Product: Suburban Propane Tank Refill Clear all filters (24 of 24 reviews match)
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I call for propane when I I was advised to call.When the tank is between 25-20% they constantly miss my delivery date then my tank goes empty. Your terrible crook of a company then tries to charge me 175 for an emergency fill up or a leak check test. Don't miss my...
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1.0
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Suburban Propane Tank Refill
#1141329
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I had issues with Suburban propane YEARS ago which was why I switched to Arrow in the first place.. Now as a Suburban customer (not by choice) not only do they charge me a yearly RENTAL fee for the tank (that was there for 7+ years already) but they consistently...
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1.0
Product
Suburban Propane Tank Refill
I didn't like
  • Price gouging
#1110565
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Suburban was changing me almost 3 times the competition's price 5.30 vs 2 per gallon.Then I got rid of them, moved their tank to the side and they won't come get their tank! So they want to advertise on my lawn that they've been fired for over a month! Smart business...
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Suburban Propane Tank Refill
#1064776
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Suburban Propane Tank Refill Review

#978662
When filling my tank, dragged the hose along my front fender and headlight of my car. Was just out of the shop with fresh paint job. Called to complain and was told their driver has been with them for 30 yrs and is a trusted employee and would have told them if something like that had happened. My bad. I suppose the scratches, and foot long grease smears jumped on while sitting in my driveway.
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Suburban Propane Tank Refill Review

#934950
1.5
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They are horrible. They delivered a full tank Jan 2016 I paid for gas and set up labor.over $700. The tank was faulty. When they replaced the tank Aug 2016 and added gas, they not only billed me for gas but 2x $650.00 what I originally paid. I cant get folks to respond.
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Value for money
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Suburban Propane Tank Refill Review

#584572
1.0
Details
Worst customer service in the propane industry, *** in and industry. I get better service at a mcdonalds ran by convicts all high on bath salts! It's been six day and no one has came to fill up my tank due to "confusion" with me getting a new account! ahhhhhh come get your POS tank off my property!
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Customer service
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After 10 years of battling these people every time I get a bill, I have had enough.At times pricing is nearly $6/gallon! Pricing does not adjust with fuel prices. Why does it matter how much I use per year to set my pricing!? Now my local office has downsized and has 1...
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Anonymous
John B

I've had the same experience. What a terrible company. Especially here in West Virginia they are taking advantage of people. They charged me $4.69 a gallon while Southern S...

1.7
Product
Suburban Propane Tank Refill
I didn't like
  • Customer service
  • Service
  • Pricing
#1004364
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A few years ago Suburban Propane bought them, and the price gouging began. The tank is behind our septic tank and field, so no heavy equipment can drive over it to remove it or place a new tank. Suburban refuses to sell me the now 25 year old tank, and wants double...
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1.0
Product
Suburban Propane Tank Refill
#922078
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They came to my house only one time last year for my pool. They told me that they can come and do it and I only had to pay for this one time. I NEVER called them to come back again and refill my tank. Yet, they want me to pay an annual fee when I never even use the...
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Anonymous
another customer

the yearly fee is for tank rental you keep referring to this tank as yours when it belongs to Suburban Propane. Both tank rental and removal fees are in your contract. I'm not...

Product
Suburban Propane Tank Refill
#766483
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I just got off the phone with Denise of Suburban Propane. I spoke to Denise two weeks ago and asked for them to come get their tank after reading the contract and learning about their excessive fees and other contract obligations. It's been 15 days since my request...
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1.0
Product
Suburban Propane Tank Refill
I didn't like
  • Lack of resolve when i called tocancel
  • How i was treated
#751659
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Ran out of propane and as told I had to buy a minimum of 50 gallons at my trailer. I was also told that because it was empty, I would have to pay $50.00 to check to see if the rented tank has leaks. Because I only use propane for my gas stove, I stopped all service-I...
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Anonymous
Anonymous

Again, you were a "will call" customer which means it's your responsibility to check the level and schl. deliveries before the tank runs out. The leak test you are talking abo...

Product
Suburban Propane Tank Refill
I didn't like
  • Refund policy
  • Mean people at corporate office
#748668
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FIRST OF ALL WE HAD OUR OWN TANK THAT WAS REALLY OLD..i CALLED SUBURBAN PROPANE TO COME AND GIVE US A NEW TANK, OK SO THEY CAME OUT AND HOOKED UP OUR OLD TANK TO THE NEW ONE AND SAID WHEN YOU RUN OUT OF GAS TURN OFF YOUR OLD TANK AND OPEN THE NEW ONE..OK..SO WE...
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Product
Suburban Propane Tank Refill
I didn't like
  • How they handled things
  • How i was treated
#735887
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I bought my home and it had propane tanks issued by suburban propain (not a typo, its my nickname for them). I noticed the tanks had a lock on them. So I contacted suburban propain and they sold me when they explained how much money I would be saving as a new customer....
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2.3
Pattersonville, New York
Product
Suburban Propane Tank Refill
I liked
  • When i cancelled my service
I didn't like
  • Lack of resolve when i called tocancel
  • Tank rental fee
  • Charge to empty tanks of fuel they will resell anyway
#706762
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