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Suburban Propane recently filled our tank for us. When we received the bill, the cost was $4.39 / gallon.

We called E&V, and they quoted us $2.49/ gal, so we had them install a tank. Now Suburban wants us to pay $1.00/gal restock fee for them to come get their tank. What a rip off.

The are rude on the telephone, and don't care at all about customer service. The last time I tried to cancel them, they claimed I had signed a two year contract, so I just let their tank set empty for a year, They offered me a good price to allow them to refill it, but certainly made up their profit on the next tank full.

Reason of review: Pricing issue.

Preferred solution: Just pickup the tank and we'll pay for product used, but NO RESTOCK CHARGE!.

Suburban Propane Cons: Price, Customer service, Lack of resolve when i called tocancel, Business practices and how they handle their customers.

Location: Victor, New York

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