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I called Suburban Propane two weeks ago to have my tanks filled. The office is in Waldorf, Maryland.

The lady told me that it would be two weeks before they could fill my tanks and assured me that I had enough propane and would not run out before 22 Jan. She told me that they would service my tanks on January 14, 2022 (yesterday). Last night when I got home I checked the tanks and they had not been filled. I called the office in Waldorf this morning at 8 a.m.

and was on hold for twenty minutes then when the lady answered the phone I told her my situation and asked if they would come out today and she said that there was no guarantee that this would happen because they had a shortage of propane and they did not know when they could come out. I know that they are busy and have lots of customers but I think that when they promise to come out and told me two weeks ago they should keep their promise.

I wish I had some other company to call because I would definitely do that. Poor customer service as far as I am concerned.

User's recommendation: Try to find another company if possible.

Preferred solution: Deliver product or service ordered.

Suburban Propane Cons: I have no choice but to call and depend on suburban propane, High supply and high demand equals higher prices.

Location: 3710 Saint Barnabas Road, Suitland, MD 20746

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