had turned the gas off. I had been told that the person turning off the gas had knocked on the door before turning off the gas. Which they did NOT !!! Someone was there that whole day, so I know that was not he...
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Suburban Propane Residential Gas Supply Review

#973791
The worst customer service. A bunch of liars. Office personnel manipulate the computers to change what actually acures. Then they want to charge you more money for faster delivery. They suck. Can't wait to have them pull the tank. So I can change customers.
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Suburban Propane Residential Gas Supply Review

#903665
1.0
Had filled up the tank nearly $400 worth of fuel I only wanted the minimum as the house was for sale but the driver filled it all the way up by mistake so it cost me $389. and 1 month later moved. The tank was still full as it was only used for cooking. Suburban propane refused to give me a refund for the remaining fuel. They are thieves in my opinion. Terrible company.
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Suburban Propane Residential Gas Supply Review

#892930
1.0
Highly overpriced! Charge a ridiculous tank rental fee. Charge to pick up tanks when u no longer can stand to deal with them and then tell u the balance of your yearly rental is non-refundable. Can't remember ever dealing with a company like this. So frustrating.
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Suburban Propane Residential Gas Supply Review

#827183
1.0
they started charging me 72 $ for "tank rental "2 yrs ago without a notice of charge after ive been a customer for over 10 yrs. i have proof of price gouging. they came and filled my tank up then put a lock on tank. my attorney is presently on it. they are *** artists and need to be shut down as a " company" .
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I also had the worst experience with Suburban Propane. They badgered me almost every other day and the previous owner of my new home for proof of payment that happened during closing and they already got paid for the propane. They would not place me on auto delivery and when I called to discuss the matter 3-4 hours went by and my call was unanswered. When I told them to pick up their tanks on Tuesday after the new tanks arrived, they sent...
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We purchased our house last October and the previous owner used Suburban Propane and the tank was there with plenty of gas. We only use propane for cooking so it was going to last a while. I planned on contacting them when we needed it refilled. They came today and pulled our tank. There was no note left or prior contact to let us know we needed to contact them. They said they would bring the tank back, but I told them not to bother. I contacted...
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We inherited Suburban Propane because the previous owner had a rental tank. We have a small tank that just heats a spa pool for a few weeks in the winter in Florida. Yearly we argue with their customer service over pricing which is way over the national residential average. We are told since we are a small consumer with once a year delivery we need to pay more. August 2016 price per gallon after negotiating was $4.30/ gal. We wish we could get...
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1.6
I liked
  • Guys that deliver propane
I didn't like
  • Customer service
#896925
TO SUBURBAN PROPANE """SUBPROP""" INTRODUCCION: WE JUST MOVED TO THIS HOUSE IN PALMETTO BAY (MIAMI) FL * ON LAST MONDAY MAY 23, THERE WAS AN OLD SMALL TANK OF GAS FROM ""SUBPROP"" BUT WHEN OPENED IT IN ORDER TO COOK SOME FOOD FOR OUR LITTLE BABY (19 MONTHS OLD); WE NOTED THE SECURITY VALVE WAS NOT WORKING PROPERLY AND DECIDED TO CLOSE IT, AND REPORT THE PROBLEM TO "SUBPROP". *** YOUR COMPANY SHOWED UP ON WENESDAY 25, TOOK THE OLD TANK AWAY AND...
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Worst customer service ever.I moved and called to have my service turned off. Had a half tank left because I never cook. and all my bills were pd in full. Was told I'd get a refund in the mail. 1 month later I called, they said they get bk with me. Never did. 3 call later I finally was told they changed me 30$ for a squash my account fee. They also said it would usually cost me 90$ I asked for a receipt I was told that they don't do that and...
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05 per gallon was the charge on my last fill up, when propane is available locally in Northeast Pennsylvania for $1.35 per gallon or less. Suburban is charging 8 to 9 times the price of competitors. When I realized how much I was being charged, I decided to buy my own tank. I've called them and told them to remove their tank. We'll see how well or poorly they comply and how they are willing to adjust my last bill, which was for a yearly...
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1.0
I liked
  • Out of my life forever
I didn't like
  • Fees
  • Tank rental fee
#839778
They came and pluged my tanks over 11 dollars. Then charged me 107.95$ to do it. They are super over priced, not to mention it takes them like 7 days to even deliver unless you pay extra. I called and told them to come get their tanks and they told me that the regulator was theirs to. I bought the lines and regulator from them 3 years ago when they brought me the tanks. I am so pissed off and upset over this. All because of 11 bucks. Come on now. Suburban propane...
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